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A review of problems faced by ERP consultancy and client organizations in China

Hou, Jiachen (2014) A review of problems faced by ERP consultancy and client organizations in China. Key Engineering Materials, 572. pp. 690-694. ISSN 1013-9826

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Enterprise resource planning (ERP) is a system designed to bring processes and resource together by sharing data and information across functional areas. The use of ERP consultancy is becoming essential to the enterprises in China. However, many issues have risen in the process of ERP implementation. This paper aims to investigate the major obstacles in the way of ERP implementation among ERP consultancy and client organisations. It has found that the quality of Chinese consultancy is far from that expected as leading ERP products were not widely mastered by consulting firms. Efficient information system is essential for companies to stay in the competition. However, transparent information flow across functional areas is hard to achieve in China. A good understanding of ERP system and business processes can help Chinese enterprises to ease unrealistic expectations from ERP implementation.