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Literary linguistics: Open Access research in English language

Strathprints makes available Open Access scholarly outputs by English Studies at Strathclyde. Particular research specialisms include literary linguistics, the study of literary texts using techniques drawn from linguistics and cognitive science.

The team also demonstrates research expertise in Renaissance studies, researching Renaissance literature, the history of ideas and language and cultural history. English hosts the Centre for Literature, Culture & Place which explores literature and its relationships with geography, space, landscape, travel, architecture, and the environment.

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Contact centres and identity theft

Moir, I. and Weir, G. R. S. (2009) Contact centres and identity theft. International Journal of Electronic Security and Digital Forensics, 2 (1). pp. 92-100.

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Abstract

This article explores aspects of identity theft. In particular, we examine the contact centre environment as a mechanism in which identity theft may occur. In a survey of 45 contact centre workers in the Glasgow area, we determined that contact centres can and do provide a mechanism for identity theft. Specifically, we found a particularly high incidence of agents who had previously dealt with phone calls that they considered suspicious. Furthermore, there are agents within such environments who have previously been offered money in exchange for customers' details, or who know of fellow workers who have received such offers. Finally, we identify specific practices within contact centres that may contribute to the likelihood of identity theft.