Industry practices and challenges in using product in use data to inform PSS conceptual design

Hussain, Romana and Lockett, Helen and Annamalai Vasantha, Gokula Vijayumar (2011) Industry practices and challenges in using product in use data to inform PSS conceptual design. In: Functional thinking for value creation. Springer Berlin Heidelberg, Berlin, pp. 242-247. ISBN 9783642196881

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Abstract

Both Product-Service System (PSS) literature and industry express a need to close the design loop by feeding productin- use data to conceptual design. Nevertheless, how to actually accomplish this for PSS Conceptual Design is largely absent. This paper uses the literature and findings from interviews with industry as the basis for a system which could utilize product-in-use data from the sensors of large, capital-intensive, technical assets along with in-service records as well as receiver and provider needs to aid the creation of PSS Business Models at the PSS Conceptual Design stage.