Conceptual confusions : emotion work as skilled work

Bolton, S.C.; Warhurst, C. and Keep, E. and Feufulia, I. and Warhurst, Christopher and Keep, Ewart and Grugulis, Irena, eds. (2004) Conceptual confusions : emotion work as skilled work. In: The skills that matter. Palgrave, London. ISBN 9781403906397

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Abstract

This chapter looks at conceptual confusions - emotion work as skilled work