Items where subject is "Social Sciences > Commerce > Marketing. Distribution of products"

Tagg, Stephen and Stevenson, Alan and Vescovi, Tiziano, eds. (2012) New Developments in Online Marketing. Taylor and Francis. ISBN 978-0415628877

Acedo, F.J. and Barroso, C. and Casanueva, C. and Galán, J.L. (2006) Co-authorship in management and organizational studies: an empirical and network analysis. Journal of Management Studies, 43 (5). pp. 957-983. ISSN 0022-2380

Acedo, F.J. and Casillas, J.C. (2005) Current paradigms in the international management field: an author co-citation analysis. International Business Review, 14 (5). pp. 619-639. ISSN 0969-5931

Acedo, F.J. and Barroso, Carmen and Galan, J.L. (2006) The resource based theory: dissemination and main trends. Strategic Management Journal, 27 (7). pp. 621-636. ISSN 0143-2095

Acedo, F.J. and Jones, M. (2007) Speed of institutionalization and entrepreneurial cognition: insights and a comparison between international new ventures, exporters and domestic firms. Journal of World Business, 42 (3). pp. 236-252. ISSN 1090-9516

Acha, V. and Finch, J.H. (2005) Paths to deepwater in the international petroleum industry. In: Technology, Knowledge and the Firm: Implications for Strategy and Industrial Change. Edward Elgar, pp. 73-91. ISBN 1843768771

Ahlert, D. and Becker, B. and Evanschitzky, H. and Hesse, J. and Salfeld, A. (2005) Exzellenz in Makrenmanagement und Vertrieb (Excellence in Brand Management and Sales). Springer. ISBN 3-8350-0027-6

Ahlert, D. and Evanschitzky, H. (2003) Dienstleistungsnetzwerke (Service Networks). Springer. ISBN 3540435727

Ahlert, D. and Evanschitzky, H. and Wunderlich, M. (2005) Kooperative unternehmensnetzwerke: nationale und internationale entwicklungs- und wachstumsperspektiven des franchising. In: Kooperationen, Allianzen und Netzwerke. Gabler Verlag, pp. 564-586. ISBN 3409219854

Ahlert, Dieter and Evanschitzky, H. and Hesse, Josef (2002) Exzellenz in Dienstleistung und Vertrieb [Excellence in service and sales]: konzeptionelle Grundlagen und empirische Ergebnisse. Gabler Verlag, Wiesbaden, Germany. ISBN 3409119511

Airey, L. and Backett-Milburn, K. and Hogg, G.M. and McKie, L. and Rankine, L. (2007) Reciprocity, work and care in the food retail sector. Work, Employment and Society. ISSN 0950-0170

Al-Asmar, H. and Hardwick, H. and Ibrahim, E.E.B. (2005) Factors stimulating initial export activity: any difference for sub-Saharan African firms? In: 34th European Marketing Academy Conference, 2005-05-24 - 2005-05-27, Milan.

Alexander, Matthew (2008) Investigating perceptions of hospitality as an academic subject. In: Council for Hospitality Management Education, 17th Annual Research Conference, 2008-05-14 - 2008-05-16, Glasgow. (Unpublished)

Alexander, Matthew (2009) Service-dominant logic, loyalty and performance. In: European Institute for Advanced Studies in Management (EIASM), 2009 Naples Forum on Service, 2009-06-16 - 2009-06-19, Capri, Italy. (Unpublished)

Alexander, Matthew (2012) Cocreation: exploring the indirect effects in low-contact settings. In: AMA: Servsig, 2012-06-06 - 2012-06-09, Helsinki.

Alexander, Matthew (2010) Solution selling and value co-creation : different forms and contexts. In: Frontiers in Service Service and Solution Innovation Pre-Conference, 2010-06-10, Karlstad.

Alexander, Matthew and Hamilton, Kathy (2012) Labour of love : reforging community ownership and identity. In: Association of Consumer Research, 2012-10-04 - 2012-10-06, Vancouver.

Alexander, Matthew and Jaakkola, Elina (2011) Exploring value co-creation within networks : actor-to-actor service provision within a public transport service system. In: Industrial Marketing and Purchasing Conference, 2011-08-31 - 2011-09-03, Glasgow.

Alexander, Matthew and Yellowlees, John (2010) Co-creating community solutions with customers : the case of First ScotRail. In: Academy of Marketing Science, 2010-05-26 - 2010-05-29, Portland, OR.

Araujo, L. and Finch, J.H. and Kjellberg, H. (2010) Reconnecting Marketing to Markets. Oxford University Press, United Kingdom. ISBN 978-0-19-957806-1

Armstrong, G. and Kotler, P. and Harker, M.J. and Brennan, R. (2009) Marketing: An Introduction. Pearson Prentice-Hall, London, Harlow, United Kingdom. ISBN 9780273713951

Armstrong, Gary and Kotler, Philip and Harker, Michael and Brennan, Ross (2012) Marketing: an Introduction. Pearson Prentice-Hall, London, London. (In Press)

Athanasopoulos, Andreas and Gounaris, Spiros and Stathakopoulos, Vlasis (2001) Behavioural responses to customer satisfaction : an empirical study. European Journal of Marketing, 35 (5). pp. 687-707. ISSN 0309-0566

Austin, N.K. and Ibeh, K.I.N. and Yee, J.C.C. (2006) Consumer trust in the online travel marketplace. Journal of Internet Commerce, 5 (2). pp. 21-39. ISSN 1533-2861

Avlonitis, George and Gounaris, Spiros (1992) Company performance. Does marketing orientation matter? In: European Marketing Academy Conference (EMAC), 2004-05-18 - 2004-05-21, Murcia, Spain.

Avlonitis, George and Gounaris, Spiros (2001) Market orientation development : a comparison of industrial vs. consumer goods companies. Journal of Business and Industrial Marketing, 16 (5). pp. 354-81.

Avlonitis, George and Gounaris, Spiros (1997) Marketing orientation and company performance : a comparative study of industrial vs. consumer goods companies. Industrial Marketing Management, 26 (5). 385–402. ISSN 0019-8501

Avlonitis, George and Gounaris, Spiros (1999) Marketing orientation and its determinants : an empirical analysis. European Journal of Marketing, 33 (11/12). pp. 1003-37. ISSN 0309-0566

Avlonitis, George and Idounas, Kostis and Gounaris, Spiros (2005) Pricing objectives over the service life cycle : some empirical evidence. European Journal of Marketing, 39 (5/6). pp. 696-714. ISSN 0309-0566

Avlonitis, George and Papastathopoulou, Paulina and Gounaris, Spiros (2001) An empirically based typology of product innovativeness for new financial services : success and failure scenarios. Journal of Product Innovation Management, 18 (5). pp. 324-341. ISSN 0737-6782

Baker, M.J. and Hart, S. (2007) Product strategy and management, 2nd edition. FT Prentice Hall, Harlow, UK. ISBN 978-0-273-69450-2

Banerjee, M. and Hogg, G.M. and Hart, S. (2004) Does the level of experiencehave an effect on CRM programs? Exploratory research findings. Industrial Marketing Management, 33 (6). pp. 549-560. ISSN 0019-8501

Barkworth, Louise and Hibbert, Sally and Horne, Suzanne and Tagg, Stephen (2001) Giving at risk? Examining perceived risk and blood donation behaviour. Journal of Marketing Management, 18 (9-10). pp. 905-922. ISSN 0267-257X

Barros, Carlos Pestana and Butler, R. and Correia, Antónia (2008) Heterogeneity in destination choice: Tourism in Africa. Journal of Travel Research, 47 (2). pp. 235-246. ISSN 0047-2875

Baumgarth, C. and Evanschitzky, H. (2005) Die Rolle von Replikationen in der Marketingwissenschaft. Marketing ZFP, 27 (4). pp. 253-262. ISSN 0344-1369

Bernard, K.N. and Komaromi, L. and Lampikoski, K. and Lepannen, L. and McNair, M.B. and Soeiro, A. (2002) Putting adult education on an enterprise basis: interim results from an European trans-national co-operation programme. In: 11th Annual Conference of the European Distance Education Network, 2002-06-16 - 2002-06-19, Granada.

Bernard, K.N. and Komaromi, L. and Lampikoski, K. and Leppanen, L. and McNair, M.B. and Soeiro, A. (2003) A marketing handbook for adult education. To be assertained.

Bernard, K.N. and McNair, M.B. (2003) Treating education as a business: realities, challenges and opportunities for countries in transition. In: 5th International Conference on Enterprise in Transition, 2003-05-22 - 2003-05-24, Split.

Black, Iain and Tagg, Stephen (2007) A grounded theory of doctors' information search behaviour. Implications for information provision, pharmaceutical market entry and development. Journal of Marketing Management, 23 (3-4). pp. 347-366. ISSN 0267-257X

Bloch, Harry and Finch, John (2010) Firms and industries in evolutionary economics: Lessons from Marshall, Young, Steindl and Penrose. Journal of Evolutionary Economics, 20 (1). pp. 139-162. ISSN 09369937

Blut, M. and Evanschitzky, H. and Vogel, V. and Ahlert, Dieter (2007) Switching barriers in the four-stage loyalty model. Advances in Consumer Research, 34. pp. 726-734. ISSN 0098-9258

Blut, M. and Backhaus, C. and Heussler, T. and Woisetschlager, D. M. and Evanschitzky, H. and Ahlert, D. (2011) What to expect after the honeymoon : testing a lifecycle theory of franchise relationships. Journal of Retailing, 87 (3). pp. 306-319. ISSN 0022-4359

Bove, L. and Pervan, S. and Beatty, S. and Shiu, E.M.K. (2009) Service worker role in encouraging customer organizational citizenship behaviors. Journal of Business Research, 62 (7). pp. 698-705. ISSN 0148-2963

Brannick, Teresa and De Burca, Sean and Fynes, Brian and Roche, Evelyn and Ennis, Sean (2002) Service management practice-performance model: a focus on training and listening practices. Journal of European Industrial Training, 26 (8). pp. 394-403. ISSN 0309-0590

Brennan, R. and Harker, M.J. (2003) E-marketing action. Marketing Review, 3 (4). pp. 419-431. ISSN 1469-347X

Brock, Christian and Ahlert, Dieter and Evanschitzky, Heiner (2008) Complaint and switching intention after service failures - the role of affective commitment and complaint barriers. In: Proceedings of the AMA SERVSIG International Research Conference. University of Liverpool, Liverpool, United Kingdom, pp. 49-50. ISBN 9780956112200

Brock, J.U. and Ibeh, K.I.N. and Zhou, J. (2006) Does global virtuality render FDI obsolete? In: 32nd Annual Conference of the European International Business Academy, 2006-12-07 - 2006-12-09, Fribourg, Switzerland. (Unpublished)

Brock, J. K. U. and Johnson, J. E. and Zhou, J. Y. (2011) Does distance matter for internationally-oriented small firms? Industrial Marketing Management, 40 (3). pp. 384-394. ISSN 0019-8501

Broderick, A.J. and Demangeot, Catherine and Adkins, Natalie Ross and Ferguson, Nakeisha S. and Henderson, Geraldine Rosa and Johnson, Guillaume and Kipnis, Eva and Mandiberg, James M. and Mueller, Rene Dentiste and Pullig, Chris and Roy, Abhijit and Zuñiga, Miguel (2011) Consumer empowerment in multicultural marketplaces: Navigating multicultural identities to reduce consumer vulnerability. Journal of Research for Consumers (19). ISSN 1444-6359

Broderick, Amanda J. and Demangeot, Catherine and Kipnis, Eva and Zuñiga, Miguel and Roy, Abhijit and Pullig, Chris and Mueller, Rene Dentiste and Mandiberg, James M. and Johnson, Guillaume and Henderson, Geraldine Rosa and Ferguson, Nakeisha S. and Adkins, Natalie Ross (2011) No harm done? Culture-based branding and its impact on consumer vulnerability: a research agenda. Social Business, 1 (3). pp. 263-280.

Brownlie, D. and Hewer, P.A. (2007) Concerning marketing critterati: beyond nuance, estrangement and elitism. In: Critical Marketing: Defining the Field. Butterworth-Heinemann, United Kingdom, pp. 44-68. ISBN 9780750680660

Brownlie, D. and Hewer, P.A. (2007) Consumer culture matters: insights from contemporary representations of cooking. Advances in Consumer Research, 34. pp. 175-179. ISSN 0098-9258

Brownlie, D. and Hewer, P.A. (2007) Culture of consumption of car afficionados: aesthetics and consumption communities. International Journal of Sociology and Social Policy, 27 (3/4). pp. 106-119. ISSN 0144333

Brownlie, D. and Hewer, P.A. (2006) Stoveside potterings and other transformations: on cooking representations of culinary culture. Advances in Consumer Research, 7. pp. 623-634. ISSN 0098-9258

Brownlie, D. and Hewer, P.A. and Treanor, S. (2006) Identity in motion: an exploratory study of conspicious consumption among car cruisers. Finanza Marketing e Produzione, 5. pp. 99-107. ISSN 1593-2230

Brownlie, D. and Hewer, P.A. and Treanor, S. (2005) Identity, affiliation and resistance: understanding consumption amongst car cruisers. In: Academy of Marketing Annual Conference, 2005-07-05 - 2005-07-07, Dublin.

Brownlie, D. and Hewer, P.A. and Treanor, S. (2007) Sociality in motion: exploring logics of tribal consumption among cruisers. In: Consumer Tribes. Butterworth-Heinemann, United Kingdom, pp. 109-128. ISBN 9780750680240

Brownlie, Douglas and Hewer, P.A. (2010) Nigella.com: celebrity brands and gastrocommunities. In: 10th Conference on Gender, Marketing and Consumer Behaviour, 2010-06-26 - 2010-06-29, Ambleside, UK. (Unpublished)

Brownlie, Douglas and Hewer, P.A. (2009) Putting reflective practice in its place: an exploratory study of the lived experience of 'postering'. In: Academy of Marketing Annual Conference, 2009-07-07 - 2009-07-09, Leeds Metropolitan University, Leeds, UK.

Brownlie, Douglas and Hewer, P.A. (2009) Rethinking consumer resistance: consuming 'anti-consumption'. In: 34th Annual Macromarketing Conference, 2009-06-04 - 2009-06-07, Kristiansand, Norway.

Brownlie, Douglas and Hewer, P.A. and Ferguson, P. (2007) Theory into practice: meditations on cultures of accountability and interdisciplinarity in marketing research. Journal of Marketing Management, 23 (5-6). pp. 395-409. ISSN 0267-257X

Brownlie, Douglas and Hewer, Paul (2009) 'Celebritization': putting the icon into iconic brands. In: Academy of Marketing Annual Conference, 2009-07-07 - 2009-07-09, Leeds Metropolitan University, Leeds, UK.

Brownlie, Douglas and Hewer, Paul and Horne, Suzanne (2005) Culinary tourism : An exploratory reading of contemporary representations of cooking. Consumption, Markets and Culture, 8 (1). pp. 7-26. ISSN 1025-3866

Brownlie, Douglas and Hewer, P.A. (2007) Prime beef cuts : culinary images for thinking 'men'. Consumption, Markets and Culture, 10 (3). pp. 229-250. ISSN 1025-3866

Brownlie, Douglas and Hewer, Paul (2011) "(Re)covering" the spectacular domestic : culinary cultures, the feminine mundane and brand Nigella. Advertising & Society Review, 12 (2). ISSN 1534-7311

Brownlie, Douglas and Hewer, Paul and Tadajewski, Mark (2009) Thinking 'communities of academic practice' : on space, enterprise and governance in marketing academia. Journal of Marketing Management, 25 (7-8). pp. 635-642. ISSN 0267-257X

Caemmerer, B. (2009) Case study - Renault: how a sausage, a sushi roll, a crispbread and a baguette may have affected car sales in Europe. In: Marketing: An Introduction. FTE UK, United Kingdom. ISBN 978-0-2737-1395-1

Caemmerer, B. (2009) Culture change, institute of customer service. Other. UNSPECIFIED.

Caemmerer, B. (2005) The development of service orientation, Scottish enterprise. Other. UNSPECIFIED.

Caemmerer, B. (2009) The planning and implementation of integrated marketing communications. Marketing Intelligence and Planning, 27 (4). pp. 524-538. ISSN 0263-4503

Caemmerer, B. and Banerjee, M. (2008) Intersectoral isomorphism - the assimilating service orientation of public and private sector organisations. In: 37th EMAC Conference Marketing Landscapes: A Pause for Thought, 2008-05-27 - 2008-05-30, University of Brighton, England.

Caemmerer, B. and Banerjee, M. (2009) Understanding service relationship management in the private and the public sector. Journal of Relationship Marketing, 8 (1). pp. 68-79. ISSN 1533-2667

Caemmerer, B. and Centeno, E. and Marck, M.J. (2009) The development of internal trust in service branding: a comparison of large organisations and SMEs. In: 14th Biennial World Marketing Congress, 2009-07-22 - 2009-07-25, Oslo, Norway.

Caemmerer, B. and Wilson, A.M. (2009) Contribution of user feedback mechanisms to organisational learning. In: 38th European Marketing Academy Conference (EMAC), 2009-05-26 - 2009-05-29, Audencia Nantes School of Management, Nantes, France.

Caemmerer, B. and Wilson, A.M. (2010) Customer feedback mechanisms and organisational learning in service operations. International Journal of Operations and Production Management, 30 (3). pp. 288-311. ISSN 0144-3577

Caemmerer, Barbara (2009) Renault: how a sausage, a sushi roll, a crispbread and a baguette may have affected car sales in Europe. In: Marketing: An Introduction. Financial Times Prentice Hall, Harlow, England, pp. 396-398. ISBN 0273713957; 9780273713951

Caemmerer, Barbara and Wilson, Alan (2007) An evaluation of customer feedback mechanisms in the public sector. In: British Academy of Management Conference, 2007-09-10 - 2007-09-13, Warwick.

Caemmerer, Barbara and Wilson, Alan (2007) An investigation into the service orientation discrepancy phenomenon in a public sector setting. In: Academy of Marketing Conference, 2007-07-03 - 2007-07-06, Surrey.

Caemmerer, Barbara and Wilson, Alan (2011) An exploration of the service orientation discrepancy phenomenon in the public sector. Services Industries Journal, 31 (3). pp. 355-370. ISSN 0264-2069

Cambra-Fierro, J.J. and Hart, S. and Polo-Redondo, Y. (2008) Environmental respect: ethics or simply business? a study in the small and medium enterprise (SME) context. Journal of Business Ethics, 82 (3). pp. 645-656. ISSN 0167-4544

Cambra-Fierro, J.J. and Pola-Redondo, Y. and Wilson, A.M. (2008) The influence of an organisation's corporate values on employees' personal buying behaviour. Journal of Business Ethics, 81 (1). pp. 157-167. ISSN 0167-4544

Cambra-Fierro, Jesus and Wilson, Alan (2013) When do firms implement CSR? a study of the Spanish construction and real estate sector. Journal of Management and Organization. ISSN 1833-3672 (In Press)

Cambra-Fierro, Jesus J. and Hart, Susan and Mur, Ana Fuster and Redondo, Yolanda Polo (2011) Looking for performance : how innovation and strategy may affect market orientation models. Innovation: Management, Policy and Practice, 13 (2). 154 - 172. ISSN 1447-9338

Carey, Lindsey and Shaw, Deidre and Shiu, Edward (2008) The impact of ethical concerns on family consumer decision-making. International Journal of Consumer Studies, 32 (5). pp. 553-560. ISSN 1470-6423

Carter, S.L. and Anderson, S. and Shaw, E. (2003) Women's business ownership : a review of the academic, popular and internet literature. [Report]

Centeno, E. and Harker, M.J. and Ibrahim, E.E.B. and Wang, L.W. (2008) What is postgraduate marketing education for? observations from the UK. European Business Review, 20 (6). pp. 547-566. ISSN 0955-534X

Chandrasen, Abhirarm and Paliwoda, Stanley J. (2009) Country of assembly (COA) effect on perceived automobile quality : a Thai consumers' perspective. Journal of Marketing Management, 25 (5-6). pp. 483-499. ISSN 0267-257X

Chen, J. and Paliwoda, S. (2006) Identifying and measuring knowledge transfer in the consumer new brand purchase decision. Journal of Euromarketing, 15 (3). pp. 51-72. ISSN 1049-6483

Chen, J. and Paliwoda, S.J. (2002) Adoption of new brands from multi-branding firms by Chinese consumers. Journal of Euromarketing, 12 (1). pp. 63-77. ISSN 1049-6483

Chen, J. and Paliwoda, S.J. (2004) The influence of the company name in consumer variety seeking. Journal of Brand Management, 11 (3). pp. 219-231. ISSN 01352-726

Clark, Moira and Lemke, Fred and Wilson, Hugh and Macdonald, Emma (2011) Customer experience and customer value : determining the link in B2B settings. In: 19th International Colloquium in Relationship Marketing, 2011-09-27 - 2011-09-30, Rochester.

Collinson, E.M. and Shaw, E. (2002) Entrepreneurial marketing. In: International Encyclopaedia of Business and Management (2nd Edition). Thomson Learning, pp. 1747-1753. ISBN 1861529511

Collinson, E.M. and Shaw, E. (2001) Entrepreneurial marketing: a historical perspective. In: To Be Ascertained, 2001-01-01. (Unpublished)

Collinson, E.M. and Shaw, E. (2001) Entrepreneurial marketing : a historical perspective on development and practice. Management Decision, 39 (2). pp. 761-767. ISSN 00251747

Commandeur, Harry R. and Hart, Susan and Hultink, Erik Jan and Tzokas, Nikolaos (2003) Industrial companies' evaluation criteria in new product development gates. Journal of Product Innovation Management, 20 (1). pp. 22-36. ISSN 0737-6782

Coombes, Emma and Hibbert, Sally A. and Hogg, Gillian M. and Varey, Richard (2001) Consuming identity: the case of Scotland. Advances in Consumer Research, 28 (1). pp. 328-333. ISSN 0098-9258

Crawford, I. and Paliwoda, S.J. (2003) An analysis of the Hastings review: "The effects of food promotion on children". [Report]

Crosier, Keith and Gilmore, Charlotte and Grant, Ian C. (2003) Account planning in Scottish advertising agencies: a discipline in transition. Journal of Marketing Communications, 9 (1). pp. 1-15. ISSN 1352-7266

Crosier, Keith and Gilmore, Charlotte and Grant, Ian C. (2003) Account planning: whose role is it anyway? Marketing Intelligence and Planning, 21 (7). pp. 462-472. ISSN 0263-4503

Debruyne, Marion and Griffin, Abbie and Hart, Susan and Hultink, Erik Jan and Monaert, Rudy and Robben, Henry (2002) The impact of new product launch strategies on competitive reaction in industrial markets. Journal of Product Innovation Management, 19 (2). pp. 159-170. ISSN 0737-6782

Demangeot, C. and Broderick, A.J. (2007) Conceptualising consumer behaviour in online shopping environment. International Journal of Retail and Distribution Management, 35 (11). pp. 878-894. ISSN 0959-0552

Demangeot, Catherine and Broderick, Amanda J. (2010) Consumer perceptions of online shopping environments : a gestalt approach. Psychology and Marketing, 27 (2). pp. 117-140. ISSN 0742-6046

Demangeot, Catherine and Broderick, Amanda J. (2010) Exploration and its manifestations in the context of online shopping. In: Academy of Marketing Annual Conference, 2010-07-01, Coventry.

Demangeot, Catherine and Broderick, Amanda J. (2010) Exploration and its manifestations in the context of online shopping. Journal of Marketing Management, 26 (13-14). 1256 - 1278. ISSN ISSN: 0267-257X

Demangeot, Catherine and Broderick, Amanda J. (2009) The role of exploration in creating online shopping value. Advances in Consumer Research, 36. pp. 473-481. ISSN 0098-9258

Demangeot, Catherine and Broderick, Amanda J. and Greenley, Gordon E. (2008) Achieving retail website customer engagement. In: European Marketing Academy (EMAC) 37th Conference, 2008-05-27 - 2008-05-30, Brighton.

Demangeot, Catherine and Adkins, Natalie Ross and Mueller, Rene Dentiste and Henderson, Geraldine Rosa and Ferguson, Nakeisha S. and Mandiberg, James M. and Roy, Abhijit and Johnson, Guillaume and Kipnis, Eva and Pullig, Chris and Broderick, Amanda J. and Zuñiga, Miguel (2013) Towards intercultural competency in multicultural marketplaces. Journal of Public Policy and Marketing (2013). ISSN 0743-9156 (In Press)

Demangeot, Catherine and Ramsay, Howard (2010) International student learning and avatar collaboration in an immersive world. In: Australia-New Zealand Marketing Academy Conference, University of Canterbury, 2010-11-29 - 2010-11-30, Christchurch.

Demangeot, Catherine and Sankaran, Kizhekepat (2012) Cultural pluralism : uncovering consumption patterns in a multicultural environment. Journal of Marketing Management, 28 (7-8). pp. 760-783. ISSN 0267-257X

Demangeot, Catherine and Sankaran, Kizhekepat (2010) Cultural pluralism as a consumption behaviour. In: Australia-New Zealand Marketing Academy Conference, University of Canterbury, 2010-11-29 - 2010-11-30, Christchurch.

Dimitratos, P. and Ibeh, K.I.N. and Johnson, J.E. and Slow, J. and Young, S. (2003) An empirical study of core rigidities and core competencies of micromultinationals. In: 29th European International Business Academy Conference, 2003-12-11 - 2003-12-13, Copenhagen, Denmark. (Unpublished)

Dimitratos, P. and Ibeh, K.I.N. and Wheeler, C.N. (2003) What factors differentiate between multiple and single foreign market servicing modes? In: 32nd European Marketing Academy Conference, 2003-05-20 - 2003-05-23, Glasgow.

Dimitratos, P. and Johnson, Jeffrey E. and Ibeh, K.I.N. and Slow, Jonathan (2008) UK export performance research 1990-2003: review and theoretical framework. In: Entrepreneurship and Globalization. Contemporary Issues in Business and Globalization . Sage Publications, London, United Kingdom. ISBN 9781847875006

Dimitratos, Pavlos and Nakos, Georg and Ennis, Sean and Plakoyiannaki, Emmanuella (2004) Toward a broader measurement of international entrepreneurship. In: Frontiers of entrepreneurship research 2004 : proceedings of the twenty-fourth annual entrepreneurship research conference. Babson College, Babson Park, USA, p. 492. ISBN 0910897255

Dimitratos, Pavlos and Lioukas, S. and Ibeh, Kevin and Wheeler, Colin (2009) Governance mechanisms of small and medium enterprise international partner management. British Journal of Management, 21 (3). pp. 754-771. ISSN 1045-3172

Dinnie, K.J. (2005) Nation Branding: Concepts, Issues, Practice. Butterworth-Heinemann. ISBN 0-7506-8349-X

Dinnie, K.J. and Hogg, G.M. (2005) Nation branding: meeting the challenge of encapsulation. European Journal of Marketing.

Dinnie, Keith J. (2004) Country-of-origin 1965-2004: a literature review. Journal of Customer Behaviour, 3 (2). pp. 165-213. ISSN 1475-3928

Dinnie, Keith J. (2002) Implications of national identity for marketing. Marketing Review, 2 (3). pp. 285-300. ISSN 1469-347X

Dolfsma, W. and Finch, J.H. and McMaster, R. (2005) Market and society: how do they relate and how do they contribute to welfare? Journal of Economic Issues, 39 (2). pp. 347-356. ISSN 0021-3624

Dolfsma, W. and Finch, J. and McMaster, R. (2011) Identifying institutional vulnerability : the importance of language, and system boundaries. Journal of Economic Issues, 45 (4). pp. 805-818. ISSN 0021-3624

Donnelly, M. and McLelland, C. and Shiu, E.M.K. (2002) Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland. In: Change Management: proceedings of the 7th International Conference on ISO 9000 and TQM. Hong Kong Baptist University, 1034 -1041. ISBN 9628610767

Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing service quality and satisfaction in police services using SERVQUAL. In: To be assertained, 1900-01-01.

Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing the quality of a local police service using SERVQUAL. In: 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance, 2006-04-10 - 2006-04-12, Hang Seng School of Commerce, Hong Kong.

Donnelly, Mike and Kerr, Neil J. and Rimmer, Russell and Shiu, Edward M. (2006) Assessing the quality of police services using SERVQUAL. Policing: An International Journal of Police Strategies and Management, 29 (1). pp. 92-105. ISSN 1363-951X

Downey, Hilary and Hamilton, Kathy L. and Catterall, Miriam (2007) Researching vulnerability: What about the researcher? European Journal of Marketing, 41 (7/8). pp. 734-739. ISSN 0309-0566

Doyle, M.J. and Carus, D. and Pridham, M.S. (2005) A system to retrieve consumer-facing product information. British Food Journal, 107 (10). pp. 781-791. ISSN 0007-070X

Dunnett, S. and Hewer, P.A. and Brownlie, Douglas (2010) Empathetic sensibilities in the practice of CCT-inspired research. In: 2010 European Conference of the Association for Consumer Research, 2010-06-30 - 2010-07-03, London, UK. (Unpublished)

Egan, J. and Harker, M.J. (2005) Relationship marketing. Sage Library in Business Management, Three Volume Set . Sage, United Kingdom. ISBN 1412908663

Egan, J. and Harker, M.J. (2006) The past, present and future of relationship marketing. Journal of Marketing Management, 22 (1). pp. 215-242. ISSN 0267-257X

Eiting, Alexander and Blut, Marcus and Evanschitzky, Heiner and Woisetschläger, David M. (2009) Modeling complex interactions of switching barriers - a latent profile approach. In: AMA Summer Educators' Conference 2008 Enhancing Knowledge Development in Marketing. AMA Summer Educators Conference, 19 . American Marketing Association, Chigaco, USA, pp. 121-122. ISBN 0877573336

Eiting, Alexander and Blut, Markus and Evanschitzky, Heiner and Woisetschläger, David (2008) Modeling complex interactions of switching barriers: a latent profile approach. In: American Marketing Association Summer Educators Conference, 2008-08-08 - 2008-08-11, San Diego, USA.

Ennis, S. and Sio-Hong, T. (2004) Internet retailing: determinants of consumers' intentional repurchases of internet services. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21, Murcia, Spain. (Unpublished)

Ennis, S. and Sio-Hong, T. (2004) What consumers want? differentiating service quality and recovery service. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21, Murcia, Spain. (Unpublished)

Ennis, Sean and Bernard, Kenneth N. and Ferris, B. (2007) The outsourcing option in the supply chain: a sectoral study. In: 36th European Marketing Academy Conference, 2007-05-22 - 2007-05-25, Reykjavik. (Unpublished)

Ennis, Sean and Krok-Paszkowski, Andrew (2004) Can non-executive directors add real value to SME performance? In: 17th UIC Research Symposium on Marketing and Entrepreneurship, 2005-01-01. (Unpublished)

Ennis, Sean and Sio-Hong, T. (2004) Influence of product classification on service quality - satisfaction - intention link in the internet retail context. In: 38th Academy of Marketing Conference, 2004-01-01, Cheltenham, UK. (Unpublished)

Ennis, Sean and Sio-Hong, T. (2005) Student subjects as internet services users surrogates. In: 34rd European Marketing Academy Conference, 2005-05-24 - 2005-05-27, Milan, Italy. (Unpublished)

Erdogan, B.Z. and Tagg, S. and Hart, S. (2005) Identifying 'Dr Innovator' in the primary care sector in the UK. Journal of Medical Marketing, 5 (1). pp. 77-84. ISSN 1745-7904

Erdogan, B. Zafer and Tagg, Stephen (2003) The advertising agency manager's response patterns to a mail survey and follow-ups. Marketing Intelligence and Planning, 21 (6). pp. 392-399. ISSN 0263-4503

Eschweiler, M. and Evanschitzky, H. and Woisetschläger, David (2007) Laborexperimente in der marketingwissenschaft: bestandsaufnahme und leitfaden bei varianzanalytischen auswertungen. In: Wirtschaftswissenschaftliches Studium wist, 1900-01-01.

Evanschitzky, H. (2007) Market orientation of service networks: direct and indirect effects on sustained competitive advantage. Journal of Strategic Marketing, 15 (4). pp. 349-368. ISSN 0965-254X

Evanschitzky, H. and Aalto-Setälä, V. and Kenning, P. and Vogel, V. (2006) Differences in consumer price knowledge between Germany and Finland: a cross-cultural study. International Review of Retail, Distribution and Consumer Research, 16 (5). pp. 591-599. ISSN ISSN 0959-3969

Evanschitzky, H. and Ahlert, D. (2007) Managing service networks' success. In: Advances in Services Innovation. Springer, New York, pp. 151-165.

Evanschitzky, H. and Ahlert, D. (2006) Multi-channel management im spannungsfeld von kundenzufriedenheit und organisation (Multi-channel management in the interaction between customer and organization). Thexis, 4. pp. 21-25.

Evanschitzky, H. and Ahlert, D. and Blut, M.H. (2006) Current status and future evolution of retail formats. In: Retailing in the 21st century - current and future trends. Springer, pp. 289-308.

Evanschitzky, H. and Ahlert, D. and Hesse, J. (2004) Konsumentenverhalten im internet: die e-zufriedenheit. In: Konsumentenverhalten im internet (Wiedmann K.P., Buxel H., Frenzel T., Walsh G.). To be assertained, pp. 119-143.

Evanschitzky, H. and Ahlert, D. and Hesse, J. (2005) Zwischen relevance und rigor: der erfolgreiche einsatz der erfolgsforschung in wissenschaft und praxis. Wirtschaftswissenschaftliches Studium, 34 (7). pp. 362-367. ISSN 03401650

Evanschitzky, H. and Ahlert, D. and Kenning, P. and Vogel, V. (2005) Das preiswissen deutscher kunden: eine international vergleichende status quo-analyse. In: Handelsforschung (Trommsdorff V.). To be assertained, pp. 259-277.

Evanschitzky, H. and Ahlert, D. and Woisetschläger, David (2004) Internationalisierung von franchisesystemen. In: Jahrbuch Handelsmanagement (Ahlert D., Olbrich R., Schroder H.). To be assertained, pp. 303-321.

Evanschitzky, H. and Ahlert, D. and Woisetschläger, David (2005) Markenmanagement in internationalen märkten. In: Internationalisierung von dienstleistungen (Bruhn M., Stauss, B.). To be assertained, pp. 229-252.

Evanschitzky, H. and Armstrong, J. (2010) Replications of forecasting research. International Journal of Forecasting, 26 (1). pp. 4-8. ISSN 0169-2070

Evanschitzky, H. and Backhaus, C. and Woisetschläger, David and Ahlert, D. (2008) Der einfluss der organisationsstruktur auf teamperformance: eine gruppenexperimentelle studie. Managementforschung, 18. pp. 1-34.

Evanschitzky, H. and Backhaus, C. and Woisetschläger, David and Ahlert, M. (2008) Relationship quality in franchise systems : an empirical assessment. In: Global Marketing Conference, 2008-03-20 - 2008-03-23, Shanghai, China.

Evanschitzky, H. and Baumgarth, C. and Hubbard, R. and Armstrong, J. (2007) Replication research's disturbing trend. Journal of Business Research, 60 (4). pp. 411-415. ISSN 0148-2963

Evanschitzky, H. and Brock, C. (2009) The forgiving customer: commitment, intentions, and behavior after critical incidents. In: Academy of Marketing Science, Fourteenth Biennial World Marketing Congress, 2009-07-21 - 2009-07-25, Oslo, Norway. (Unpublished)

Evanschitzky, H. and Brock, C. and Kenning, P. and Blut, M. (2008) Complaint handling in the B2B sector. In: Proceedings of the AMA winter educators conference, 2008-02-15 - 2008-02-18, Austin Texas USA.

Evanschitzky, H. and Goutier, M. (2005) Network relationship management bei dienstleistungen. In: Jahrbuch Handelsmanagement 2005 (Ahlert D., Olbrich R., Schroder H.). To be assertained, pp. 107-123.

Evanschitzky, H. and Hesse, J. (2004) Vertrieb in der konsumgüterindustrie. In: Exzellenz in markenmanagement und vertrieb - grundlagen und erfahrungen (Ahlert D., Evanschitzky H., Hesse J., Salfeld A.). To be assertained, pp. 75-87.

Evanschitzky, H. and Iyer, G. (2007) E-Services: opportunities and threats. Springer. ISBN 978-3-8350-0801-4

Evanschitzky, H. and Iyer, G.R. and Hesse, J. (2004) E-satisfaction: a re-examination. Journal of Retailing, 80 (3). pp. 237-247. ISSN 0022-4359

Evanschitzky, H. and Iyer, G.R. and Plabmann, H. (2006) The relative strength of affective commitment in securing loyalty in service relationships. Journal of Business Research, 59 (12). pp. 1207-1213. ISSN 0148-2963

Evanschitzky, H. and Jockisch, M. and Woisetschläger, David (2008) Do you think I'm blind? effects of new customer acquisition promotion on existing customers. In: 37th European Marketing Academy Conference, 2008-05-30, Brighton, England.

Evanschitzky, H. and Kenning, P. and Vogel, V. and Ahlert, D. (2007) Consumer price knowledge in the market for apparel. International Journal of Retail and Distribution Management, 35 (2). pp. 97-119. ISSN 0959-0552

Evanschitzky, H. and Lentz, P. and Woisetschläger, David and , American Marketing Association ( AMA ) (Funder) (2008) Are newspaper subscribers closely connected or just bound by contract? Moderating effects in the four-stage-loyalty model. In: Proceedings of the AMA winter educators conference, Austin, Texas, 2008-02-15 - 2008-02-18, Austin, Texas.

Evanschitzky, H. and Mujahid, Ali and Ennis, Sean (2008) Internationalisation of software firms: view from a developing country. Symposium on the Entrepreneurship-Innovation-Marketing interface. Universitate Karlsruhe, Germany, October. In: 2nd Symposium on the Entrepreneurship Innovation Marketing Interface, 2008-10-23 - 2008-10-25, Karlsruhe.

Evanschitzky, H. and Prykop, C. (2007) The relationship between employee and customer satisfaction in business service setting. In: 2007 INFORMS Marketing Science Conference, 2007-06-28 - 2007-06-30.

Evanschitzky, H. and Woisetschläger, David (2008) Communication of price increases: how can negative consumer reactions be reduced? In: AMA winter educators conference, 2008-02-15 - 2008-02-18, Austin.

Evanschitzky, H. and Woisetschläger, David (2004) Internationalisierung einer marke. In: Exzellenz in markenmanagement und vertrieb - grundlagen und erfahrungen (Ahlert D., Evanschitzky H., Hesse J., Salfeld A.). To be assertained, pp. 49-62.

Evanschitzky, H. and Woisetschläger, David and Eiting, A. (2009) Is there more to sales than inertia? marketing activities, purchase intentions, and sales. In: Proceedings of the Academy of Marketing Science – World Marketing Congress, 1900-01-01, Oslo, Norway. (Unpublished)

Evanschitzky, H. and Wunderlich, M. (2004) Integriertes zufriedenheitsmanagement in dienstleistungsnetzwerken. In: Erfolg mit dienstleistungen (Kreiblich R., Oertel B.). To be assertained, pp. 353-363.

Evanschitzky, H. and Wunderlich, M. (2006) An examination of moderator effects in the four-stage loyalty model. Journal of Service Research, 8 (4). pp. 330-345. ISSN 1094-6705

Evanschitzky, H. and van Wangenheim, F. (2006) Customer value based entry decision in international markets. Journal of Relationship Marketing, 5 (1). pp. 79-91. ISSN 1533-2667

Evanschitzky, H. and van Wangenheim, F. and Woisetschläger, David and Blut, M. (2008) Consumer ethnocentrism in the German market. International Marketing Review, 25 (1). pp. 7-32. ISSN 0265-1335

Evanschitzky, Heiner (2003) Erfolg von Dienstleistungsnetzwerken : ein Netzwerkmarketingansatz [Success of Service Networks]. Gabler Verlag, Wiesbaden. ISBN 3-8244-7967-2

Evanschitzky, Heiner and Iyer, Gopalkrishnan R. and Caemmerer, Barbara (2008) Dimensions of satisfaction in retail settings: a research note. Journal of Relationship Marketing, 7 (3). pp. 275-285. ISSN 1533-2667

Evanschitzky, H. and Ahlert, D. and Blaich, G. and Kenning, P. (2007) Knowledge management in knowledge intensive service networks: a strategic management approach. Management Decision, 45 (2). pp. 265-283.

Evanschitzky, H. and Woisetschläger, David (2008) Too old to choose? the effects of age and age related constructs on consumer decision making. Advances in Consumer Research, 35. pp. 630-636. ISSN 0098-9258

Fain, Nusa and Kline, Mihael and Duhovnik, Joze (2010) Challenges in multicultural new product development. In: 8. mednarodni posvet, 2010-04-21, Portoroz.

Fain, Nusa and Kline, Mihael and Duhovnik, Joze (2011) Integrating R&D and marketing in new product development. Strojniški vestnik - Journal of Mechanical Engineering, 57 (7-8). pp. 599-609. ISSN 0039-2480

Fain, Nusa and Kline, Mihael and Mavric, Tanja and Duhovnik, Joze (2008) Creativity of virtual teams in innovation processes : the case of european global product realization. In: R&D management Conference, 2008-06-17, Ottawa.

Fain, Nusa and Kline, Miro (2013) The dynamics of multicultural NPD teams in virtual environments. International Journal of Technology and Design Education. ISSN 0957-7572

Fain, Nusa and Kline, Miro and Vukasinovic, Nikola and Duhovnik, Joze (2010) The impact of management on creativity and knowledge transfer in an academic virtual enterprise. Tehnicki vjesnik-Technical gazette, 17 (3). pp. 347-351. ISSN 1330-3651

Fain, Nusa and Kovacevic, Ahmed and Fairbairn, Jim (2012) Integrate to innovate - reorganizaing for successful new product development. In: Leading innovation through design. UNSPECIFIED.

Fain, Nusa and Kovacevic, Ahmed and Fairbairn, Jim (2012) Technical-commerical interface - a baseline for successful new product development. In: Proceedings of DESIGN 2012, the 12th International Design Conference. UNSPECIFIED.

Fain, Nusa and Mavric, Tanja and Duhovnik, Joze and Schoormans, Jan (2008) Integration mechanisms affecting the R&D-marketing interface in SMEs of growing economies : the case of Slovenia. In: Proceedings of 7th international symposium on tools and methods of competitive engineering - TMCE 2008. UNSPECIFIED.

Fain, Nusa and Moes, Niels and Duhovnik, Joze (2010) The role of the user and the society in new product development. Strojniški vestnik - Journal of Mechanical Engineering, 56 (7-8). pp. 521-530. ISSN 0039-2480

Fain, Nusa and Moes, Niels and van Doorn, Ellemieke and Duhovnik, Joze (2008) (Re)designing the design education in a knowledge-based economy. In: 10th International design conference - DESIGN 2008, 2008-01-01, Cavtat.

Fain, Nusa and Moes, Niels and van Doorn, Ellemieke and Duhovnik, Joze (2008) A novel design education approach for professional global product realization. In: International Conference on Engineering and Product Design Education 2008, 2008-09-04 - 2008-09-05, Barcelona.

Fain, Nusa and Schoormans, Jan and Duhovnik, Joze (2011) The effect of R&D-marketing integration on NPD success - the case of SMEs in the growing economy of Slovenia. International Journal of Technology Management, 56 (1). pp. 92-107. ISSN 0267-5730

Fain, Nusa and Vukasinovic, Nikola and Zavbi, Roman (2009) Educating future product developers in collaborative product development : lessons learned from the european global product realization (EGPR) international course. In: 2nd international multi-conference on engineering and technological innovation, 2009-07-10, Orlando.

Fain, Nusa and van Doorn, Ellemieke and Moes, Niels and Kline, Mihael and Duhovnik, Joze (2008) Adding the society perspective to triple helix : the case of (European) global product realization. In: Proceedings of 7th international symposium on tools and methods of competitive engineering - TMCE 2008. UNSPECIFIED.

Ferri, Paul and Deakins, David and Whittam, Geoff (2009) The measurement of social capital in the entrepreneurial context. Journal of Enterprising Communities: People and Places in the Global Economy, 3 (2). pp. 138-151.

Fierro, J. and Wilson, A.M. (2011) Qualitative data analysis software : Will it ever become mainstream? Evidence from Spain. International Journal of Market Research, 53 (1). ISSN 0025-3618

Finch, J.H. (2007) Economic sociology as a strange other to both sociology and economics. History of the Human Sciences, 20 (2). pp. 123-140. ISSN 09526951

Finch, J.H. (2002) The role of grounded theory in developing economic theory. Journal of Economic Methodology, 9 (2). pp. 213-234. ISSN 1350178X

Finch, J.H. and Dinnie, N. (2001) Capturing Knightian advantages of large business organisations through group decision-making processes. International Journal of the Economics of Business, 8 (3). pp. 379-404. ISSN 13571516

Finch, J.H. and Geiger, Susi (2010) Positioning and relating: Market boundaries and the slippery identity of the marketing object. Marketing Theory, 10 (3). pp. 237-251. ISSN 1470-5931

Finch, J.H. and Macmillan, F. and Simpson, G. (2002) On the diffusion of probabilistic investment appraisal and decision-making procedures in the UK's upstream oil and gas industry. Research Policy, 31 (6). pp. 969-988. ISSN 0048-7333

Finch, J.H. and McMaster, R. (2002) On categorical variables and non-parametric statistical inference in the pursuit of causal explanations. Cambridge Journal of Economics, 26 (6). pp. 753-772. ISSN 0309166X

Finch, J.H. and Orillard, M. (2005) Complexity and the economy: implications for economic policy. Edward Elgar, Gloucestershire. ISBN 184376668X

Finch, J.H. and Orillard, M. (2005) Introduction: the scope of complexity and its implications for economic policy. In: Complexity and the Economy: Implications for Economic Policy. Edward Elgar, Gloucestershire, pp. 1-14. ISBN 184376668X

Finch, J.H. and Wagner, B.A. and Hynes, N. (2010) Trust and forms of capital in business-to-business activities and relationships. Industrial Marketing Management, 39 (6). pp. 1019-1027. ISSN 0019-8501

Finch, John H. (2002) Transferring exploration and production activities within the UK's upstream oil and gas industry: a capabilities perspective. Journal of Evolutionary Economics, 12 (1-2). pp. 55-81. ISSN 0936-9937

Finch, John H. and Acha, Virginia L. (2008) Making and exchanging a second-hand oil field, considered in an industrial marketing setting. Marketing Theory, 8 (1). pp. 45-66. ISSN 1470-5931

Finch, John and Geiger, Susi (2011) Constructing and contesting markets through the market object. Industrial Marketing Management, 40 (6). pp. 899-906.

Finch, John and Geiger, Susi (2010) Markets are trading zones: on the material, cultural and interpretive dimensions of market encounters. In: Reconnecting Markets to Marketing. Oxford University Press, Oxford, pp. 117-137. ISBN 978-0-19-957806-1

Finch, John and Wagner, Beverly A and Hynes, Niki (2012) Resources prospectively : how actors mobilize resources in business settings. Journal of Business Research, 65 (2). 164–174. ISSN 0148-2963

Foxhall, G. and Laing, S.A. and Lewis, B. and Hogg, G.M. (2002) Predicting a diverse future: Directions and issues in the marketing of services. European Journal of Marketing, 36 (4). pp. 479-494. ISSN 0309-0566

Frimpong, J. and Wilson, A.M. (2004) A reconceptualisation of the satisfaction-service performance thesis. Journal of Services Marketing, 18 (6). pp. 471-481. ISSN 0887-6045

Fynes, Brian and De Burca, Sean and Marshall, D. and Ennis, Sean (2004) A contingency model of supply chain relationship quality and performance. In: 13th annual international purchasing and supply education and research association conference, 2004-04-04 - 2004-04-07, Catania, Italy. (Unpublished)

Gabbott, M. and Hogg, G. (2001) Non-Verbal communication in service encounters: a conceptual framework. Journal of Marketing Management, 17 (1). pp. 5-26. ISSN 0267-257X

Geiger, S. and Finch, J.H. (2009) Industrial sales people as market actors. Industrial Marketing Management, 38 (6). pp. 608-617. ISSN 0019-8501

Geiger, Susi and Finch, J.H. (2010) Networks of mind and networks of organizations : the map metaphor in business network research. Industrial Marketing Management, 39 (3). pp. 381-389. ISSN 0019-8501

Geiger, Susi and Finch, John (2011) Buyer-seller interactions in mature industrial markets. Journal of Personal Selling and Sales Management, 31 (3). pp. 255-268. ISSN 0885-3134

Giannakis, Damian and Harker, Michael (2011) Aligning relationship marketing with HRM strategy. In: 18th International Conference on Recent Advances in Retailing and Services Science, 2011-07-15 - 2011-07-18, San Diego.

Gill, J. and Ibrahim, E.E.B. (2004) Positioning strategy in international tourism market: an examination of tourists' perceptions and satisfaction towards Barbados as international destination. In: Academy of Marketing Science Conference (AMS), 2004-05-26 - 2004-05-29, Vancouver.

Gill, J. and Ibrahim, E.E.B. (2005) A positioning strategy for a tourist destination, based on analysis of customer's perceptions and satisfactions. Marketing Intelligence and Planning, 23 (2). pp. 172-188. ISSN 02634503

Gillespie, Cailein H. and Morrison, Alison J. (2001) Commercial hospitality consumption as a live marketing communication system. International Journal of Contemporary Hospitality Management, 13 (4). pp. 183-188. ISSN 0959-6119

Glynn, William J. and De Burca, Sean and Brannick, Teresa and Fynes, Brian and Ennis, Sean (2003) Listening practices and performance in service organisations. International Journal of Service Industry Management, 14 (3). pp. 333-444. ISSN 0956-4233

Goffin, Keith and Lemke, Fred (2004) Uncovering your customer’s hidden needs. European Business Forum (18). pp. 45-47.

Goffin, Keith and Lemke, Fred and Koners, Ursula (2010) Hidden needs analysis : designing breakthrough products. Palgrave Macmillan. ISBN 978-0230219762

Goffin, Keith and Lemke, Fred and Szwejczewski, Marek (2006) An exploratory study of ‘close’ supplier-manufacturer relationships. Journal of Operations Management, 24 (2). pp. 189-209. ISSN 0272-6963

Goffin, Keith and Szwejczewski, Marek and Lemke, Fred and Pfeiffer, Rolf (2001) What does ‘partnership’ mean? : a study of supplier management in german manufacturing companies. In: 12th Annual Meeting of the Production and Operations Management Society, 2001-03-30 - 2001-04-02, Orlando.

Gong, Taeshik and Yi, Youjae and Choi, Jin Nam (2012) The outcomes of internal service recovery effort. In: AMA SERVSIG International Research Conference 2012, 2012-06-07, Helsinki.

Gonzales, A. and Paliwoda, S.J. (2006) Segmenting the older consumer for online travel. Marketing Review, 6. pp. 331-348. ISSN 1469-347X

Goodman, Gary and Lemke, Fred (2011) Explaining the relationship experience of the voting consumer : the next marketing weapon. In: The 69th MPSA Annual National Conference – Midwest Political Science Association, 2011-03-31 - 2011-04-03, Chicago.

Gotsi, D. and Wilson, Alan (2001) Corporate reputation management: Living the brand. Management Decision, 39 (2). pp. 99-104. ISSN 0025-1747

Gounaris, Spiros (2008) Antecedents of internal marketing practice: some preliminary empirical evidence. International Journal of Service Industry Management, 19 (3). pp. 400-434. ISSN 0956-4233

Gounaris, Spiros (2006) Internal-market orientation and its measurement. Journal of Business Research, 59 (4). pp. 432-448. ISSN 0148-2963

Gounaris, Spiros (2005) Measuring service quality in B2B services : an evaluation of the SERVQUAL scale vis-à-vis the INDSERV scale. Journal of Services Marketing, 19 (6). pp. 421-435. ISSN 0887-6045

Gounaris, Spiros (2005) Trust and commitment influences on customer retention : insights from business-to-business services. Journal of Business Research, 58 (2). pp. 126-140. ISSN 0148-2963

Gounaris, Spiros (2005) An alternative measure for assessing perceived quality of software house services. Service Industries Journal, 25 (6). pp. 803-823. ISSN 0264-2069

Gounaris, Spiros (2008) The notion of internal market orientation and employee job satisfaction: some preliminary evidence. Journal of Services Marketing, 22 (1). pp. 68-90. ISSN 0887-6045

Gounaris, Spiros and Avlonitis, George and Kouremenos, Athanasios and Papavasiliou, Nikolaos (2002) Market share and customer satisfaction : what is the missing link? Journal of Euromarketing, 10 (4). pp. 61-82. ISSN 1049-6483

Gounaris, Spiros and Avlonitis, George and Papastathopoulou, Paulina (2004) Managing the firms’ behaviour through market orientation development. European Journal of Marketing, 38 (11/12). pp. 1481-1508. ISSN 0309-0566

Gounaris, Spiros and Avlonitis, George and Papastathopoulou, Paulina (2006) Uncovering the keys to successful service elimination : project ServDrop. Journal of Services Marketing, 20 (1). pp. 24-36. ISSN 0887-6045

Gounaris, Spiros and Chatzipanagioti, Kalliopi (2007) Measuring the effectiveness of marketing information systems: an empirically validated instrument. Marketing Intelligence and Planning, 25 (6). pp. 612-631. ISSN 0263-4503

Gounaris, Spiros and Dimitriadis, Sergios (2003) Assessing service quality on the WEB : evidence from B2C portals. Journal of Services Marketing, 17 (5). pp. 529-548. ISSN 0887-6045

Gounaris, Spiros and Dimitriadis, Sergios and Stathakopoulos, Vlasis (2005) Antecedents of perceived quality in the context of internet retail stores. Journal of Marketing Management, 21 (7/8). pp. 669-700. ISSN 0267-257X

Gounaris, Spiros and Dimitriadis, Sergios and Stathakopoulos, Vlasis (2010) An examination of the effects of service quality and satisfaction on customers’ behavioral intentions in e-shopping. Journal of Services Marketing, 24 (2/3). pp. 142-156. ISSN 0887-6045

Gounaris, Spiros and Koritos, Christos (2012) Adoption of technologically-based innovations : the neglected role of bounded rationality. Journal of Product Innovation Management, 29 (5). pp. 821-838. ISSN 0737-6782

Gounaris, Spiros and Koritos, Christos (2008) Investigating the drivers of Internet banking adoption decision: a comparison of three alternative frameworks. International Journal of Bank Marketing, 26 (5). pp. 282-304. ISSN 0265-2323

Gounaris, Spiros and Koritos, Christos (2008) Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption. Journal of Financial Services Marketing, 13 (1). pp. 39-51. ISSN 1363-0539

Gounaris, Spiros and Koritos, Christos and Vassilikopoulou, Katerina (2010) Person–place congruency in the Internet Banking context. Journal of Business Research, 63 (9-10). pp. 943-949. ISSN 0148-2963

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2003) Assessing the importance of the development activities for successful new services : does innovativeness matter? International Journal of Bank Marketing, 21 (5). pp. 266-279. ISSN 0265-2323

Gounaris, Spiros and Stathakopoulos, Vlasis (2004) Antecedents and consequences of brand loyalty : an empirical study. Journal of Brand Management, 11 (4). pp. 283-306. ISSN 1350-231X

Gounaris, Spiros and Stathakopoulos, Vlasis and Athanasopoulos, Andreas (2003) Antecedents to perceived service quality : an exploratory study in the banking sector. International Journal of Bank Marketing, 21 (4). pp. 168-190. ISSN 0265-2323

Gounaris, Spiros and Tzempelikos, Nektarios and Chatzipanagioti, Kalliopi (2007) The relationships of customer-perceived value, satisfaction, loyalty and behavioral intentions. Journal of Relationship Marketing, 6 (1). pp. 63-87. ISSN 1533-2667

Gounaris, Spiros and Vassilikopoulou, Katerina and Chatzipanagiotou, Kalliopi C. (2010) Internal-market orientation : a misconceived aspect of marketing theory. European Journal of Marketing, 44 (11/12). pp. 1667-1699. ISSN 0309-0566

Gounaris, Spiros and Venetis, Karin (2002) Trust in industrial service relationships : behavioral consequences, antecedents and the moderating effect of the duration of the relationship. Journal of Services Marketing, 16 (7). pp. 636-655. ISSN 0887-6045

Grant, I. (2006) Creative approaches to new media research. Young Consumers: Insights and Ideas for Responsble Marketers, 7 (2). pp. 51-56. ISSN 1747-3616

Grant, I. (2007) Online privacy - an issue for children. In: Children, media and consumption: on the front edge. Yearbooks . Nordicom, Göteborgs universitet, Göteborg, Sweden, pp. 63-78. ISBN 978-91-89471-51-1

Grant, I. and Crosier, Keith (2008) Marketing in the era of accountability. [Review]

Grant, I. and McLeod, C. (2007) Advertising agency planning - conceptualising network relationships. Journal of Marketing Management, 23 (5/6). pp. 425-442. ISSN 0267-257X

Grant, I. and O'Donohoe, S. (2007) Brand in hand? a contextualised account of adolescents' mobile phone consupmtion. Advances in Consumer Research, 34. pp. 280-285. ISSN 0098-9258

Grant, I. and Woisetschläger, David and Evanschitzky, H. and Jockisch, M. (2008) New customer promotions and their impact on existing customers. In: Academy of Marketing Sciences Annual Conference 2008, 2008-05-28 - 2008-05-31, Vancouver, Canada. (Unpublished)

Grant, Ian C. (2004) Communicating with young people through the eyes of practitioners. Journal of Marketing Management, 20 (5-6). pp. 591-606. ISSN 0267-257X

Grant, Ian C. (2005) Young people's relationships with online marketing practices: an intrusion too far? Journal of Marketing Management, 21 (5). pp. 607-623. ISSN 0267-257X

Grant, Ian C. and Hassan, Louise M. and Hastings, Gerard B. and Mackintosh, Anne Marie and Eadie, Douglas and , Cancer Research UK (Funder) (2007) The influence of branding on adolescent smoking behaviour: exploring the mediating role of image and attitudes. International Journal of Nonprofit and Voluntary Sector Marketing, 13 (3). pp. 1-11. ISSN 1465- 4520

Grant, Ian C. and Waite, Kathryn (2003) Following the yellow brick road - young adults' experiences of the information super-highway. Qualitative Market Research: An International Journal, 6 (1). pp. 48-57. ISSN 1352-2752

Grant, I. and O'Donohoe, S. (2007) Why young consumers are not open to mobile marketing communications. International Journal of Advertising, 26 (2). pp. 223-246. ISSN 0265-0487

Grant, Ian and McLeod, Charlotte and Shaw, E. (2011) Conflict and advertising planning : consequences of networking for advertising planning. European Journal of Marketing, 46 (1-2). 73 - 91. ISSN 0309-0566

Groth, M. and Hennig-Thurau, Thorsten and Walsh, Gianfranco (2009) Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52 (5). pp. 958-974. ISSN 0001-4273

Grougiou, V. and Wilson, A.M. (2004) Call centres: the attitudes of the grey market. Journal of Customer Behaviour, 3 (2). pp. 147-164. ISSN 1475-3928

Grougiou, V. and Wilson, A.M. (2003) Financial service call centres: problems encountered by the grey market. Journal of Financial Services Marketing, 7 (4). pp. 360-368. ISSN 1363-0539

Grout, I. and Kajzer, I. (2005) Free falling into a new design experience. International Journal of Sustainability in Higher Education. ISSN 1467-6370

Grout, Ian and Kajzer, Ingrid (2003) Breaking free from the unsustainable now. Designjournalen, 10 (1). pp. 36-45. ISSN 1400-8963

Hamill, J. and Stevenson, Alan (2008) Book review: Get to the top on google. International Journal of Market Research, 50 (6). pp. 843-844. ISSN 0025-3618

Hamill, J. (2001) Building sustained customer advantage. In: 7th Annual International Conference of the Banking Institute of Higher Education, 1900-01-01.

Hamilton, K.L. (2009) Consumer kids: how big business is grooming our children for profit. International Journal of Market Research, 51 (5). pp. 709-710. ISSN 0025-3618

Hamilton, K.L. (2007) Making sense of consumer disadvantage. In: Critical Marketing: Defining the Field. Elsevier, pp. 178-192. ISBN 978-0-7506-8066-0

Hamilton, K.L. and Catterall, M. (2006) Consuming love in poor families: Children's influence on consumption decisions. Journal of Marketing Management, 22 (9-10). pp. 1031-1052. ISSN 0267-257X

Hamilton, K.L. and Catterall, M. (2008) I can do it! consumer coping and poverty. Advances in Consumer Research, 35. pp. 551-556. ISSN 0098-9258

Hamilton, K.L. and Catterall, Miriam and Maclaren, Pauline and Stevens, Lorna (2008) Materialist feminism: reinstating a wider social critique in research on gender and consumer behavior gender. In: 9th ACR Conference on Gender, Marketing, and Consumer Behavior, 2008-06-16 - 2008-06-19, Boston.

Hamilton, K.L. and Downey, H. and Catterall, M. (2006) A sheep in wolf's clothing: exploring researcher vulnerability. Advances in Consumer Research, 33. pp. 672-677. ISSN 0098-9258

Hamilton, K.L. and Hewer, P.A. (2010) Gender in motion: dancing salsa and masculine identities. In: 10th Conference on Gender, Marketing and Consumer Behaviour, 2010-06-26 - 2010-06-29, Ambleside, UK. (Unpublished)

Hamilton, Kathy and Catterall, Miriam (2006) Transitions into poverty: An exploratory study into how families cope when faced with income reduction and limited consumption opportunities. Marketing Review, 6 (2). pp. 123-136. ISSN 1469-347X

Hamilton, S. and Hewer, P.A. and Brownlie, Douglas (2007) Cultures of community and consumption: an exploratory study of identity transition and social practice. In: Academy of Marketing Annual Conference, 2007-07-01, London. (Unpublished)

Hamilton, K. (2012) Understanding children as consumers. [Review]

Hamilton, K.L. and Catterall, M. (2008) Cooperation and conflict in family decision making. European Advances in Consumer Research, 8.

Hamilton, K.L. and Catterall, M. (2007) Keeping up appearances: low-income consumers' strategies aimed at disguising poverty. In: Asia-Pacific Advances in Consumer Research. Association for Consumer Research, 184 - 189.

Hamilton, K.L. and Catterall, M. (2005) Towards a better understanding of the low income consumer. Advances in Consumer Research, 32 (1). pp. 627-632. ISSN 0098-9258

Hamilton, K.L. and Hassan, L.M. (2010) Self-concept, emotions and consumer coping : smoking across Europe. European Journal of Marketing, 44 (7/8). pp. 1101-1120. ISSN 0309-0566

Hamilton, K.L. and Hewer, P.A. (2010) Tribal mattering spaces : social-networking sites, celebrity affiliations, and tribal innovations. Journal of Marketing Management, 26 (3-4). pp. 271-289. ISSN 0267-257X

Hamilton, Kathy (2009) Consumer decision making in low-income families : the case of conflict avoidance. Journal of Consumer Behaviour, 8 (5). pp. 252-267. ISSN 1472-0817

Hamilton, Kathy (2012) Single mothers in poverty : consumption paradoxes of stigma avoidance. In: Association for Consumer Research Conference, 2012-10-04 - 2012-10-07, Vancouver.

Hamilton, Kathy and Alexander, Matthew (2012) 'Labour of Love' : exploring community regeneration through Adopt A Station. In: BSA Annual Conference, 2011-04-15.

Hamilton, Kathy and Alexander, Matthew (2013) Organic community tourism : a cocreated approach. Annals of Tourism Research, 42. 169–190. ISSN 0160-7383

Hamilton, Kathy and Downey, Hilary (2012) The role of nostalgic consumption in transition to vulnerability. In: European Sociology Association Consumer Network Meeting, 2012-09-05 - 2012-09-08, Berlin.

Hamilton, Kathy and Dunnett, Susan and Downey, Hilary (2012) Researcher identity : exploring the transformatory power of the research experience. Journal of Consumer Behaviour, 11 (4). pp. 275-282. ISSN 1472-0817

Hamilton, Kathy and Wagner, Beverly and Wilson, Juliette and Tonner, Andrea (2012) Food and nostalgia - poetic representations in representing culinary cultures : an exploration of three culinary texts. In: 7th Consumer Culture Theory Conference, 2012-08-16 - 2012-08-19, Oxford. (Unpublished)

Harker, M.J. (2006) Full wallets: the customer perspective on loyalty cards. Journal of Consumer Behaviour. ISSN 1472-0817

Harker, M.J. (2004) Lenses and mirrors : the customer perspective on part-time marketers. Marketing Intelligence and Planning, 22 (6). pp. 663-672. ISSN 0263-4503

Harker, M.J. (2002) Lingua franca. Journal of Customer Behaviour, 1 (2). pp. 195-214. ISSN 1475-3928

Harker, M.J. (2006) Realpolitik: consumer morality and emotions in marketing relationships. Journal of Relationship Marketing. ISSN 1533-2667

Harker, M.J. (2005) Relationship marketing defined? In: Relationship Marketing. Sage, United Kingdom. ISBN 1412908663

Harker, M.J. and Bennan, R. and Ward, J. and Fierro, J. (2007) The teaching and learning of relationship marketing. In: 36th European Marketing Academy Conference, 2007-05-22 - 2007-05-25, Reykjavik.

Harker, M.J. and Thomas, M.J. and Crosier, K. and Brennan, R. (2008) Marketing intelligence and planning: past, present and future. Marketing Intelligence and Planning, 26 (1). pp. 7-10. ISSN 0263-4503

Harker, Michael and Brennan, Ross (2011) The strategy and tactics of cases in marketing education. In: World Marketing Congress 2011, 2011-07-20 - 2011-07-23, Reims.

Harker, Michael and Kotler, Philip and Armstrong, Gary and Merino, Maria and Pintado, Teresa and Juan, Jose and Brennan, Ross (2011) Introducción al marketing 3e. Pearson Espana. ISBN 9788483226766

Harker, Michael and Taheri, Babak (2011) Marketing applications: from Angry Birds to happy marketers. In: Academy of Marketing Conference 2011, 2011-07-05 - 2011-07-07, Liverpool, UK.

Harris, S.G.S. and Dibben, M.R. (2003) Export market development: planning and relationship processes of entrepreneurs in different countries. Journal of International Entrepreneurship, 2 (2). pp. 383-403. ISSN 1570-7385

Hart, S. (2001) Marketing and management interfaces in the enactment of strategic management accounting practices: an exploratory investigation. CIMA, United Kingdom. ISBN 1-85971489-7

Hart, S. (2003) Marketing changes. ITBP, United Kingdom. ISBN 1861526733

Hart, S. and Baker, M.J. (2007) The marketing book 6th edition. Butterworth-Heinemann, Oxford, UK. ISBN 978-0-7506-8566-5

Hart, S. and Hogg, G.M. and Thomson, E. (2002) Does CRM deliver? Journal of Customer Behaviour, 1. pp. 241-268. ISSN 1475-3928

Hart, Susan and Hogg, Gillian M. and Banerjee, M. (2002) An examination of primary stakeholders' opinions in CRM: Convergence and divergence? Journal of Customer Behaviour, 1 (2). pp. 241-268. ISSN 1475-3928

Hart, Susan and Hultink, Erik Jan and Tzokas, Nikolaos (2004) Navigating the new product development process. Industrial Marketing Management, 33 (7). pp. 619-626. ISSN 0019-8501

Hart, Susan and Sittimalakrom, Wuthichai (2004) Market orientation versus quality orientation: sources of superior business performance. Journal of Strategic Marketing, 12 (4). pp. 243-253. ISSN 0965-254X

Hart, Susan and Smith, Andrew and Sparks, Leigh and Tzokas, Niko (2004) Delivering customer loyalty schemes in retailing: exploring the employee dimension. International Journal of Retail and Distribution Management, 32 (4). pp. 190-204. ISSN 0959-0552

Hart, Susan and Smith, Andrew and Sparks, Leigh and Tzokas, Nikolaos (2003) Retail loyalty schemes: results for a consumer diary study. Journal of Retailing and Consumer Services, 10 (2). pp. 109-119. ISSN 0969-6989

Hart, Susan and Soehadi, A.W. and Tagg, S.K. (2001) Measuring market orientation in the Indonesian retail context. Journal of Strategic Marketing, 9 (4). pp. 285-299. ISSN 0965-254X

Hart, S. and Hoe, L. and Hogg, G.M. (2004) Faking it : Counterfeiting and consumer contradictions. European Advances in Consumer Behaviour, 6. pp. 60-67. ISSN 0306-8293

Hassan, L.M. and Shiu, E.M.K. (2007) Gender differences in low risk single-occasion drinking: an application of the theory of planned behaviour. International Journal of Consumer Studies, 31 (4). pp. 317-325. ISSN 1470-6423

Hassan, L.M. and Shiu, E.M.K. and Michaelidou, M. (2010) The influence of nutritional information on choice : the roles of temptations, conflict, and self control. Journal of Consumer Affairs, 44 (3). pp. 499-515. ISSN 0022-0078

Hassan, L.M. and Shiu, E.M.K. and Thrasher, J. and Fong, G. and Hastings, G. (2008) Exploring the effectiveness of cigarette warning labels: findings from the United States and United Kingdom arms of the International Tobacco Control (ITC) Four Country Survey. International Journal of Nonprofit and Voluntary Sector Marketing, 13 (3). pp. 263-274. ISSN 1465- 4520

Hassan, L.M. and Shiu, E.M.K. and Walsh, G. and Hastings, G. (2009) Help for a life without tobacco: a case study on demarketing across two levels. Marketing Intelligence and Planning, 27 (4). pp. 486-502. ISSN 0263-4503

Hassan, L.M. and Walsh, G. and Shiu, E.M.K. and Hastings, G. and Harris, F. (2007) Modeling persuasion in social advertising: a study of responsible thinking in anti-smoking promotion in eight Eastern EU (European Union) member states. Journal of Advertising, 36 (2). ISSN 0091-3367

Hennig-Thurau, Thorsten and Houston, Mark B. and Walsh, G. (2006) The differing role of success drivers across sequential channels: an application to the motion picture industry. Journal of the Academy of Marketing Science, 34 (4). pp. 559-575. ISSN 0092-0703

Hewer, P.A. (2003) Consuming gardens: paradise, nostalgia and postmodernism. In: European Advances of Consumer Research, 2003-09-01.

Hewer, P.A. and Brownlie, D. (2006) Constructing hortiporn: on the aesthetics of stylised exteriors. Advances in Consumer Research, 33. pp. 36-42. ISSN 0098-9258

Hewer, P.A. and Brownlie, D. (2009) Culinary culture, gastrobrands and identity myths: 'Nigella', an iconic brand in the baking. In: Advances in Consumer Research, 2009-10-01, San Francisco.

Hewer, P.A. and Brownlie, Douglas (2007) Exploring consumer culture and theories of practice. In: Fourth Interpretive Consumer Research Workshop, 2007-04-26 - 2007-04-27, MARSEILLE.

Hewer, P.A. and Brownlie, Douglas (2005) Re-enchantment and the kitchen: exploring the visual grammar of culinary cultures. In: Workshop on interpretive consumer research, 2005-05-06 - 2005-05-08, Copenhagan, Denmark.

Hewer, P.A. and Brownlie, Douglas and Treanor, S. (2005) Identity in motion: an exploratory study of conspicuous consumption among car cruisers. In: 34th European Marketing Academy Conference, 2005-05-24 - 2005-05-27, Milan.

Hewer, P.A. and Brownlie, Douglas and Treanor, S. and Ferguson, P. (2007) That petrol emotion: emancipatory scenes and neo-tribal consumption. In: Consumer Culture Theory Conference, 2007-05-26 - 2007-05-27, Toronto. (Unpublished)

Hewer, P.A. and Hamilton, K.L. (2009) On Emotional Economies and the Dance Turn: An Exploratory Analysis of the Possibilities of the Salsa Experience. In: 5th Workshop on Interpretive Consumer Research, 2009-04-02 - 2009-04-03, Milan, Italy.

Hewer, P.A. (2003) Consuming gardens: Representations of paradise, nostalgia and postmodernism. Advances in Consumer Research, 6. pp. 327-331. ISSN 0098-9258

Hewer, P.A. and Brownlie, Douglas (2009) Cultures of unruly bricolage: 'debadging' and the cultural logic of resistance. Advances in Consumer Research, 36. pp. 686-687. ISSN 0098-9258

Hewer, P.A. and Hamilton, K.L. (2010) On emotions and salsa: some thoughts on dancing to rethink consumers. Journal of Consumer Behaviour, 9 (2). pp. 113-125. ISSN 1472-0817

Hewer, Paul and Brownlie, Douglas (2013) Spaces of hope, enlivenment and entanglement : explorations in the spatial logic of celebrity culinary brands. Journal of Consumer Culture, 13 (1). pp. 46-63.

Hewer, Paul and Brownlie, Douglas and Kerrigan, Finola (2013) 'The exploding plastic inevitable' : ‘Branding being’, brand Warhol and the factory years. Scandinavian Journal of Management, 29 (2). pp. 184-193. ISSN 0956-5221

Hewer, Paul and Hamilton, Kathy (2012) Exhibitions and the role of fashion in the sustenance of the Kylie Brand mythology : unpacking the spatial logic of celebrity culture. Marketing Theory, 12 (4). pp. 411-425. ISSN 1470-5931

Heyer, J.S. and Ibeh, K.I.N. (2003) Ethnic networks and foreign market entry: an exploratory study of smaller UK-based Indian firms. In: 29th European International Business Academy Conference, 2003-12-11 - 2003-12-13, Copenhagen, Denmark. (Unpublished)

Heyer, K.S. and Ibeh, K.I.N. and Young, S. (2006) Ethnic ties and ethnic networks and the internationalisation of UK-based Indian small and medium-sized enterprises. International Journal of Entrepreneurship and Innovation, 6 (6). pp. 508-525. ISSN 1465-7503

Hibbert, S.A. and Hogg, G.M. and Quinn, T. (2005) Social entrepreneurship: Understanding consumer motives for buying the Big Issue. Journal of Consumer Behaviour, 4 (3). pp. 159-173. ISSN 1472-0817

Hibbert, Sally and Tagg, Stephen (2001) Shopping motivation: Investigating the shopping process and outcomes of the retail experience at a craft fair. Journal of Marketing Management, 17 (3-4). pp. 341-366. ISSN 0267-257X

Hibbert, Sally A. and Home, Suzanne and Tagg, Stephen K. (2005) Charity retailers in competition for merchandise: Examining how consumers dispose of used goods. Journal of Business Research, 58 (6). pp. 819-828. ISSN 0148-2963

Hillier, D.J. (2010) Discussion of block buying and choice of issue method in UK seasoned equity offers. Journal of Business Finance and Accounting, 37 (3). pp. 449-455. ISSN 0306-686X

Hogg, G. and Shaw, D. and Hassan, L.M. and Shiu, E.M.K. and Wilson, E.M. (2004) Fashion victim: the impact of sweatshop concerns on clothing choice. In: Proceedings of the 33rd EMAC Conference: Worldwide Marketing? University of Murcia, Murcia, Spain. ISBN 8483714647

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) Healthcare and the information revolution: Re-configuring the healthcare service encounter. Health Service Management Research, 17. pp. 188-199. ISSN 0951-4848

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) The professional service encounter in the age of the Internet: an exploratory study. Journal of Services Marketing, 17 (5). pp. 476-494. ISSN 0887-6045

Hogg, Gillian M. and Laing, Angus (2002) Political exhortation, patient expectation and professional execution: Perspectives on the consumerisation of healthcare. British Journal of Management, 13 (2). pp. 173-188. ISSN 1045-3172

Hogg, Gillian M. and Laing, Angus and Newholm, Terry (2005) Crisis of confidence: Re-narrating the consumer-professional discourse. Advances in Consumer Research, 32 (1). pp. 514-521. ISSN 0098-9258

Hogg, Gillian M. and Laing, Angus and Newholm, Terry (2004) Talking together: consumer communities in healthcare. Advances in Consumer Research, 31. pp. 67-73. ISSN 0098-9258

Hood, D. and Henderson, K. (2005) Branding in the United Kingdom public library service. New Library World, 106 (1/2). ISSN 0307-4803

Horne, S. and Hewer, P.A. and Kerr, K. (2003) The way we live: understanding the acquisition of living skills to facilitate the consumer empowerment of young people in the 21st century. International Journal of Consumer Studies, 23 (3). pp. 226-227. ISSN 1470-6423

Horne, S. and Hewer, P.A. and Kerr, K. (2003) Determining customer needs for living skills and the impact of these needs on services design. In: Academy of Marketing Conference, 1900-01-01.

Howcroft, B. and Hewer, P.A. and Hamilton, R. (2002) Consumer attitude and the usage and adoption of home-based banking in the United Kingdom. International Journal of Bank Marketing, 20 (3). pp. 111-121. ISSN 0265-2323

Howcroft, B. and Hewer, P.A. and Hamilton, R. (2004) A study of banker-customer interactions and behavioural loyalty in retail banking. In: Liechtensteinisches Finanzdienstleistungs-Symposium, 2004-04-05, Liechtenstein. (Unpublished)

Howcroft, B. and Hewerb, Paul and Durkin, M. (2003) Banker-customer interactions in financial services. Journal of Marketing Management, 19 (9-10). pp. 1001-1020. ISSN 0267-257X

Howcroft, Barry and Hewer, Paul and Hamilton, Robert (2003) Consumer decision-making styles and the purchase of financial services. Services Industries Journal, 23 (3). pp. 63-81. ISSN 0264-2069

Hultman, C. and Shaw, E. (2003) The interface between transactional and relational orientation in small service firm's marketing behaviour. Journal of Marketing: Theory and Practice, 11 (1). ISSN 1069-6679

Huq, M.M. and Toyama, M. (2005) An analysis of factors influencing the development of new products in the Thai food industry. International Journal of Technology Management and Sustainable Development, 5 (2). pp. 159-173. ISSN 1474-2748

Hynes, N. (2009) Corporate culture, strategic orientation, and business performance: new approaches to modeling complex relationships. Technological Forecasting and Social Change, 76 (5). pp. 644-651. ISSN 0040-1625

Hynes, N. (2007) Why colour matters: the importance of colour in corporate visual identity. In: 36th European Marketing Academy Conference, 2007-05-22 - 2007-05-25, Reykjavik.

Hynes, N. (2008) Why colour matters: the importance of colour in corporate visual identity. Journal of Brand Management. ISSN 1350-231X

Hynes, N. and Mollenkopf, D. (2006) Strategic orientation and performance in dedicated biotechnology firms. International Journal of Technology Marketing, 1 (3). pp. 243-264. ISSN 1741-878X

Hynes, N. and Mollenkopf, D.A. (2007) Partners with the right attitude: why strategic orientation matters in firm to firm relationships. In: International Marketing and Purchasing Group Conference, 2007-01-01, Manchester, United Kingdom. (Unpublished)

Hynes, N. and Mollenkopf, Diane A. (2008) Capturing strategic alliance outcomes: an analysis of motives, objectives and outcomes. International Journal of Technology Management, 43 (1/2/3). pp. 194-211. ISSN 0267-5730

Hynes, N. and Wilson, J. (2008) Co-evolution in supply chains. In: 1st European B2B Marketing Workshop, 2008-06-20 - 2008-06-21, Lausanne, Switzerland. (Unpublished)

Hynes, N. and Wilson, J. (2009) Separating the birds from the bees: The coevolution of network dynamics. In: 25th Industrial Marketing and Purchasing Group Conference, 2009-09-03 - 2009-09-05, Marseille, France. (Unpublished)

Hynes, Niki and Gurau, Calin and Chan, Henry (2006) Consumer trust and its effect on sustainable e-commerce development in China. World Review of Entrepreneurship, Management and Sustainable Development, 2 (1-2). pp. 23-35. ISSN 1746-0573

Hynes, N. and Lo, S. (2006) Innovativeness and consumer involvement in the Chinese market. Singapore Management Review, 28 (2). pp. 31-46. ISSN 0129-5977

Hynes, Niki and Wilson, Juliette (2012) Co-evolutionary dynamics in strategic alliances : the influence of the industry lifecycle. Technological Forecasting and Social Change, 79 (6). pp. 1169-1175. ISSN 0040-1625

Hynes, Niki and Wilson, Juliette (2012) Survival of the fittest or survival of the group? Co-evolutionary dynamics in strategic alliances. In: Management dynamics in strategic alliances. Research in Strategic Alliances . Information Age Publishing, Charlotte, NC.. ISBN 9781617357558

Ibeh, K.I.N. (2001) Exploring international entrepreneurial orientation among UK agribusiness firms: a research agenda. In: 4th McGill Conference on International Entrepreneurship, 2001-01-01. (Unpublished)

Ibeh, K.I.N. (2002) Export entrepreneurship among environmentally challenged African firms. In: Dynamics of Marketing in African Nations. Greenwood, pp. 285-304. ISBN 156720399X

Ibeh, K.I.N. (2001) Export performance research in the UK: review and theoretical framework. In: Academy of International Business UK Chapter Annual Conference, 2001-01-01. (Unpublished)

Ibeh, K.I.N. (2003) Factors stimulating initial export activity: some empirical evidence. In: 4th International Conference of the International Academy of African Business and Development, 2003-04-09 - 2003-04-12, London.

Ibeh, K.I.N. (2005) Firm-level internationalisation in sub-Sahara: review and implications. In: Academy of International Business UK Chapter Annual Conference, 2005-04-08 - 2005-04-09, Bath, United Kingdom. (Unpublished)

Ibeh, K.I.N. (2008) Foreign direct investment motivations of nascent transnational corporations from Africa. In: 11th Annual McGill International Entrepreneurship Conference, 2008-12-05 - 2008-12-08, University of Otago, Dunedin, New Zealand.

Ibeh, K.I.N. (2004) Furthering export participation in less performing developing countries: the effects of entrepreneurial orientation and managerial capacity factors. International Journal of Social Economics, 31 (1). pp. 94-110. ISSN 03068293

Ibeh, K.I.N. (2005) Internationalisation among smaller sub-Saharan African forms: summary evidence and implications. In: 6th International Conference of the International Academy of African Business and Development, 2005-04-06 - 2005-04-09, Dar es Salaam.

Ibeh, K.I.N. (2000) Internationalisation and the smaller firm. In: Enterprise and Small Business: Principles, Practice and Policy. Financial Times and Prentice Hall.

Ibeh, K.I.N. (2002) On the internal correlates of nigerian firms' export behaviour: empirical evidence and implications. In: 3rd International Conference of the International Academy of African Business and Development, 2002-04-03 - 2002-04-06, Port Elizabeth. (Unpublished)

Ibeh, K.I.N. (2003) On the internal drivers of export performance among Nigerian firms: Empirical findings and implications. Management Decision, 41 (3). pp. 217-225. ISSN 00251747

Ibeh, K.I.N. (2001) On the resource-based, intergrative view of small firm internationalisation: an exploratory study of Nigerian firms. In: To be assertained. To be assertained, pp. 72-87.

Ibeh, K.I.N. (2003) SME internationalisation policies in the sub-Saharan Africa: lessons from the OECD countries. In: Dimensions of African Business and Development. Sheffield Hallam University Press, pp. 167-181. ISBN 0863399738

Ibeh, K.I.N. (2003) Toward a contingency framework of export entrepreneurship: Conceptualisations and empirical evidence. Small Business Economics, 20 (1). pp. 49-68. ISSN 0921898X

Ibeh, K.I.N. (2002) Toward greater firm-level international entrepreneurship within the UK agribusiness sector: strategic options and resource. In: 3rd McGill International Entrepreneurship Conference, 2002-09-02, Montreal.

Ibeh, K.I.N. (2004) What do we know about international entrepreneurship in sub-Saharan Africa? In: 7th McGill International Conference on International Entrepreneurship, 2004-09-17 - 2004-09-20, Montreal, Canada. (Unpublished)

Ibeh, K.I.N. and Borchert, O. (2008) A quintessential 'born global'? case evidence from a rapidly internationalising Canadian small firm. In: Handbook of Ethnic Minority Entrepreneurship. Edward Elgar.

Ibeh, K.I.N. and Dimitratos, P. and Johnson, Jeffrey E. and Slow, Jonathan (2009) Core rigidities of micromultinationals: the Scottish experience. In: Internationalization, entrepreneurship and the smaller firm: Evidence from around the world. Edward Elgar, Cheltenham, United Kingdom, pp. 139-149. ISBN 9781847208309

Ibeh, K.I.N. and Lin, H.C. and Young, S. (2002) The international market development of Taiwanese IT and electronic firms in the UK: emerging trends and theoretical insights. In: 28th European International Business Academy Conference, 2002-12-08 - 2002-12-10, Athens, Greece. (Unpublished)

Ibeh, K.I.N. and Madicjie, N. (2002) International marketing for the African incorporated: normalising the absurdities. In: Dynamics of Marketing in African Nations. Greenwood, pp. 191-204. ISBN 156720399X

Ibeh, K.I.N. and Sakalaskaus, D. (2002) Internet usage and marketing relationships in the real estate sector: a study of recent property buyers in Canada and the UK. In: 29th Academy of International Business UK Chapter Annual Conference, 2002-04-12 - 2002-04-13, Preston.

Ibeh, K.I.N. and Sakalaskaus, D. (2003) Internet usage and marketing relationships in the real estate sector: a study of recent property buyers in Canada and the UK. In: Internationalization: Firm Strategies and Management. Academy of International Business Series . Macmillan, United States, pp. 262-273. ISBN 1-4039-0671-8

Ibeh, K.I.N. and Vissak, T. and Paliwoda, S.J. (2008) Internationalising from the European periphery: triggers, processes, and trajectories. Journal of Euromarketing, 17 (1). pp. 35-48. ISSN 1049-6483

Ibeh, K.I.N. and Wheeler, C.N. (2002) Export behaviour in the UK - a review. In: International Business: Adjusting to New Challenges and Opportunities. Palgrave, pp. 147-165. ISBN 033398410

Ibeh, K.I.N. and Wheeler, C.N. (2005) A resource-centred interpretation of export performance. International Entrepreneurship and Management Journal, 1 (4). pp. 539-556. ISSN 1554-7191

Ibeh, K.I.N. and Woisetschläger, David (2009) Marketing mix efforts and brand equity. In: AMA Winter Educators Conference 2009: Marketing Theory and Applications. AMA Educators Proceedings, 20 . Curran Associates, Inc., New York, United States of America. ISBN 9781615671434

Ibeh, K.I.N. and Young, S. (2001) Exporting as an entrepreneurial act - an empirical study of Nigerian firms. European Journal of Marketing, 35 (5). pp. 566-586. ISSN 0309-0566

Ibeh, Kevin and Carter, Sara (2008) Editorial: perspectives on women, globalisation and global management. Journal of Business Ethics, 83 (1). pp. 1-3. ISSN 0167-4544

Ibeh, Kevin I.N. and Luo, Yin and Dinnie, Keith J. (2005) E-branding strategies of internet companies: Some preliminary insights from the UK. Journal of Brand Management, 12 (5). pp. 355-373. ISSN 1350-231X

Ibeh, K.I.N. (2005) Toward a greater level of international entrepreneurship among agribusiness firms: Resource levers and strategic options. Management International Review, 45 (3). pp. 59-81. ISSN 0025-181

Ibeh, K.I.N. and Brock, J.U. (2004) Conducting survey research among organisational populations in developing countries: can the drop and collect technique make a difference? International Journal of Market Research, 46 (3). pp. 375-373.

Ibeh, K.I.N. and Brock, J.U. and Zhou, J. (2001) Drop and pick survey among industrial populations: conceptualisations and empirical evidence. In: British Academy Management Conference, 2001-09-05 - 2001-09-07, Cardiff.

Ibeh, K.I.N. and Brock, J.U. and Zhou, J. (2004) The drop and collect survey among industrial populations: Theory and empirical evidence. Industrial Marketing Management, 33 (2). pp. 155-165. ISSN 00198500

Ibeh, K.I.N. and Carter, S. and Hamill, J. (2007) Developing female talent for global management : a study of the world's top-rated business schools. In: 33rd Annual Conference of the European International Business Academy, 2007-12-13 - 2007-12-15, Catania.

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Paliwoda, Stanley and Andrews, Tim and Chen, Junsong (2012) Marketing management in Asia. Routledge Studies in International Business and the World Economy (1st.). Routledge, Taylor & Francis Group, New York. ISBN 978-0-415-52317-2 (In Press)

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Paliwoda, Stanley and Stewart, Malcolm (2011) Advertising agency’s B2B relationship with MNC’s across the UK, France and Germany : with particular reference to internet promotional standardisation strategy. In: IMP Conference 2011, 2011-04-11.

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Walsh, Gianfranco and Schubert, P. and Jones, C. (2010) Enterprise system investments for competitive advantage : an empirical study of Swiss SMEs. European Management Review, 7 (3). pp. 180-189. ISSN 1740-4754

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