Items where department is "Strathclyde Business School > Marketing"

A

Alexander, Matthew and Hamilton, Kathy (2012) Labour of love : reforging community ownership and identity. In: Association of Consumer Research, 2012-10-04 - 2012-10-06, Vancouver.

Alexander, Matthew and Maclaren, Andrew and O'Gorman, Kevin D and Taheri, Babak (2012) “He just didn’t seem to understand the banter” : bullying or simply establishing social cohesion? Tourism Management, 33 (5). pp. 1245-1255. ISSN 0261-5177

Alexander, Matthew and Maclaren, Andrew and O'Gorman, Kevin D and White, Christopher (2012) Priority queues : where social justice and equity collide. Tourism Management, 33 (4). pp. 875-884. ISSN 0261-5177

Alexander, Matthew (2012) Cocreation: exploring the indirect effects in low-contact settings. In: AMA: Servsig, 2012-06-06 - 2012-06-09, Helsinki.

Armstrong, Gary and Kotler, Philip and Harker, Michael and Brennan, Ross (2012) Marketing: an Introduction. Pearson Prentice-Hall, London, London. (In Press)

Alexander, Matthew (2012) ScotRail and Adopt A Station: the indirect benefits of community involvement in public transport spaces. Scottish Transport Review, 54 (April). pp. 18-20. ISSN 1462-8708

Alvarez-Gonzalez, Eva and Alfadhel, Munerah and Mane, Parag and Ford, Steven J. and Moore, Barry D. and van der Walle, Christopher F. (2012) Bioprocessing of bacteriophages via rapid drying onto microcrystals. Biotechnology Progress, 28 (2). pp. 540-548. ISSN 8756-7938

Alexander, Matthew (2012) Value Co-Creation: Exploring the Effects of Collaborating with a Proactive Generation of Customers. PhD thesis, University Of Strathclyde.

Alexander, Matthew and Jaakkola, Elina (2011) Exploring value co-creation within networks : actor-to-actor service provision within a public transport service system. In: Industrial Marketing and Purchasing Conference, 2011-08-31 - 2011-09-03, Glasgow.

Araujo, L. and Finch, J.H. and Kjellberg, H. (2010) Reconnecting Marketing to Markets. Oxford University Press, United Kingdom. ISBN 978-0-19-957806-1

Alexander, Matthew (2010) Solution selling and value co-creation : different forms and contexts. In: Frontiers in Service Service and Solution Innovation Pre-Conference, 2010-06-10, Karlstad.

Alexander, Matthew and Yellowlees, John (2010) Co-creating community solutions with customers : the case of First ScotRail. In: Academy of Marketing Science, 2010-05-26 - 2010-05-29, Portland, OR.

Alexander, Matthew and Chen, Chein Chuan and Maclaren, Andrew C. and O'Gorman, Kevin D. (2010) Love motels : oriental phenomenon or emergent sector? International Journal of Contemporary Hospitality Management, 22 (2). pp. 194-208. ISSN 0959-6119

Alexander, Matthew and O'Gorman, Kevin D. and Woods, Katie (2010) Nutritional labelling in restaurants : whose responsibility is it anyway? International Journal of Contemporary Hospitality Management, 22 (4). pp. 572-579. ISSN 0959-6119

Andrews, T.G. and Banomyong, R. and Paliwoda, S.P. (2009) Brand internalization: towards a qualitative diagnosis. In: Asia-Pacific Marketing Conference, 2009-12-01. (Unpublished)

Anderson, E.M. and Mandeville, R.P. and Hutchinson, S.J. and Cameron, S.O. and Mills, P.R. and Fox, R. and Ahmed, S. and Taylor, A. and Spence, E. and Goldberg, D.J. and , Schering Plough (Funder) (2009) Evaluation of a general practice based Hepatitis C virus screening intervention. Scottish Medical Journal, 54 (3). pp. 3-7. ISSN 0036-9330

Alexander, Matthew (2009) Service-dominant logic, loyalty and performance. In: European Institute for Advanced Studies in Management (EIASM), 2009 Naples Forum on Service, 2009-06-16 - 2009-06-19, Capri, Italy. (Unpublished)

Alexander, Matthew and Lynch, P.A. and Murray, Rowena (2009) Reassessing the core of hospitality management education: the continuing importance of training restaurants. Journal of Hospitality, Leisure, Sport and Tourism Education, 8 (1). pp. 55-69. ISSN 1473-8376

Armstrong, G. and Kotler, P. and Harker, M.J. and Brennan, R. (2009) Marketing: An Introduction. Pearson Prentice-Hall, London, Harlow, United Kingdom. ISBN 9780273713951

Alexander, Matthew (2008) A practitioner's perspective. In: The Scholarship of Teaching and Learning in Higher Education. Open University Press, Maidenhead. ISBN 0335234461; 9780335234462

Abubakari, A.R and Lauder, W. and Agyemang, C. and Jones, M. and Kirk, A. and Bhopal, R.S. (2008) Prevalence and time trends in obesity among adult West African populations: a meta-analysis. Obesity Reviews, 9 (4). pp. 297-311. ISSN 1467-7881

Alexander, Matthew (2008) Investigating perceptions of hospitality as an academic subject. In: Council for Hospitality Management Education, 17th Annual Research Conference, 2008-05-14 - 2008-05-16, Glasgow. (Unpublished)

Alexander, Matthew and Reid, E. and Losekoot, E. (2008) When change doesn't happen: the impact of culture on a submarine base. In: Council for Hospitality Management Education, 17th Annual Research Conference, 2008-05-14 - 2008-05-16, Glasgow. (Unpublished)

Alexander, Matthew and Losekoot, E. and Reid, E. (2008) How change does not happen: the impact of culture on a submarine base. Tourism and Hospitality Research, 8 (4). pp. 255-264. ISSN 1467-3584

Acedo, F.J. and Jones, M. (2007) Speed of institutionalization and entrepreneurial cognition: insights and a comparison between international new ventures, exporters and domestic firms. Journal of World Business, 42 (3). pp. 236-252. ISSN 1090-9516

Airey, L. and Backett-Milburn, K. and Hogg, G.M. and McKie, L. and Rankine, L. (2007) Reciprocity, work and care in the food retail sector. Work, Employment and Society. ISSN 0950-0170

Alexander, M. (2007) Reflecting on changes in operational training in UK hospitality management degree programmes. International Journal of Contemporary Hospitality Management, 19 (3). pp. 211-220. ISSN 0959-6119

Alexander, Matthew (2007) Purple rinses and pseudo escofferian menus : the problem with training restaurants. Hospitality Review, 9 (3). pp. 29-36. ISSN 1464-9101

Austin, N.K. and Ibeh, K.I.N. and Yee, J.C.C. (2006) Consumer trust in the online travel marketplace. Journal of Internet Commerce, 5 (2). pp. 21-39. ISSN 1533-2861

Acedo, F.J. and Barroso, C. and Casanueva, C. and Galán, J.L. (2006) Co-authorship in management and organizational studies: an empirical and network analysis. Journal of Management Studies, 43 (5). pp. 957-983. ISSN 0022-2380

Acedo, F.J. and Barroso, Carmen and Galan, J.L. (2006) The resource based theory: dissemination and main trends. Strategic Management Journal, 27 (7). pp. 621-636. ISSN 0143-2095

Ashcroft, B.K. and Christie, C.A. and Swales, J.K. (2006) Flaws and myths in the case for Scottish fiscal autonomy. Fraser of Allender Quarterly Economic Commentary, 31 (1). pp. 33-39. ISSN 0306-7866

Acedo, F.J. and Casillas, J.C. (2005) Current paradigms in the international management field: an author co-citation analysis. International Business Review, 14 (5). pp. 619-639. ISSN 0969-5931

Acha, V. and Finch, J.H. (2005) Paths to deepwater in the international petroleum industry. In: Technology, Knowledge and the Firm: Implications for Strategy and Industrial Change. Edward Elgar, pp. 73-91. ISBN 1843768771

Ahlert, D. and Becker, B. and Evanschitzky, H. and Hesse, J. and Salfeld, A. (2005) Exzellenz in Makrenmanagement und Vertrieb (Excellence in Brand Management and Sales). Springer. ISBN 3-8350-0027-6

Ahlert, D. and Evanschitzky, H. and Wunderlich, M. (2005) Kooperative unternehmensnetzwerke: nationale und internationale entwicklungs- und wachstumsperspektiven des franchising. In: Kooperationen, Allianzen und Netzwerke. Gabler Verlag, pp. 564-586. ISBN 3409219854

Al-Asmar, H. and Hardwick, H. and Ibrahim, E.E.B. (2005) Factors stimulating initial export activity: any difference for sub-Saharan African firms? In: 34th European Marketing Academy Conference, 2005-05-24 - 2005-05-27, Milan.

Avlonitis, George and Idounas, Kostis and Gounaris, Spiros (2005) Pricing objectives over the service life cycle : some empirical evidence. European Journal of Marketing, 39 (5/6). pp. 696-714. ISSN 0309-0566

Ahlert, D. and Evanschitzky, H. (2003) Dienstleistungsnetzwerke (Service Networks). Springer. ISBN 3540435727

Ahlert, Dieter and Evanschitzky, H. and Hesse, Josef (2002) Exzellenz in Dienstleistung und Vertrieb [Excellence in service and sales]: konzeptionelle Grundlagen und empirische Ergebnisse. Gabler Verlag, Wiesbaden, Germany. ISBN 3409119511

Avlonitis, George and Papastathopoulou, Paulina and Gounaris, Spiros (2001) An empirically based typology of product innovativeness for new financial services : success and failure scenarios. Journal of Product Innovation Management, 18 (5). pp. 324-341. ISSN 0737-6782

Athanasopoulos, Andreas and Gounaris, Spiros and Stathakopoulos, Vlasis (2001) Behavioural responses to customer satisfaction : an empirical study. European Journal of Marketing, 35 (5). pp. 687-707. ISSN 0309-0566

Avlonitis, George and Gounaris, Spiros (2001) Market orientation development : a comparison of industrial vs. consumer goods companies. Journal of Business and Industrial Marketing, 16 (5). pp. 354-81.

Andriopoulos, C. and Webb, Julian and Tzokas, Nikolaos and Tagg, Stephen and Lowe, A. and Ennis, Sean and Carter, S.L. (2000) Barriers to survival and growth in UK small firms: regional reports. [Report]

Avlonitis, George and Gounaris, Spiros (1999) Marketing orientation and its determinants : an empirical analysis. European Journal of Marketing, 33 (11/12). pp. 1003-37. ISSN 0309-0566

Avlonitis, George and Gounaris, Spiros (1997) Marketing orientation and company performance : a comparative study of industrial vs. consumer goods companies. Industrial Marketing Management, 26 (5). 385–402. ISSN 0019-8501

Avlonitis, George and Gounaris, Spiros (1992) Company performance. Does marketing orientation matter? In: European Marketing Academy Conference (EMAC), 2004-05-18 - 2004-05-21, Murcia, Spain.

B

Broderick, A.J. and Demangeot, Catherine and Adkins, Natalie Ross and Ferguson, Nakeisha S. and Henderson, Geraldine Rosa and Johnson, Guillaume and Kipnis, Eva and Mandiberg, James M. and Mueller, Rene Dentiste and Pullig, Chris and Roy, Abhijit and Zuñiga, Miguel (2011) Consumer empowerment in multicultural marketplaces: Navigating multicultural identities to reduce consumer vulnerability. Journal of Research for Consumers (19). ISSN 1444-6359

Broderick, Amanda J. and Demangeot, Catherine and Kipnis, Eva and Zuñiga, Miguel and Roy, Abhijit and Pullig, Chris and Mueller, Rene Dentiste and Mandiberg, James M. and Johnson, Guillaume and Henderson, Geraldine Rosa and Ferguson, Nakeisha S. and Adkins, Natalie Ross (2011) No harm done? Culture-based branding and its impact on consumer vulnerability: a research agenda. Social Business, 1 (3). pp. 263-280.

Blut, M. and Backhaus, C. and Heussler, T. and Woisetschlager, D. M. and Evanschitzky, H. and Ahlert, D. (2011) What to expect after the honeymoon : testing a lifecycle theory of franchise relationships. Journal of Retailing, 87 (3). pp. 306-319. ISSN 0022-4359

Brownlie, Douglas and Hewer, Paul (2011) Articulating consumers through practices of vernacular creativity. Scandinavian Journal of Management, 27 (2). pp. 243-253. ISSN 0956-5221

Brock, J. K. U. and Johnson, J. E. and Zhou, J. Y. (2011) Does distance matter for internationally-oriented small firms? Industrial Marketing Management, 40 (3). pp. 384-394. ISSN 0019-8501

Brownlie, Douglas and Hewer, Paul (2011) "(Re)covering" the spectacular domestic : culinary cultures, the feminine mundane and brand Nigella. Advertising & Society Review, 12 (2). ISSN 1534-7311

Bloch, Harry and Finch, John (2010) Firms and industries in evolutionary economics: Lessons from Marshall, Young, Steindl and Penrose. Journal of Evolutionary Economics, 20 (1). pp. 139-162. ISSN 09369937

Brownlie, Douglas and Hewer, P.A. (2010) Nigella.com: celebrity brands and gastrocommunities. In: 10th Conference on Gender, Marketing and Consumer Behaviour, 2010-06-26 - 2010-06-29, Ambleside, UK. (Unpublished)

Brownlie, Douglas and Hewer, P.A. (2009) Putting reflective practice in its place: an exploratory study of the lived experience of 'postering'. In: Academy of Marketing Annual Conference, 2009-07-07 - 2009-07-09, Leeds Metropolitan University, Leeds, UK.

Bove, L. and Pervan, S. and Beatty, S. and Shiu, E.M.K. (2009) Service worker role in encouraging customer organizational citizenship behaviors. Journal of Business Research, 62 (7). pp. 698-705. ISSN 0148-2963

Bournazos, Stylianos and Hart, Simon P and Chamberlain, Luke H and Glennie, Martin J and Dransfield, Ian (2009) Association of FcgammaRIIa (CD32a) with lipid rafts regulates ligand binding activity. Journal of Immunology, 182 (12). pp. 8026-8036. ISSN 0022-1767

Brownlie, Douglas and Hewer, P.A. (2009) Rethinking consumer resistance: consuming 'anti-consumption'. In: 34th Annual Macromarketing Conference, 2009-06-04 - 2009-06-07, Kristiansand, Norway.

Barnes, D. and Brown, G.L. and Brownhill, M. and German, I. and Herbert, C.J. and Jolleys, A. and Kennedy, A.R. and Liu, B. (2009) A new, flexible n,n,n-tripodal facially capping ligand system: synthesis and structural characterization of beta-triketimines and their m(co)(3) complexes (m = cr, mo, w). European Journal of Inorganic Chemistry (9). pp. 1219-1233. ISSN 1434-1948

Brownlie, Douglas and Hewer, Paul (2009) 'Celebritization': putting the icon into iconic brands. In: Academy of Marketing Annual Conference, 2009-07-07 - 2009-07-09, Leeds Metropolitan University, Leeds, UK.

Brownlie, Douglas and Hewer, Paul and Tadajewski, Mark (2009) Thinking 'communities of academic practice' : on space, enterprise and governance in marketing academia. Journal of Marketing Management, 25 (7-8). pp. 635-642. ISSN 0267-257X

Bloch, H. and Finch, J.H. (2008) Schumpeter and Steindl on growth and the transformation to maturity in capitalism. History of Economics Review, 47. pp. 1-19. ISSN 1037-0196

Borchert, O. and Ibeh, K.I.N. (2008) The Quintessential Born-Global: Case Evidence from a Rapidly Internationalising Canadian Small Firm. In: Internationalisation of Business. Arah Pendidikan Books, Kuala Lumpur:.

Brock, Christian and Ahlert, Dieter and Evanschitzky, Heiner (2008) Complaint and switching intention after service failures - the role of affective commitment and complaint barriers. In: Proceedings of the AMA SERVSIG International Research Conference. University of Liverpool, Liverpool, United Kingdom, pp. 49-50. ISBN 9780956112200

Brock, Christian and Ahlert, Dieter and Evanschitzky, Heiner (2008) Complaint and switching intention after service failures: the role of affective commitment and complaint barriers. In: AMA SERVSIG International Research Conference, 2008-06-05 - 2008-06-07, University of Liverpool Management School.

Brownlie, Douglas and Hewer, P.A. and Ferguson, P. (2007) Theory into practice: meditations on cultures of accountability and interdisciplinarity in marketing research. Journal of Marketing Management, 23 (5-6). pp. 395-409. ISSN 0267-257X

Brownlie, D. and Hewer, P.A. (2007) Concerning marketing critterati: beyond nuance, estrangement and elitism. In: Critical Marketing: Defining the Field. Butterworth-Heinemann, United Kingdom, pp. 44-68. ISBN 9780750680660

Brownlie, D. and Hewer, P.A. and Treanor, S. (2007) Sociality in motion: exploring logics of tribal consumption among cruisers. In: Consumer Tribes. Butterworth-Heinemann, United Kingdom, pp. 109-128. ISBN 9780750680240

Baker, M.J. and Hart, S. (2007) Product strategy and management, 2nd edition. FT Prentice Hall, Harlow, UK. ISBN 978-0-273-69450-2

Baum, T.G. and Thompson, K.J. (2007) Skills and labour markets in transition: a tourism skills inventory of Kyrgyzstan, Mongolia and Uzbekistan. Asia Pacific Journal of Human Resources, 45 (2). pp. 235-255. ISSN 1038-4111

Black, Iain and Tagg, Stephen (2007) A grounded theory of doctors' information search behaviour. Implications for information provision, pharmaceutical market entry and development. Journal of Marketing Management, 23 (3-4). pp. 347-366. ISSN 0267-257X

Blut, M. and Evanschitzky, H. and Vogel, V. and Ahlert, Dieter (2007) Switching barriers in the four-stage loyalty model. Advances in Consumer Research, 34. pp. 726-734. ISSN 0098-9258

Brownlie, D. and Hewer, P.A. (2007) Consumer culture matters: insights from contemporary representations of cooking. Advances in Consumer Research, 34. pp. 175-179. ISSN 0098-9258

Brownlie, D. and Hewer, P.A. (2007) Culture of consumption of car afficionados: aesthetics and consumption communities. International Journal of Sociology and Social Policy, 27 (3/4). pp. 106-119. ISSN 0144333

Brownlie, Douglas and Hewer, P.A. (2007) Prime beef cuts : culinary images for thinking 'men'. Consumption, Markets and Culture, 10 (3). pp. 229-250. ISSN 1025-3866

Brock, J.U. and Ibeh, K.I.N. and Zhou, J. (2006) Does global virtuality render FDI obsolete? In: 32nd Annual Conference of the European International Business Academy, 2006-12-07 - 2006-12-09, Fribourg, Switzerland. (Unpublished)

Brownlie, D. and Hewer, P.A. (2006) Stoveside potterings and other transformations: on cooking representations of culinary culture. Advances in Consumer Research, 7. pp. 623-634. ISSN 0098-9258

Brownlie, D. and Hewer, P.A. and Treanor, S. (2006) Identity in motion: an exploratory study of conspicious consumption among car cruisers. Finanza Marketing e Produzione, 5. pp. 99-107. ISSN 1593-2230

Brownlie, D. and Hewer, P.A. and Treanor, S. (2005) Identity, affiliation and resistance: understanding consumption amongst car cruisers. In: Academy of Marketing Annual Conference, 2005-07-05 - 2005-07-07, Dublin.

Brownlie, Douglas and Hewer, Paul and Horne, Suzanne (2005) Culinary tourism : An exploratory reading of contemporary representations of cooking. Consumption, Markets and Culture, 8 (1). pp. 7-26. ISSN 1025-3866

Baumgarth, C. and Evanschitzky, H. (2005) Die Rolle von Replikationen in der Marketingwissenschaft. Marketing ZFP, 27 (4). pp. 253-262. ISSN 0344-1369

Banerjee, M. and Hogg, G.M. and Hart, S. (2004) Does the level of experiencehave an effect on CRM programs? Exploratory research findings. Industrial Marketing Management, 33 (6). pp. 549-560. ISSN 0019-8501

Brennan, R. and Harker, M.J. (2003) E-marketing action. Marketing Review, 3 (4). pp. 419-431. ISSN 1469-347X

Brannick, Teresa and De Burca, Sean and Fynes, Brian and Roche, Evelyn and Ennis, Sean (2002) Service management practice-performance model: a focus on training and listening practices. Journal of European Industrial Training, 26 (8). pp. 394-403. ISSN 0309-0590

Barkworth, Louise and Hibbert, Sally and Horne, Suzanne and Tagg, Stephen (2001) Giving at risk? Examining perceived risk and blood donation behaviour. Journal of Marketing Management, 18 (9-10). pp. 905-922. ISSN 0267-257X

Brierton, J. and Carter, S.L. and Shaw, E. (2001) Unequal entrepreneurs: why female entrepreneurship is an uphill struggle. In: The Industrial Society Policy Report. To be assertained.

Brierton, J. and Carter, Sara L. and Shaw, Eleanor (2001) Unequal entrepreneurs: why female enterprise is an uphill business. [Report]

C

Cambra-Fierro, Jesus and Wilson, Alan (2013) When do firms implement CSR? a study of the Spanish construction and real estate sector. Journal of Management and Organization. ISSN 1833-3672 (In Press)

Clark, Moira and Lemke, Fred and Wilson, Hugh and Macdonald, Emma (2011) Customer experience and customer value : determining the link in B2B settings. In: 19th International Colloquium in Relationship Marketing, 2011-09-27 - 2011-09-30, Rochester.

Cambra-Fierro, Jesus J. and Hart, Susan and Mur, Ana Fuster and Redondo, Yolanda Polo (2011) Looking for performance : how innovation and strategy may affect market orientation models. Innovation: Management, Policy and Practice, 13 (2). 154 - 172. ISSN 1447-9338

Caemmerer, Barbara and Wilson, Alan (2011) An exploration of the service orientation discrepancy phenomenon in the public sector. Services Industries Journal, 31 (3). pp. 355-370. ISSN 0264-2069

Caemmerer, B. and Evanschitzky, H. (2010) Roads to customer performance: investing wisely in the service-profit chain. In: 2010 AMA Winter Marketing Educators' Conference, 2010-02-19 - 2010-02-22, New Orleans, Louisiana.

Caemmerer, B. (2010) Solution orientation: theoretical frameworks, practical applications and challenges. In: Academy of Marketing Science, 2010-05-26 - 2010-05-29, Portland, OR.

Caemmerer, B. and Wilson, A.M. (2010) Customer feedback mechanisms and organisational learning in service operations. International Journal of Operations and Production Management, 30 (3). pp. 288-311. ISSN 0144-3577

Casillas, J.C. and Moreno, A.M. and Acedo, F.J. and Gallego, M.A. and Ramos, E. (2009) An integrative model of the role of knowledge in the internationalization process. Journal of World Business, 44 (3). pp. 311-322. ISSN 1090-9516

Chandrasen, Abhirarm and Paliwoda, Stanley J. (2009) Country of assembly (COA) effect on perceived automobile quality : a Thai consumers' perspective. Journal of Marketing Management, 25 (5-6). pp. 483-499. ISSN 0267-257X

Caemmerer, B. and Wilson, A.M. (2009) Contribution of user feedback mechanisms to organisational learning. In: 38th European Marketing Academy Conference (EMAC), 2009-05-26 - 2009-05-29, Audencia Nantes School of Management, Nantes, France.

Caemmerer, B. (2009) Case study - Renault: how a sausage, a sushi roll, a crispbread and a baguette may have affected car sales in Europe. In: Marketing: An Introduction. FTE UK, United Kingdom. ISBN 978-0-2737-1395-1

Caemmerer, Barbara (2009) Renault: how a sausage, a sushi roll, a crispbread and a baguette may have affected car sales in Europe. In: Marketing: An Introduction. Financial Times Prentice Hall, Harlow, England, pp. 396-398. ISBN 0273713957; 9780273713951

Carter, S.L. and Mason, C.M. and Tagg, S.K. (2009) Perceptions and experience of employment regulation in UK small firms. Environment and Planning C: Government and Policy, 27 (2). pp. 263-278. ISSN 1472-3425

Caemmerer, B. (2009) Culture change, institute of customer service. Other. UNSPECIFIED.

Caemmerer, B. (2009) Renault: how a sausage, a sushi roll, a crispbread and a baguette have affected car sales in europe. In: Marketing: An Introduction, European Edition. Pearson.

Caemmerer, B. (2009) The planning and implementation of integrated marketing communications. Marketing Intelligence and Planning, 27 (4). pp. 524-538. ISSN 0263-4503

Caemmerer, B. and Banerjee, M. (2009) Understanding service relationship management in the private and the public sector. Journal of Relationship Marketing, 8 (1). pp. 68-79. ISSN 1533-2667

Caemmerer, B. and Centeno, E. and Marck, M.J. (2009) The development of internal trust in service branding: a comparison of large organisations and SMEs. In: 14th Biennial World Marketing Congress, 2009-07-22 - 2009-07-25, Oslo, Norway.

Caemmerer, B. and Marck, M. (2009) The impact of isomorphic pressures on the development of organisational service orientation in public services. In: Australian and New Zealand Marketing Academy, 2009-11-30 - 2009-12-02, Melbourne.

Cambra-Fierro, J.J. and Hart, S. and Polo-Redondo, Y. (2008) Environmental respect: ethics or simply business? a study in the small and medium enterprise (SME) context. Journal of Business Ethics, 82 (3). pp. 645-656. ISSN 0167-4544

Carey, Lindsey and Shaw, Deidre and Shiu, Edward (2008) The impact of ethical concerns on family consumer decision-making. International Journal of Consumer Studies, 32 (5). pp. 553-560. ISSN 1470-6423

Cambra-Fierro, J.J. and Pola-Redondo, Y. and Wilson, A.M. (2008) The influence of an organisation's corporate values on employees' personal buying behaviour. Journal of Business Ethics, 81 (1). pp. 157-167. ISSN 0167-4544

Caemmerer, B. and Banerjee, M. (2008) Intersectoral isomorphism - the assimilating service orientation of public and private sector organisations. In: 37th EMAC Conference Marketing Landscapes: A Pause for Thought, 2008-05-27 - 2008-05-30, University of Brighton, England.

Centeno, E. and Harker, M.J. and Ibrahim, E.E.B. and Wang, L.W. (2008) What is postgraduate marketing education for? observations from the UK. European Business Review, 20 (6). pp. 547-566. ISSN 0955-534X

Carter, S.L. and Shaw, E. and Lam, W. and Wilson, F. (2007) Gender, entrepreneurship, and bank lending: the criteria and processes used by bank loan officers in assessing applications. Entrepreneurship Theory and Practice, 31 (3). pp. 427-444. ISSN 1042-2587

Caemmerer, B. and Wilson, A.M. (2007) The development of an externally driven organisational service orientation in the public sector. In: European Marketing Association Conference, 2007-05-22 - 2007-05-25, Reykjavik.

Caemmerer, Barbara and Wilson, Alan (2007) An evaluation of customer feedback mechanisms in the public sector. In: British Academy of Management Conference, 2007-09-10 - 2007-09-13, Warwick.

Caemmerer, Barbara and Wilson, Alan (2007) An investigation into the service orientation discrepancy phenomenon in a public sector setting. In: Academy of Marketing Conference, 2007-07-03 - 2007-07-06, Surrey.

Carter, S.L. and Shaw, E. (2006) Women's business ownership: recent research and policy developments. [Report]

Carter, S.L. and Wilson, F. and Shaw, Eleanor and Lam, W. (2006) Gender, entrepreneurship and business finance: investigating the relationship between banks and entrepreneurs in the UK. In: Women Entrepreneurs and their Businesses: A Global Research Perspectives. Edward Elgar Publishing, Cheltenham, United Kingdom, pp. 373-392. ISBN 9781845422899

Chen, J. and Paliwoda, S. (2006) Identifying and measuring knowledge transfer in the consumer new brand purchase decision. Journal of Euromarketing, 15 (3). pp. 51-72. ISSN 1049-6483

Crestani, F. and Dunlop, M. and Jones, M. and Jones, S. and Mizzaro, S. (2006) Theme issue on interactive mobile information access. Personal and Ubiquitous Computing, 10 (4). pp. 193-194. ISSN 1617-4909

Caemmerer, B. (2005) The development of service orientation, Scottish enterprise. Other. UNSPECIFIED.

Carter, S.L. and Lamb, W. and Shaw, E. and Wilson, F. (2005) Gender, entrepreneurship and bank lending: the criteria and processess used by bank loan officers in assessing loan applications. In: RENT XIX Conference, 2005-11-17 - 2005-11-18, Naples.

Carter, S.L. and Shaw, E. and Wilson, F. (2005) Social capital, debt and risky relationaships - networking and access to finance. In: 28th Conference, Institute for Small Business and Entrepreneurship, 2005-11-01 - 2005-11-03, Blackpool.

Carter, S.L. and Shaw, E. and Wilson, F. (2005) The life of a female business developer is not an easy one. In: European Group on Organization Studies Colloquium, 2005-06-30 - 2005-07-02, Berlin.

Carter, S.L. and Neergaard, H. and Shaw, E. (2004) Social support theory: a new framework for exploring gender differences in business owner networks. In: 49th International Council for Small Business World Conference, 2004-06-20 - 2004-06-23.

Carter, S.L. and Tagg, S.K. and Mason, C.M. (2004) Lifting the barriers to growth in UK small businesses. Federation of Small Business.

Carter, Sara and Tagg, Stephen and Dimitratos, Pavlos (2004) Beyond portfolio entrepreneurship: multiple income sources in small firms. Entrepreneurship and Regional Development, 16 (6). pp. 481-500. ISSN 0898-5626

Chen, J. and Paliwoda, S.J. (2004) The influence of the company name in consumer variety seeking. Journal of Brand Management, 11 (3). pp. 219-231. ISSN 01352-726

Crawford, I. and Paliwoda, S.J. (2003) An analysis of the Hastings review: "The effects of food promotion on children". [Report]

Crosier, Keith and Gilmore, Charlotte and Grant, Ian C. (2003) Account planning in Scottish advertising agencies: a discipline in transition. Journal of Marketing Communications, 9 (1). pp. 1-15. ISSN 1352-7266

Carter, S.L. and Shaw, E. and Wilson, F. (2003) Securing a business loan: how women entrepreneurs view banks and how banks view them. In: 23rd Annual Babson College-Kauffman Entrepreneurship Research Conference, 2003-04-04 - 2003-04-08, Massachusetts.

Carter, S.L. and Shaw, E. and Wilson, F. (2003) Securing a business loan: the effects of gender in accessing bank financing. In: Research in Entrepreneurship and Small Business Conference, 2003-11-20 - 2003-11-21, Lodz.

Carter, S.L. and Anderson, S. and Shaw, E. (2003) Women's business ownership : a review of the academic, popular and internet literature. [Report]

Commandeur, Harry R. and Hart, Susan and Hultink, Erik Jan and Tzokas, Nikolaos (2003) Industrial companies' evaluation criteria in new product development gates. Journal of Product Innovation Management, 20 (1). pp. 22-36. ISSN 0737-6782

Crosier, Keith and Gilmore, Charlotte and Grant, Ian C. (2003) Account planning: whose role is it anyway? Marketing Intelligence and Planning, 21 (7). pp. 462-472. ISSN 0263-4503

Carter, Sara and Tagg, Stephen and Brierton, J. (2002) Restricted access : women's business ownership in profile. [Report]

Collinson, E.M. and Shaw, E. (2002) Entrepreneurial marketing. In: International Encyclopaedia of Business and Management (2nd Edition). Thomson Learning, pp. 1747-1753. ISBN 1861529511

Chen, J. and Paliwoda, S.J. (2002) Adoption of new brands from multi-branding firms by Chinese consumers. Journal of Euromarketing, 12 (1). pp. 63-77. ISSN 1049-6483

Carter, S.L. and Anderson, S. and Shaw, E. (2001) Women's business ownership: a review of the academic, popular and internet literature. Discussion paper. DTI Small Business Service Research Report.

Collinson, E.M. and Shaw, E. (2001) Entrepreneurial marketing: a historical perspective. In: To Be Ascertained, 2001-01-01. (Unpublished)

Collinson, E.M. and Shaw, E. (2001) Entrepreneurial marketing : a historical perspective on development and practice. Management Decision, 39 (2). pp. 761-767. ISSN 00251747

Coombes, Emma and Hibbert, Sally A. and Hogg, Gillian M. and Varey, Richard (2001) Consuming identity: the case of Scotland. Advances in Consumer Research, 28 (1). pp. 328-333. ISSN 0098-9258

Carter, Sara and Andriopoulos, C. and Webb, J. and Tzokas, Nikolaos and Ennis, Sean and Lowe, A. (2000) Barriers to survival and growth in UK small firms. [Report]

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Demangeot, Catherine and Adkins, Natalie Ross and Mueller, Rene Dentiste and Henderson, Geraldine Rosa and Ferguson, Nakeisha S. and Mandiberg, James M. and Roy, Abhijit and Johnson, Guillaume and Kipnis, Eva and Pullig, Chris and Broderick, Amanda J. and Zuñiga, Miguel (2013) Towards intercultural competency in multicultural marketplaces. Journal of Public Policy and Marketing (2013). ISSN 0743-9156 (In Press)

Demangeot, Catherine and Sankaran, Kizhekepat (2012) Cultural pluralism : uncovering consumption patterns in a multicultural environment. Journal of Marketing Management, 28 (7-8). pp. 760-783. ISSN 0267-257X

Douglas, Mercedes and Wilson, Juliette and Ennis, Sean (2012) Multiple-choice question tests : A convenient, flexible and effective learning tool? - A case study. Innovations in Education and Teaching International, 49 (2). pp. 111-121. ISSN 1470-3297

Dolfsma, W. and Finch, J. and McMaster, R. (2011) Identifying institutional vulnerability : the importance of language, and system boundaries. Journal of Economic Issues, 45 (4). pp. 805-818. ISSN 0021-3624

Demangeot, Catherine and Ramsay, Howard (2011) International avatar interaction and student learning in immersive worlds. In: 4th Conference on e-Learning Excellence in the Middle East, e-UAE University, 2011-01-30 - 2011-02-02, Dubai. (Unpublished)

Dunnett, S. and Brownlie, D. and Hewer, P.A. (2011) From patient to agent : collective practices and identity work in an emotional community. Advances in Consumer Research, 38.

Demangeot, Catherine and Ramsay, Howard (2010) International student learning and avatar collaboration in an immersive world. In: Australia-New Zealand Marketing Academy Conference, University of Canterbury, 2010-11-29 - 2010-11-30, Christchurch.

Demangeot, Catherine and Sankaran, Kizhekepat (2010) Cultural pluralism as a consumption behaviour. In: Australia-New Zealand Marketing Academy Conference, University of Canterbury, 2010-11-29 - 2010-11-30, Christchurch.

Demangeot, Catherine and Broderick, Amanda J. (2010) Exploration and its manifestations in the context of online shopping. Journal of Marketing Management, 26 (13-14). 1256 - 1278. ISSN ISSN: 0267-257X

Demangeot, Catherine and Broderick, Amanda J. (2010) Exploration and its manifestations in the context of online shopping. In: Academy of Marketing Annual Conference, 2010-07-01, Coventry.

Demangeot, Catherine and Broderick, Amanda J. (2010) Consumer perceptions of online shopping environments : a gestalt approach. Psychology and Marketing, 27 (2). pp. 117-140. ISSN 0742-6046

Dunnett, S. and Hewer, P.A. and Brownlie, Douglas (2010) Empathetic sensibilities in the practice of CCT-inspired research. In: 2010 European Conference of the Association for Consumer Research, 2010-06-30 - 2010-07-03, London, UK. (Unpublished)

Dimitratos, Pavlos and Lioukas, S. and Ibeh, Kevin and Wheeler, Colin (2009) Governance mechanisms of small and medium enterprise international partner management. British Journal of Management, 21 (3). pp. 754-771. ISSN 1045-3172

Demangeot, Catherine and Broderick, Amanda J. (2009) The role of exploration in creating online shopping value. Advances in Consumer Research, 36. pp. 473-481. ISSN 0098-9258

Diaz Garcia, Maria Cristina and Shaw, Eleanor and Carter, Sara (2009) Entrepreneurial capital and firm performance: gendered experiences in North and South Europe. International Review of Entrepreneurship, 7 (4). ISSN 2009-2822

Demangeot, Catherine and Broderick, Amanda J. and Greenley, Gordon E. (2008) Achieving retail website customer engagement. In: European Marketing Academy (EMAC) 37th Conference, 2008-05-27 - 2008-05-30, Brighton.

Dimitratos, P. and Johnson, Jeffrey E. and Ibeh, K.I.N. and Slow, Jonathan (2008) UK export performance research 1990-2003: review and theoretical framework. In: Entrepreneurship and Globalization. Contemporary Issues in Business and Globalization . Sage Publications, London, United Kingdom. ISBN 9781847875006

Douglas, M. and Ennis, Sean and Wilson, A.M. (2008) Re-engineering assessment practices: a case study on the use of multiple-choice tests in a UK marketing class. In: Academy of Marketing Science Annual Conference, 1900-01-01, Vancouver.

Demangeot, C. and Broderick, A.J. (2007) Conceptualising consumer behaviour in online shopping environment. International Journal of Retail and Distribution Management, 35 (11). pp. 878-894. ISSN 0959-0552

Downey, Hilary and Hamilton, Kathy L. and Catterall, Miriam (2007) Researching vulnerability: What about the researcher? European Journal of Marketing, 41 (7/8). pp. 734-739. ISSN 0309-0566

Demangeot, C. and Broderick, A.J. (2006) Distinguishing between the exploratory and the sense-making potential of online shopping environments : Conceptualisation and scale development. In: Academy of Marketing Annual Conference, 2007-07-01, London.

Demangeot, Catherine and Broderick, Amanda J. (2006) Exploring the experiential intensity of online shopping environments. Qualitative Market Research: An International Journal, 9 (4). pp. 325-351. ISSN 1352-2752

Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing service quality and satisfaction in police services using SERVQUAL. In: To be assertained, 1900-01-01.

Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing the quality of a local police service using SERVQUAL. In: 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance, 2006-04-10 - 2006-04-12, Hang Seng School of Commerce, Hong Kong.

Donnelly, Mike and Kerr, Neil J. and Rimmer, Russell and Shiu, Edward M. (2006) Assessing the quality of police services using SERVQUAL. Policing: An International Journal of Police Strategies and Management, 29 (1). pp. 92-105. ISSN 1363-951X

Dinnie, K.J. (2005) Nation Branding: Concepts, Issues, Practice. Butterworth-Heinemann. ISBN 0-7506-8349-X

Dinnie, K.J. and Hogg, G.M. (2005) Nation branding: meeting the challenge of encapsulation. European Journal of Marketing.

Dolfsma, W. and Finch, J.H. and McMaster, R. (2005) Market and society: how do they relate and how do they contribute to welfare? Journal of Economic Issues, 39 (2). pp. 347-356. ISSN 0021-3624

Dinnie, Keith J. (2004) Country-of-origin 1965-2004: a literature review. Journal of Customer Behaviour, 3 (2). pp. 165-213. ISSN 1475-3928

Demangeot, C. and Broderick, A.J. (2004) Conceptualising the impact of online shopping environment cues on information search behaviour during the online shopping experience. In: UNSPECIFIED.

Dimitratos, Pavlos and Nakos, Georg and Ennis, Sean and Plakoyiannaki, Emmanuella (2004) Toward a broader measurement of international entrepreneurship. In: Frontiers of entrepreneurship research 2004 : proceedings of the twenty-fourth annual entrepreneurship research conference. Babson College, Babson Park, USA, p. 492. ISBN 0910897255

Dunlop, M.D. and Morrison, Alison and McCallum, Stephen and Ptaskinski, Piotr and Risbey, Chris and Stewart, Fraser (2004) Focussed palmtop information access combining starfield displays and profile-based recommendations. In: Proceedings of workshop on Mobile and Ubiquitous Information Access. Lecture Notes in Computer Science, 2954 . Springer, pp. 79-89. ISBN 3540210032

Dimitratos, P. and Ibeh, K.I.N. and Johnson, J.E. and Slow, J. and Young, S. (2003) An empirical study of core rigidities and core competencies of micromultinationals. In: 29th European International Business Academy Conference, 2003-12-11 - 2003-12-13, Copenhagen, Denmark. (Unpublished)

Dimitratos, P. and Ibeh, K.I.N. and Wheeler, C.N. (2003) What factors differentiate between multiple and single foreign market servicing modes? In: 32nd European Marketing Academy Conference, 2003-05-20 - 2003-05-23, Glasgow.

Debruyne, Marion and Griffin, Abbie and Hart, Susan and Hultink, Erik Jan and Monaert, Rudy and Robben, Henry (2002) The impact of new product launch strategies on competitive reaction in industrial markets. Journal of Product Innovation Management, 19 (2). pp. 159-170. ISSN 0737-6782

Dinnie, Keith J. (2002) Implications of national identity for marketing. Marketing Review, 2 (3). pp. 285-300. ISSN 1469-347X

Donnelly, M. and McLelland, C. and Shiu, E.M.K. (2002) Two new instruments to assess the views of key stakeholder groups on the quality of delivery of home care services in Scotland. In: Change Management: proceedings of the 7th International Conference on ISO 9000 and TQM. Hong Kong Baptist University, 1034 -1041. ISBN 9628610767

E

Evanschitzky, H. and Armstrong, J. (2010) Replications of forecasting research. International Journal of Forecasting, 26 (1). pp. 4-8. ISSN 0169-2070

Evanschitzky, H. and Brock, C. (2009) The forgiving customer: commitment, intentions, and behavior after critical incidents. In: Academy of Marketing Science, Fourteenth Biennial World Marketing Congress, 2009-07-21 - 2009-07-25, Oslo, Norway. (Unpublished)

Evanschitzky, H. and Woisetschläger, David and Eiting, A. (2009) Is there more to sales than inertia? marketing activities, purchase intentions, and sales. In: Proceedings of the Academy of Marketing Science – World Marketing Congress, 1900-01-01, Oslo, Norway. (Unpublished)

Eiting, Alexander and Blut, Marcus and Evanschitzky, Heiner and Woisetschläger, David M. (2009) Modeling complex interactions of switching barriers - a latent profile approach. In: AMA Summer Educators' Conference 2008 Enhancing Knowledge Development in Marketing. AMA Summer Educators Conference, 19 . American Marketing Association, Chigaco, USA, pp. 121-122. ISBN 0877573336

Evanschitzky, H. and Backhaus, C. and Michailis, M. and Schneider, G. (2009) Trust Me - I know what I'm Doing! The Impact of Salesperson Competence and Country Competence on Initial Trust in International Service Settings. In: Proceedings of the Academy of Marketing Science – World Marketing Congress, 2009-01-01, Oslo. (Unpublished)

Evanschitzky, Heiner and Iyer, Gopalkrishnan R. and Caemmerer, Barbara (2008) Dimensions of satisfaction in retail settings: a research note. Journal of Relationship Marketing, 7 (3). pp. 275-285. ISSN 1533-2667

Evanschitzky, H. and Lentz, P. and Woisetschläger, David and , American Marketing Association ( AMA ) (Funder) (2008) Are newspaper subscribers closely connected or just bound by contract? Moderating effects in the four-stage-loyalty model. In: Proceedings of the AMA winter educators conference, Austin, Texas, 2008-02-15 - 2008-02-18, Austin, Texas.

Evanschitzky, H. and Jockisch, M. and Woisetschläger, David (2008) Do you think I'm blind? effects of new customer acquisition promotion on existing customers. In: 37th European Marketing Academy Conference, 2008-05-30, Brighton, England.

Evanschitzky, H. and Prykop, C. (2008) The role of the sales employee in securing business customers satisfaction: a multilevel study. In: Academy of Marketing Science Annual Conference, 1900-01-01, Vancouver.

Evanschitzky, H. and Backhaus, C. and Woisetschläger, David and Ahlert, M. (2008) Relationship quality in franchise systems : an empirical assessment. In: Global Marketing Conference, 2008-03-20 - 2008-03-23, Shanghai, China.

Eiting, Alexander and Blut, Markus and Evanschitzky, Heiner and Woisetschläger, David (2008) Modeling complex interactions of switching barriers: a latent profile approach. In: American Marketing Association Summer Educators Conference, 2008-08-08 - 2008-08-11, San Diego, USA.

Evanschitzky, H. and Backhaus, C. and Woisetschläger, David and Ahlert, D. (2008) Der einfluss der organisationsstruktur auf teamperformance: eine gruppenexperimentelle studie. Managementforschung, 18. pp. 1-34.

Evanschitzky, H. and Brock, C. and Kenning, P. and Blut, M. (2008) Complaint handling in the B2B sector. In: Proceedings of the AMA winter educators conference, 2008-02-15 - 2008-02-18, Austin Texas USA.

Evanschitzky, H. and Mujahid, Ali and Ennis, Sean (2008) Internationalisation of software firms: view from a developing country. Symposium on the Entrepreneurship-Innovation-Marketing interface. Universitate Karlsruhe, Germany, October. In: 2nd Symposium on the Entrepreneurship Innovation Marketing Interface, 2008-10-23 - 2008-10-25, Karlsruhe.

Evanschitzky, H. and Woisetschläger, David (2008) Communication of price increases: how can negative consumer reactions be reduced? In: AMA winter educators conference, 2008-02-15 - 2008-02-18, Austin.

Evanschitzky, H. and van Wangenheim, F. and Woisetschläger, David and Blut, M. (2008) Consumer ethnocentrism in the German market. International Marketing Review, 25 (1). pp. 7-32. ISSN 0265-1335

Evanschitzky, H. and Woisetschläger, David (2008) Too old to choose? the effects of age and age related constructs on consumer decision making. Advances in Consumer Research, 35. pp. 630-636. ISSN 0098-9258

Evanschitzky, H. and Iyer, G. (2007) E-Services: opportunities and threats. Springer. ISBN 978-3-8350-0801-4

Evanschitzky, H. (2007) Market orientation of service networks: direct and indirect effects on sustained competitive advantage. Journal of Strategic Marketing, 15 (4). pp. 349-368. ISSN 0965-254X

Ennis, Sean and Bernard, Kenneth N. and Ferris, B. (2007) The outsourcing option in the supply chain: a sectoral study. In: 36th European Marketing Academy Conference, 2007-05-22 - 2007-05-25, Reykjavik. (Unpublished)

Evanschitzky, H. and Baumgarth, C. and Hubbard, R. and Armstrong, J. (2007) Replication research's disturbing trend. Journal of Business Research, 60 (4). pp. 411-415. ISSN 0148-2963

Eschweiler, M. and Evanschitzky, H. and Woisetschläger, David (2007) Laborexperimente in der marketingwissenschaft: bestandsaufnahme und leitfaden bei varianzanalytischen auswertungen. In: Wirtschaftswissenschaftliches Studium wist, 1900-01-01.

Evanschitzky, H. and Ahlert, D. (2007) Managing service networks' success. In: Advances in Services Innovation. Springer, New York, pp. 151-165.

Evanschitzky, H. and Kenning, P. and Vogel, V. and Ahlert, D. (2007) Consumer price knowledge in the market for apparel. International Journal of Retail and Distribution Management, 35 (2). pp. 97-119. ISSN 0959-0552

Evanschitzky, H. and Prykop, C. (2007) The relationship between employee and customer satisfaction in business service setting. In: 2007 INFORMS Marketing Science Conference, 2007-06-28 - 2007-06-30.

Evanschitzky, H. and Ahlert, D. and Blaich, G. and Kenning, P. (2007) Knowledge management in knowledge intensive service networks: a strategic management approach. Management Decision, 45 (2). pp. 265-283.

Evanschitzky, H. and Iyer, G.R. and Plabmann, H. (2006) The relative strength of affective commitment in securing loyalty in service relationships. Journal of Business Research, 59 (12). pp. 1207-1213. ISSN 0148-2963

Evanschitzky, H. and Wunderlich, M. (2006) An examination of moderator effects in the four-stage loyalty model. Journal of Service Research, 8 (4). pp. 330-345. ISSN 1094-6705

Evanschitzky, H. and van Wangenheim, F. (2006) Customer value based entry decision in international markets. Journal of Relationship Marketing, 5 (1). pp. 79-91. ISSN 1533-2667

Egan, J. and Harker, M.J. (2006) The past, present and future of relationship marketing. Journal of Marketing Management, 22 (1). pp. 215-242. ISSN 0267-257X

Evanschitzky, H. and Aalto-Setälä, V. and Kenning, P. and Vogel, V. (2006) Differences in consumer price knowledge between Germany and Finland: a cross-cultural study. International Review of Retail, Distribution and Consumer Research, 16 (5). pp. 591-599. ISSN ISSN 0959-3969

Evanschitzky, H. and Ahlert, D. (2006) Multi-channel management im spannungsfeld von kundenzufriedenheit und organisation (Multi-channel management in the interaction between customer and organization). Thexis, 4. pp. 21-25.

Evanschitzky, H. and Ahlert, D. and Blut, M.H. (2006) Current status and future evolution of retail formats. In: Retailing in the 21st century - current and future trends. Springer, pp. 289-308.

Ennis, Sean and Sio-Hong, T. (2005) Student subjects as internet services users surrogates. In: 34rd European Marketing Academy Conference, 2005-05-24 - 2005-05-27, Milan, Italy. (Unpublished)

Erdogan, B.Z. and Tagg, S. and Hart, S. (2005) Identifying 'Dr Innovator' in the primary care sector in the UK. Journal of Medical Marketing, 5 (1). pp. 77-84. ISSN 1745-7904

Egan, J. and Harker, M.J. (2005) Relationship marketing. Sage Library in Business Management, Three Volume Set . Sage, United Kingdom. ISBN 1412908663

Evanschitzky, H. and Ahlert, D. and Hesse, J. (2005) Zwischen relevance und rigor: der erfolgreiche einsatz der erfolgsforschung in wissenschaft und praxis. Wirtschaftswissenschaftliches Studium, 34 (7). pp. 362-367. ISSN 03401650

Evanschitzky, H. and Ahlert, D. and Kenning, P. and Vogel, V. (2005) Das preiswissen deutscher kunden: eine international vergleichende status quo-analyse. In: Handelsforschung (Trommsdorff V.). To be assertained, pp. 259-277.

Evanschitzky, H. and Ahlert, D. and Woisetschläger, David (2005) Markenmanagement in internationalen märkten. In: Internationalisierung von dienstleistungen (Bruhn M., Stauss, B.). To be assertained, pp. 229-252.

Evanschitzky, H. and Goutier, M. (2005) Network relationship management bei dienstleistungen. In: Jahrbuch Handelsmanagement 2005 (Ahlert D., Olbrich R., Schroder H.). To be assertained, pp. 107-123.

Ennis, S. and Sio-Hong, T. (2004) What consumers want? differentiating service quality and recovery service. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21, Murcia, Spain. (Unpublished)

Ennis, S. and Sio-Hong, T. (2004) Internet retailing: determinants of consumers' intentional repurchases of internet services. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21, Murcia, Spain. (Unpublished)

Ennis, Sean and Krok-Paszkowski, Andrew (2004) Can non-executive directors add real value to SME performance? In: 17th UIC Research Symposium on Marketing and Entrepreneurship, 2005-01-01. (Unpublished)

Ennis, Sean and Sio-Hong, T. (2004) Influence of product classification on service quality - satisfaction - intention link in the internet retail context. In: 38th Academy of Marketing Conference, 2004-01-01, Cheltenham, UK. (Unpublished)

Evanschitzky, H. and Ahlert, D. and Hesse, J. (2004) Konsumentenverhalten im internet: die e-zufriedenheit. In: Konsumentenverhalten im internet (Wiedmann K.P., Buxel H., Frenzel T., Walsh G.). To be assertained, pp. 119-143.

Evanschitzky, H. and Ahlert, D. and Woisetschläger, David (2004) Internationalisierung von franchisesystemen. In: Jahrbuch Handelsmanagement (Ahlert D., Olbrich R., Schroder H.). To be assertained, pp. 303-321.

Evanschitzky, H. and Hesse, J. (2004) Vertrieb in der konsumgüterindustrie. In: Exzellenz in markenmanagement und vertrieb - grundlagen und erfahrungen (Ahlert D., Evanschitzky H., Hesse J., Salfeld A.). To be assertained, pp. 75-87.

Evanschitzky, H. and Iyer, G.R. and Hesse, J. (2004) E-satisfaction: a re-examination. Journal of Retailing, 80 (3). pp. 237-247. ISSN 0022-4359

Evanschitzky, H. and Woisetschläger, David (2004) Internationalisierung einer marke. In: Exzellenz in markenmanagement und vertrieb - grundlagen und erfahrungen (Ahlert D., Evanschitzky H., Hesse J., Salfeld A.). To be assertained, pp. 49-62.

Evanschitzky, H. and Wunderlich, M. (2004) Integriertes zufriedenheitsmanagement in dienstleistungsnetzwerken. In: Erfolg mit dienstleistungen (Kreiblich R., Oertel B.). To be assertained, pp. 353-363.

Evanschitzky, Heiner (2003) Erfolg von Dienstleistungsnetzwerken : ein Netzwerkmarketingansatz [Success of Service Networks]. Gabler Verlag, Wiesbaden. ISBN 3-8244-7967-2

Erdogan, B. Zafer and Tagg, Stephen (2003) The advertising agency manager's response patterns to a mail survey and follow-ups. Marketing Intelligence and Planning, 21 (6). pp. 392-399. ISSN 0263-4503

F

Fain, Nusa and Kline, Miro (2013) The dynamics of multicultural NPD teams in virtual environments. International Journal of Technology and Design Education. ISSN 0957-7572

Freel, M. and Carter, S.L. and Tagg, Stephen and Mason, Colin (2012) The latent demand for bank debt : characterizing 'discouraged borrowers'. Small Business Economics, 38 (4). pp. 399-418. ISSN 0921-898X

Finch, John and Wagner, Beverly A and Hynes, Niki (2012) Resources prospectively : how actors mobilize resources in business settings. Journal of Business Research, 65 (2). 164–174. ISSN 0148-2963

Fain, Nusa and Kovacevic, Ahmed and Fairbairn, Jim (2012) Integrate to innovate - reorganizaing for successful new product development. In: Leading innovation through design. UNSPECIFIED.

Fain, Nusa and Kovacevic, Ahmed and Fairbairn, Jim (2012) Technical-commerical interface - a baseline for successful new product development. In: Proceedings of DESIGN 2012, the 12th International Design Conference. UNSPECIFIED.

Finch, John and Geiger, Susi (2011) Constructing and contesting markets through the market object. Industrial Marketing Management, 40 (6). pp. 899-906.

Fain, Nusa and Kline, Mihael and Duhovnik, Joze (2011) Integrating R&D and marketing in new product development. Strojniški vestnik - Journal of Mechanical Engineering, 57 (7-8). pp. 599-609. ISSN 0039-2480

Fain, Nusa and Schoormans, Jan and Duhovnik, Joze (2011) The effect of R&D-marketing integration on NPD success - the case of SMEs in the growing economy of Slovenia. International Journal of Technology Management, 56 (1). pp. 92-107. ISSN 0267-5730

Fierro, J. and Wilson, A.M. (2011) Qualitative data analysis software : Will it ever become mainstream? Evidence from Spain. International Journal of Market Research, 53 (1). ISSN 0025-3618

Finch, John and Geiger, Susi (2010) Markets are trading zones: on the material, cultural and interpretive dimensions of market encounters. In: Reconnecting Markets to Marketing. Oxford University Press, Oxford, pp. 117-137. ISBN 978-0-19-957806-1

Fain, Nusa and Kline, Miro and Vukasinovic, Nikola and Duhovnik, Joze (2010) The impact of management on creativity and knowledge transfer in an academic virtual enterprise. Tehnicki vjesnik-Technical gazette, 17 (3). pp. 347-351. ISSN 1330-3651

Finch, J.H. and Geiger, Susi (2010) Positioning and relating: Market boundaries and the slippery identity of the marketing object. Marketing Theory, 10 (3). pp. 237-251. ISSN 1470-5931

Finch, J.H. and Wagner, B.A. and Hynes, N. (2010) Trust and forms of capital in business-to-business activities and relationships. Industrial Marketing Management, 39 (6). pp. 1019-1027. ISSN 0019-8501

Fain, Nusa and Moes, Niels and Duhovnik, Joze (2010) The role of the user and the society in new product development. Strojniški vestnik - Journal of Mechanical Engineering, 56 (7-8). pp. 521-530. ISSN 0039-2480

Fain, Nusa and Kline, Mihael and Duhovnik, Joze (2010) Challenges in multicultural new product development. In: 8. mednarodni posvet, 2010-04-21, Portoroz.

Fingleton, B. and Igliori, D.C. and Moore, B.R. (2009) Spatial economics, clustering and the new economic geography: a selected survey. In: Cambridge Essays in Applied Economics. Cambridge University Press. (Unpublished)

Finch, J.H. and Harrison, D. (2009) How a new resource emerged in a network setting and how the emergence of new resource bound a network together. In: Use of Science and Technology in Business: Exploring the Impact of Using Activity for Systems, Organizations, and People. International Business and Management (25). Emerald, Bingley, pp. 121-138. ISBN 9781848554740

Fain, Nusa and Vukasinovic, Nikola and Zavbi, Roman (2009) Educating future product developers in collaborative product development : lessons learned from the european global product realization (EGPR) international course. In: 2nd international multi-conference on engineering and technological innovation, 2009-07-10, Orlando.

Fingleton, B. and Igliori, D.C. and Moore, B.R. (2008) R and D clustering and growth. In: Handbook of Research on Clusters: Theories, Policies and Case Studies. Edward Elgar.

Fain, Nusa and Kline, Mihael and Mavric, Tanja and Duhovnik, Joze (2008) Creativity of virtual teams in innovation processes : the case of european global product realization. In: R&D management Conference, 2008-06-17, Ottawa.

Fain, Nusa and Mavric, Tanja and Duhovnik, Joze and Schoormans, Jan (2008) Integration mechanisms affecting the R&D-marketing interface in SMEs of growing economies : the case of Slovenia. In: Proceedings of 7th international symposium on tools and methods of competitive engineering - TMCE 2008. UNSPECIFIED.

Fain, Nusa and Moes, Niels and van Doorn, Ellemieke and Duhovnik, Joze (2008) (Re)designing the design education in a knowledge-based economy. In: 10th International design conference - DESIGN 2008, 2008-01-01, Cavtat.

Fain, Nusa and Moes, Niels and van Doorn, Ellemieke and Duhovnik, Joze (2008) A novel design education approach for professional global product realization. In: International Conference on Engineering and Product Design Education 2008, 2008-09-04 - 2008-09-05, Barcelona.

Fain, Nusa and van Doorn, Ellemieke and Moes, Niels and Kline, Mihael and Duhovnik, Joze (2008) Adding the society perspective to triple helix : the case of (European) global product realization. In: Proceedings of 7th international symposium on tools and methods of competitive engineering - TMCE 2008. UNSPECIFIED.

Finch, John H. and Acha, Virginia L. (2008) Making and exchanging a second-hand oil field, considered in an industrial marketing setting. Marketing Theory, 8 (1). pp. 45-66. ISSN 1470-5931

Finch, J.H. (2007) Economic sociology as a strange other to both sociology and economics. History of the Human Sciences, 20 (2). pp. 123-140. ISSN 09526951

Fingleton, B. and Cheshire, P. and Garretsen, H. and Igliori, D.C. and McCann, P. and McCombie, J. and Monastiriotis, V. and Moore, B.R. and Roberts, M. (2006) Editorial. Spatial Economic Analysis, 1 (2). pp. 147-153. ISSN 1742-1772

Fingleton, B. and Igliori, D.C. and Moore, B.R. (2005) Cluster dynamics: new evidence and projections for computing services in Great Britain. Journal of Regional Science, 45 (2). pp. 283-311. ISSN 0022-4146

Finch, J.H. and Orillard, M. (2005) Complexity and the economy: implications for economic policy. Edward Elgar, Gloucestershire. ISBN 184376668X

Finch, J.H. and Orillard, M. (2005) Introduction: the scope of complexity and its implications for economic policy. In: Complexity and the Economy: Implications for Economic Policy. Edward Elgar, Gloucestershire, pp. 1-14. ISBN 184376668X

Fingleton, B. and Igliori, D.C. and Moore, B.R. (2004) Employment growth of small high-technology firms and the role of horizontal clusters: evidence from computing services and R and D in Great Britain 1991-2000. Urban Studies, 41 (4). pp. 773-799. ISSN 0042-0980

Frimpong, J. and Wilson, A.M. (2004) A reconceptualisation of the satisfaction-service performance thesis. Journal of Services Marketing, 18 (6). pp. 471-481. ISSN 0887-6045

Fynes, Brian and De Burca, Sean and Marshall, D. and Ennis, Sean (2004) A contingency model of supply chain relationship quality and performance. In: 13th annual international purchasing and supply education and research association conference, 2004-04-04 - 2004-04-07, Catania, Italy. (Unpublished)

Foster, N. and Thompson, K.J. (2003) Ecotourism development and government policy in Kyrgyzstan. In: Ecotourism Policy and Planning. Cabi Publishing Series . CAB International, pp. 169-187. ISBN 0851996094

Finch, John H. (2002) Transferring exploration and production activities within the UK's upstream oil and gas industry: a capabilities perspective. Journal of Evolutionary Economics, 12 (1-2). pp. 55-81. ISSN 0936-9937

Finch, J.H. (2002) The role of grounded theory in developing economic theory. Journal of Economic Methodology, 9 (2). pp. 213-234. ISSN 1350178X

Finch, J.H. and Macmillan, F. and Simpson, G. (2002) On the diffusion of probabilistic investment appraisal and decision-making procedures in the UK's upstream oil and gas industry. Research Policy, 31 (6). pp. 969-988. ISSN 0048-7333

Finch, J.H. and McMaster, R. (2002) On categorical variables and non-parametric statistical inference in the pursuit of causal explanations. Cambridge Journal of Economics, 26 (6). pp. 753-772. ISSN 0309166X

Foxhall, G. and Laing, S.A. and Lewis, B. and Hogg, G.M. (2002) Predicting a diverse future: Directions and issues in the marketing of services. European Journal of Marketing, 36 (4). pp. 479-494. ISSN 0309-0566

Finch, J.H. and Dinnie, N. (2001) Capturing Knightian advantages of large business organisations through group decision-making processes. International Journal of the Economics of Business, 8 (3). pp. 379-404. ISSN 13571516

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Gounaris, Spiros and Koritos, Christos (2012) Adoption of technologically-based innovations : the neglected role of bounded rationality. Journal of Product Innovation Management, 29 (5). pp. 821-838. ISSN 0737-6782

Gong, Taeshik and Yi, Youjae and Choi, Jin Nam (2012) The outcomes of internal service recovery effort. In: AMA SERVSIG International Research Conference 2012, 2012-06-07, Helsinki.

Geiger, Susi and Finch, John (2011) Buyer-seller interactions in mature industrial markets. Journal of Personal Selling and Sales Management, 31 (3). pp. 255-268. ISSN 0885-3134

Giannakis, Damian and Harker, Michael (2011) Aligning relationship marketing with HRM strategy. In: 18th International Conference on Recent Advances in Retailing and Services Science, 2011-07-15 - 2011-07-18, San Diego.

Goodman, Gary and Lemke, Fred (2011) Explaining the relationship experience of the voting consumer : the next marketing weapon. In: The 69th MPSA Annual National Conference – Midwest Political Science Association, 2011-03-31 - 2011-04-03, Chicago.

Gordon, Jillian and Harvey, Charles and Henderson, Kay and Shaw, Eleanor (2011) Entrepreneurial philanthropy : theoretical antecedents and empirial analysis of economic, social, human, cultural and symbolic capitals. In: Australian Graduate School of Entrepreneurship research Conference, 1900-01-01, University of Swinburne, Australia. (Unpublished)

Grant, Ian and McLeod, Charlotte and Shaw, E. (2011) Conflict and advertising planning : consequences of networking for advertising planning. European Journal of Marketing, 46 (1-2). 73 - 91. ISSN 0309-0566

Goffin, Keith and Lemke, Fred and Koners, Ursula (2010) Hidden needs analysis : designing breakthrough products. Palgrave Macmillan. ISBN 978-0230219762

Gounaris, Spiros and Koritos, Christos and Vassilikopoulou, Katerina (2010) Person–place congruency in the Internet Banking context. Journal of Business Research, 63 (9-10). pp. 943-949. ISSN 0148-2963

Gordon, Jillian and Harvey, C. and Henderson, Kay and Shaw, Eleanor (2010) Entrepreneurial Philanthropy: Theoretical Antecedents and Empirical Analysis of Economic, Social, Cultural and Symbolic Capitals (Babson Paper). In: Babson Kauffman Entrepreneurship Research Conference, 2010-06-12 - 2010-06-14, University of Lausanne, Switzerland. (Unpublished)

Geiger, Susi and Finch, J.H. (2010) Networks of mind and networks of organizations : the map metaphor in business network research. Industrial Marketing Management, 39 (3). pp. 381-389. ISSN 0019-8501

Gordon, Jillian and Shaw, Eleanor and Henderson, Kay and Harvey, C. (2010) Entrepreneurial Philanthropy in the 21st Century: the role of entrepreneurial capital in contemporary practice. In: Institute of Small Business and Entrepreneurship, 2010-11-01, London. (Unpublished)

Gounaris, Spiros and Dimitriadis, Sergios and Stathakopoulos, Vlasis (2010) An examination of the effects of service quality and satisfaction on customers’ behavioral intentions in e-shopping. Journal of Services Marketing, 24 (2/3). pp. 142-156. ISSN 0887-6045

Gounaris, Spiros and Vassilikopoulou, Katerina and Chatzipanagiotou, Kalliopi C. (2010) Internal-market orientation : a misconceived aspect of marketing theory. European Journal of Marketing, 44 (11/12). pp. 1667-1699. ISSN 0309-0566

Groth, M. and Hennig-Thurau, Thorsten and Walsh, Gianfranco (2009) Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52 (5). pp. 958-974. ISSN 0001-4273

Groth, M. and Hennig-Thurau, Thorsten and Walsh, G. (2009) The perceptive customer: how do employees' emotional labor strategies affect service outcomes? Academy of Management Journal, 52 (5). pp. 958-974.

Geiger, S. and Finch, J.H. (2009) Industrial sales people as market actors. Industrial Marketing Management, 38 (6). pp. 608-617. ISSN 0019-8501

Grant, Ian and Walsh, Gianfranco (2009) Exploring the concept of brand embarrassment: the experiences of older adolescents. Advances in Consumer Research, 36. pp. 218-224. ISSN 0098-9258

Goldberg, D.J. and Brown, G. and Hutchinson, S.J. and Dillon, J. and Taylor, A. and Howie, G. and Ahmed, S. and Roy, K. and King, M. (2008) Hepatitis C action plan for Scotland: Phase II (May 2008 - March 2011). Eurosurveillance, 13 (4-6). pp. 1-2. ISSN 1560-7917

Gotsi, M. and Andriopoulos, C. and Wilson, A.M. (2008) Corporate re-branding: is cultural alignment the weakest link? Management Decision, 46 (1). pp. 46-57. ISSN 0025-1747

Gounaris, Spiros (2008) Antecedents of internal marketing practice: some preliminary empirical evidence. International Journal of Service Industry Management, 19 (3). pp. 400-434. ISSN 0956-4233

Gounaris, Spiros (2008) The notion of internal market orientation and employee job satisfaction: some preliminary evidence. Journal of Services Marketing, 22 (1). pp. 68-90. ISSN 0887-6045

Gounaris, Spiros and Koritos, Christos (2008) Investigating the drivers of Internet banking adoption decision: a comparison of three alternative frameworks. International Journal of Bank Marketing, 26 (5). pp. 282-304. ISSN 0265-2323

Gounaris, Spiros and Koritos, Christos (2008) Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption. Journal of Financial Services Marketing, 13 (1). pp. 39-51. ISSN 1363-0539

Grant, I. and Crosier, Keith (2008) Marketing in the era of accountability. [Review]

Grant, I. and Woisetschläger, David and Evanschitzky, H. and Jockisch, M. (2008) New customer promotions and their impact on existing customers. In: Academy of Marketing Sciences Annual Conference 2008, 2008-05-28 - 2008-05-31, Vancouver, Canada. (Unpublished)

Gounaris, Spiros and Chatzipanagioti, Kalliopi (2007) Measuring the effectiveness of marketing information systems: an empirically validated instrument. Marketing Intelligence and Planning, 25 (6). pp. 612-631. ISSN 0263-4503

Gounaris, Spiros and Tzempelikos, Nektarios and Chatzipanagioti, Kalliopi (2007) The relationships of customer-perceived value, satisfaction, loyalty and behavioral intentions. Journal of Relationship Marketing, 6 (1). pp. 63-87. ISSN 1533-2667

Grant, I. (2007) Online privacy - an issue for children. In: Children, media and consumption: on the front edge. Yearbooks . Nordicom, Göteborgs universitet, Göteborg, Sweden, pp. 63-78. ISBN 978-91-89471-51-1

Grant, I. and McLeod, C. (2007) Advertising agency planning - conceptualising network relationships. Journal of Marketing Management, 23 (5/6). pp. 425-442. ISSN 0267-257X

Grant, I. and O'Donohoe, S. (2007) Brand in hand? a contextualised account of adolescents' mobile phone consupmtion. Advances in Consumer Research, 34. pp. 280-285. ISSN 0098-9258

Grant, Ian C. and Hassan, Louise M. and Hastings, Gerard B. and Mackintosh, Anne Marie and Eadie, Douglas and , Cancer Research UK (Funder) (2007) The influence of branding on adolescent smoking behaviour: exploring the mediating role of image and attitudes. International Journal of Nonprofit and Voluntary Sector Marketing, 13 (3). pp. 1-11. ISSN 1465- 4520

Grant, I. and O'Donohoe, S. (2007) Why young consumers are not open to mobile marketing communications. International Journal of Advertising, 26 (2). pp. 223-246. ISSN 0265-0487

Gounaris, Spiros (2006) Internal-market orientation and its measurement. Journal of Business Research, 59 (4). pp. 432-448. ISSN 0148-2963

Goffin, Keith and Lemke, Fred and Szwejczewski, Marek (2006) An exploratory study of ‘close’ supplier-manufacturer relationships. Journal of Operations Management, 24 (2). pp. 189-209. ISSN 0272-6963

Gonzales, A. and Paliwoda, S.J. (2006) Segmenting the older consumer for online travel. Marketing Review, 6. pp. 331-348. ISSN 1469-347X

Gounaris, Spiros and Avlonitis, George and Papastathopoulou, Paulina (2006) Uncovering the keys to successful service elimination : project ServDrop. Journal of Services Marketing, 20 (1). pp. 24-36. ISSN 0887-6045

Grant, I. (2006) Creative approaches to new media research. Young Consumers: Insights and Ideas for Responsble Marketers, 7 (2). pp. 51-56. ISSN 1747-3616

Gounaris, Spiros (2005) An alternative measure for assessing perceived quality of software house services. Service Industries Journal, 25 (6). pp. 803-823. ISSN 0264-2069

Grant, Ian C. (2005) Young people's relationships with online marketing practices: an intrusion too far? Journal of Marketing Management, 21 (5). pp. 607-623. ISSN 0267-257X

Gounaris, Spiros (2005) Trust and commitment influences on customer retention : insights from business-to-business services. Journal of Business Research, 58 (2). pp. 126-140. ISSN 0148-2963

Gill, J. and Ibrahim, E.E.B. (2005) A positioning strategy for a tourist destination, based on analysis of customer's perceptions and satisfactions. Marketing Intelligence and Planning, 23 (2). pp. 172-188. ISSN 02634503

Gounaris, Spiros (2005) Measuring service quality in B2B services : an evaluation of the SERVQUAL scale vis-à-vis the INDSERV scale. Journal of Services Marketing, 19 (6). pp. 421-435. ISSN 0887-6045

Gounaris, Spiros and Dimitriadis, Sergios and Stathakopoulos, Vlasis (2005) Antecedents of perceived quality in the context of internet retail stores. Journal of Marketing Management, 21 (7/8). pp. 669-700. ISSN 0267-257X

Grout, I. and Kajzer, I. (2005) Free falling into a new design experience. International Journal of Sustainability in Higher Education. ISSN 1467-6370

Grant, Ian C. (2004) Communicating with young people through the eyes of practitioners. Journal of Marketing Management, 20 (5-6). pp. 591-606. ISSN 0267-257X

Gounaris, Spiros and Stathakopoulos, Vlasis (2004) Antecedents and consequences of brand loyalty : an empirical study. Journal of Brand Management, 11 (4). pp. 283-306. ISSN 1350-231X

Gill, J. and Ibrahim, E.E.B. (2004) Positioning strategy in international tourism market: an examination of tourists' perceptions and satisfaction towards Barbados as international destination. In: Academy of Marketing Science Conference (AMS), 2004-05-26 - 2004-05-29, Vancouver.

Goffin, Keith and Lemke, Fred (2004) Uncovering your customer’s hidden needs. European Business Forum (18). pp. 45-47.

Gounaris, Spiros and Avlonitis, George and Papastathopoulou, Paulina (2004) Managing the firms’ behaviour through market orientation development. European Journal of Marketing, 38 (11/12). pp. 1481-1508. ISSN 0309-0566

Grougiou, V. and Wilson, A.M. (2004) Call centres: the attitudes of the grey market. Journal of Customer Behaviour, 3 (2). pp. 147-164. ISSN 1475-3928

Grougiou, V. and Wilson, A.M. (2003) Financial service call centres: problems encountered by the grey market. Journal of Financial Services Marketing, 7 (4). pp. 360-368. ISSN 1363-0539

Glynn, William J. and De Burca, Sean and Brannick, Teresa and Fynes, Brian and Ennis, Sean (2003) Listening practices and performance in service organisations. International Journal of Service Industry Management, 14 (3). pp. 333-444. ISSN 0956-4233

Gounaris, Spiros and Dimitriadis, Sergios (2003) Assessing service quality on the WEB : evidence from B2C portals. Journal of Services Marketing, 17 (5). pp. 529-548. ISSN 0887-6045

Gounaris, Spiros and Papastathopoulou, Paulina and Avlonitis, George (2003) Assessing the importance of the development activities for successful new services : does innovativeness matter? International Journal of Bank Marketing, 21 (5). pp. 266-279. ISSN 0265-2323

Gounaris, Spiros and Stathakopoulos, Vlasis and Athanasopoulos, Andreas (2003) Antecedents to perceived service quality : an exploratory study in the banking sector. International Journal of Bank Marketing, 21 (4). pp. 168-190. ISSN 0265-2323

Grant, Ian C. and Waite, Kathryn (2003) Following the yellow brick road - young adults' experiences of the information super-highway. Qualitative Market Research: An International Journal, 6 (1). pp. 48-57. ISSN 1352-2752

Grout, Ian and Kajzer, Ingrid (2003) Breaking free from the unsustainable now. Designjournalen, 10 (1). pp. 36-45. ISSN 1400-8963

Gounaris, Spiros and Avlonitis, George and Kouremenos, Athanasios and Papavasiliou, Nikolaos (2002) Market share and customer satisfaction : what is the missing link? Journal of Euromarketing, 10 (4). pp. 61-82. ISSN 1049-6483

Gounaris, Spiros and Venetis, Karin (2002) Trust in industrial service relationships : behavioral consequences, antecedents and the moderating effect of the duration of the relationship. Journal of Services Marketing, 16 (7). pp. 636-655. ISSN 0887-6045

Gabbott, M. and Hogg, G. (2001) Non-Verbal communication in service encounters: a conceptual framework. Journal of Marketing Management, 17 (1). pp. 5-26. ISSN 0267-257X

Goffin, Keith and Szwejczewski, Marek and Lemke, Fred and Pfeiffer, Rolf (2001) What does ‘partnership’ mean? : a study of supplier management in german manufacturing companies. In: 12th Annual Meeting of the Production and Operations Management Society, 2001-03-30 - 2001-04-02, Orlando.

Gotsi, D. and Wilson, Alan (2001) Corporate reputation management: Living the brand. Management Decision, 39 (2). pp. 99-104. ISSN 0025-1747

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Hamilton, Kathy and Alexander, Matthew (2013) Organic community tourism : a cocreated approach. Annals of Tourism Research, 42. 169–190. ISSN 0160-7383

Hewer, Paul and Brownlie, Douglas and Kerrigan, Finola (2013) 'The exploding plastic inevitable' : ‘Branding being’, brand Warhol and the factory years. Scandinavian Journal of Management, 29 (2). pp. 184-193. ISSN 0956-5221

Hewer, Paul and Brownlie, Douglas (2013) Spaces of hope, enlivenment and entanglement : explorations in the spatial logic of celebrity culinary brands. Journal of Consumer Culture, 13 (1). pp. 46-63.

Hewer, Paul and Hamilton, Kathy (2012) Exhibitions and the role of fashion in the sustenance of the Kylie Brand mythology : unpacking the spatial logic of celebrity culture. Marketing Theory, 12 (4). pp. 411-425. ISSN 1470-5931

Hamilton, Kathy (2012) Single mothers in poverty : consumption paradoxes of stigma avoidance. In: Association for Consumer Research Conference, 2012-10-04 - 2012-10-07, Vancouver.

Hamilton, Kathy and Dunnett, Susan and Downey, Hilary (2012) Researcher identity : exploring the transformatory power of the research experience. Journal of Consumer Behaviour, 11 (4). pp. 275-282. ISSN 1472-0817

Hynes, Niki and Wilson, Juliette (2012) Co-evolutionary dynamics in strategic alliances : the influence of the industry lifecycle. Technological Forecasting and Social Change, 79 (6). pp. 1169-1175. ISSN 0040-1625

Hynes, Niki and Wilson, Juliette (2012) Survival of the fittest or survival of the group? Co-evolutionary dynamics in strategic alliances. In: Management dynamics in strategic alliances. Research in Strategic Alliances . Information Age Publishing, Charlotte, NC.. ISBN 9781617357558

Hamilton, Kathy and Alexander, Matthew (2012) 'Labour of Love' : exploring community regeneration through Adopt A Station. In: BSA Annual Conference, 2011-04-15.

Hamilton, Kathy (2012) Low-income families and coping through brands : inclusion or stigma? Sociology, 46 (1). pp. 74-90. ISSN 0038-0385

Hamilton, K. (2012) Understanding children as consumers. [Review]

Hamilton, Kathy and Downey, Hilary (2012) The role of nostalgic consumption in transition to vulnerability. In: European Sociology Association Consumer Network Meeting, 2012-09-05 - 2012-09-08, Berlin.

Hamilton, Kathy and Wagner, Beverly and Wilson, Juliette and Tonner, Andrea (2012) Food and nostalgia - poetic representations in representing culinary cultures : an exploration of three culinary texts. In: 7th Consumer Culture Theory Conference, 2012-08-16 - 2012-08-19, Oxford. (Unpublished)

Harker, Michael and Brennan, Ross (2011) The strategy and tactics of cases in marketing education. In: World Marketing Congress 2011, 2011-07-20 - 2011-07-23, Reims.

Harker, Michael and Taheri, Babak (2011) Marketing applications: from Angry Birds to happy marketers. In: Academy of Marketing Conference 2011, 2011-07-05 - 2011-07-07, Liverpool, UK.

Harvey, Charles and MacLean, Mairi and Gordon, Jillian and Shaw, Eleanor (2011) Andrew Carnegie and the foundations of contemporary entrepreneurial philanthropy. Business History, 53 (3). pp. 425-450. ISSN 0007-6791

Harker, Michael and Kotler, Philip and Armstrong, Gary and Merino, Maria and Pintado, Teresa and Juan, Jose and Brennan, Ross (2011) Introducción al marketing 3e. Pearson Espana. ISBN 9788483226766

Hamilton, K.L. and Higgans, L. (2011) Sacred places : an exploratory investigation of consuming pilgrimage. Advances in Consumer Research, 38.

Hassan, L.M. and Shiu, E.M.K. and Michaelidou, M. (2010) The influence of nutritional information on choice : the roles of temptations, conflict, and self control. Journal of Consumer Affairs, 44 (3). pp. 499-515. ISSN 0022-0078

Hamilton, K.L. and Hewer, P.A. (2010) Tribal mattering spaces : social-networking sites, celebrity affiliations, and tribal innovations. Journal of Marketing Management, 26 (3-4). pp. 271-289. ISSN 0267-257X

Hewer, P.A. and Hamilton, K.L. (2010) On emotions and salsa: some thoughts on dancing to rethink consumers. Journal of Consumer Behaviour, 9 (2). pp. 113-125. ISSN 1472-0817

Hewer, Paul and Brownlie, Douglas (2010) On market forces and adjustments : acknowledging consumer creativity through the aesthetics of 'debadging'. Journal of Marketing Management, 26 (5-6). pp. 428-440. ISSN 0267-257X

Hamill, J. (2010) e-Marketing: Ten Years On. Journal of Marketing Management. ISSN 0267-257X (In Press)

Hamilton, K.L. and Hewer, P.A. (2010) Gender in motion: dancing salsa and masculine identities. In: 10th Conference on Gender, Marketing and Consumer Behaviour, 2010-06-26 - 2010-06-29, Ambleside, UK. (Unpublished)

Hamilton, K.L. and Hassan, L.M. (2010) Self-concept, emotions and consumer coping : smoking across Europe. European Journal of Marketing, 44 (7/8). pp. 1101-1120. ISSN 0309-0566

Hamilton, K.L. and Hassan, L.M. (2010) Tobacco consumption in the home: impact on social relationships and marking territory. Advances in Consumer Research, 37. pp. 319-325. ISSN 0098-9258

Harker, M.J. (2010) Steam Powered Marketing. In: Academy of Marketing Conference 2010, 2010-07-06 - 2010-07-08, Coventry.

Hewer, P.A. and Hamilton, Kathy (2010) On consuming celebrities : the case of the Kylie e-community. Advances in Consumer Research, 38.

Hamilton, Kathy (2009) Consumer decision making in low-income families : the case of conflict avoidance. Journal of Consumer Behaviour, 8 (5). pp. 252-267. ISSN 1472-0817

Hewer, P.A. and Brownlie, Douglas (2009) Cultures of unruly bricolage: 'debadging' and the cultural logic of resistance. Advances in Consumer Research, 36. pp. 686-687. ISSN 0098-9258

Hynes, N. and Wilson, J. (2009) Separating the birds from the bees: The coevolution of network dynamics. In: 25th Industrial Marketing and Purchasing Group Conference, 2009-09-03 - 2009-09-05, Marseille, France. (Unpublished)

Hynes, N. (2009) Corporate culture, strategic orientation, and business performance: new approaches to modeling complex relationships. Technological Forecasting and Social Change, 76 (5). pp. 644-651. ISSN 0040-1625

Hamilton, K.L. (2009) Consumer kids: how big business is grooming our children for profit. International Journal of Market Research, 51 (5). pp. 709-710. ISSN 0025-3618

Hamilton, K.L. (2009) Low-income families: experiences and responses to consumer exclusion. International Journal of Sociology and Social Policy, 29 (9/10). pp. 543-557. ISSN 0144-333X

Hamilton, K.L. (2009) Those left behind: inequality in consumer culture. Irish Marketing Review, 20 (2). pp. 40-54. ISSN 0790-7362

Hamilton, Kathy and Hewer, Paul (2009) Salsa magic: an exploratory netnographic analysis of the salsa experience. Advances in Consumer Research, 36. pp. 502-508. ISSN 0098-9258

Hassan, L.M. and Shiu, E.M.K. and Walsh, G. and Hastings, G. (2009) Help for a life without tobacco: a case study on demarketing across two levels. Marketing Intelligence and Planning, 27 (4). pp. 486-502. ISSN 0263-4503

Hewer, P.A. and Brownlie, D. (2009) Culinary culture, gastrobrands and identity myths: 'Nigella', an iconic brand in the baking. In: Advances in Consumer Research, 2009-10-01, San Francisco.

Hewer, P.A. and Hamilton, K.L. (2009) On Emotional Economies and the Dance Turn: An Exploratory Analysis of the Possibilities of the Salsa Experience. In: 5th Workshop on Interpretive Consumer Research, 2009-04-02 - 2009-04-03, Milan, Italy.

Hewer, Paul and Brownlie, Douglas (2009) Culinary culture, gastrobrands and identity myths: 'Nigella', an iconic brand in the baking. Advances in Consumer Research, 36. pp. 482-487. ISSN 0098-9258

Hewer, P.A. and Brownlie, Douglas (2009) Putting reflective practice in its place: an exploratory study of the lived experience of 'postering' as teaching innovation. In: Academy of Marketing Annual Conference, 2009-07-07 - 2009-07-09, Leeds Metropolitan University, Leeds, UK. (Unpublished)

Hynes, N. and Wilson, J. (2008) Co-evolution in supply chains. In: 1st European B2B Marketing Workshop, 2008-06-20 - 2008-06-21, Lausanne, Switzerland. (Unpublished)

Hamill, J. and Stevenson, Alan (2008) Book review: Get to the top on google. International Journal of Market Research, 50 (6). pp. 843-844. ISSN 0025-3618

Hamilton, K.L. and Catterall, M. (2008) I can do it! consumer coping and poverty. Advances in Consumer Research, 35. pp. 551-556. ISSN 0098-9258

Hamilton, K.L. and Catterall, Miriam and Maclaren, Pauline and Stevens, Lorna (2008) Materialist feminism: reinstating a wider social critique in research on gender and consumer behavior gender. In: 9th ACR Conference on Gender, Marketing, and Consumer Behavior, 2008-06-16 - 2008-06-19, Boston.

Hamilton, K.L. and Catterall, M. (2008) Cooperation and conflict in family decision making. European Advances in Consumer Research, 8.

Harker, M.J. and Thomas, M.J. and Crosier, K. and Brennan, R. (2008) Marketing intelligence and planning: past, present and future. Marketing Intelligence and Planning, 26 (1). pp. 7-10. ISSN 0263-4503

Hassan, L.M. and Shiu, E.M.K. and Thrasher, J. and Fong, G. and Hastings, G. (2008) Exploring the effectiveness of cigarette warning labels: findings from the United States and United Kingdom arms of the International Tobacco Control (ITC) Four Country Survey. International Journal of Nonprofit and Voluntary Sector Marketing, 13 (3). pp. 263-274. ISSN 1465- 4520

Hewer, Paul and Brownlie, Douglas and Treanor, Steven and Ferguson, Pauline and Hamilton, Susan (2008) Peeps, beemers and scooby-doos: exploring community value among Scottish cruisers. Advances in Consumer Research, 35. pp. 429-438. ISSN 0098-9258

Hynes, N. (2008) Why colour matters: the importance of colour in corporate visual identity. Journal of Brand Management. ISSN 1350-231X

Hynes, N. and Mollenkopf, Diane A. (2008) Capturing strategic alliance outcomes: an analysis of motives, objectives and outcomes. International Journal of Technology Management, 43 (1/2/3). pp. 194-211. ISSN 0267-5730

Hart, S. and Baker, M.J. (2007) The marketing book 6th edition. Butterworth-Heinemann, Oxford, UK. ISBN 978-0-7506-8566-5

Hibbert, S.A. and Smith, A. and Davies, A. and Ireland, F. (2007) Guilt appeals: persuasion knowledge and charitable giving. Psychology and Marketing, 24 (8). pp. 723-742. ISSN 0742-6046

Hamilton, S. and Hewer, P.A. and Brownlie, Douglas (2007) Cultures of community and consumption: an exploratory study of identity transition and social practice. In: Academy of Marketing Annual Conference, 2007-07-01, London. (Unpublished)

Hewer, P.A. and Brownlie, Douglas (2007) Exploring consumer culture and theories of practice. In: Fourth Interpretive Consumer Research Workshop, 2007-04-26 - 2007-04-27, MARSEILLE.

Hamilton, K.L. (2007) Making sense of consumer disadvantage. In: Critical Marketing: Defining the Field. Elsevier, pp. 178-192. ISBN 978-0-7506-8066-0

Hamilton, K.L. and Catterall, M. (2007) Love and consumption in poor families headed by lone mothers. Advances in Consumer Research, 34. pp. 559-564. ISSN 0098-9258

Hamilton, K.L. and Catterall, M. (2007) Keeping up appearances: low-income consumers' strategies aimed at disguising poverty. In: Asia-Pacific Advances in Consumer Research. Association for Consumer Research, 184 - 189.

Harker, M.J. and Bennan, R. and Ward, J. and Fierro, J. (2007) The teaching and learning of relationship marketing. In: 36th European Marketing Academy Conference, 2007-05-22 - 2007-05-25, Reykjavik.

Hassan, L.M. and Shiu, E.M.K. (2007) Gender differences in low risk single-occasion drinking: an application of the theory of planned behaviour. International Journal of Consumer Studies, 31 (4). pp. 317-325. ISSN 1470-6423

Hassan, L.M. and Walsh, G. and Shiu, E.M.K. and Hastings, G. and Harris, F. (2007) Modeling persuasion in social advertising: a study of responsible thinking in anti-smoking promotion in eight Eastern EU (European Union) member states. Journal of Advertising, 36 (2). ISSN 0091-3367

Hewer, P.A. and Brownlie, Douglas and Treanor, S. and Ferguson, P. (2007) That petrol emotion: emancipatory scenes and neo-tribal consumption. In: Consumer Culture Theory Conference, 2007-05-26 - 2007-05-27, Toronto. (Unpublished)

Hynes, N. (2007) Why colour matters: the importance of colour in corporate visual identity. In: 36th European Marketing Academy Conference, 2007-05-22 - 2007-05-25, Reykjavik.

Hynes, N. and Mollenkopf, D.A. (2007) Partners with the right attitude: why strategic orientation matters in firm to firm relationships. In: International Marketing and Purchasing Group Conference, 2007-01-01, Manchester, United Kingdom. (Unpublished)

Heyer, K.S. and Ibeh, K.I.N. and Young, S. (2006) Ethnic ties and ethnic networks and the internationalisation of UK-based Indian small and medium-sized enterprises. International Journal of Entrepreneurship and Innovation, 6 (6). pp. 508-525. ISSN 1465-7503

Hennig-Thurau, Thorsten and Houston, Mark B. and Walsh, G. (2006) The differing role of success drivers across sequential channels: an application to the motion picture industry. Journal of the Academy of Marketing Science, 34 (4). pp. 559-575. ISSN 0092-0703

Hamilton, Kathy and Catterall, Miriam (2006) Transitions into poverty: An exploratory study into how families cope when faced with income reduction and limited consumption opportunities. Marketing Review, 6 (2). pp. 123-136. ISSN 1469-347X

Hynes, Niki and Gurau, Calin and Chan, Henry (2006) Consumer trust and its effect on sustainable e-commerce development in China. World Review of Entrepreneurship, Management and Sustainable Development, 2 (1-2). pp. 23-35. ISSN 1746-0573

Hamilton, K.L. and Catterall, M. (2006) Consuming love in poor families: Children's influence on consumption decisions. Journal of Marketing Management, 22 (9-10). pp. 1031-1052. ISSN 0267-257X

Hamilton, K.L. and Downey, H. and Catterall, M. (2006) A sheep in wolf's clothing: exploring researcher vulnerability. Advances in Consumer Research, 33. pp. 672-677. ISSN 0098-9258

Harker, M.J. (2006) Full wallets: the customer perspective on loyalty cards. Journal of Consumer Behaviour. ISSN 1472-0817

Harker, M.J. (2006) Realpolitik: consumer morality and emotions in marketing relationships. Journal of Relationship Marketing. ISSN 1533-2667

Hewer, P.A. and Brownlie, D. (2006) Constructing hortiporn: on the aesthetics of stylised exteriors. Advances in Consumer Research, 33. pp. 36-42. ISSN 0098-9258

Hynes, N. and Mollenkopf, D. (2006) Strategic orientation and performance in dedicated biotechnology firms. International Journal of Technology Marketing, 1 (3). pp. 243-264. ISSN 1741-878X

Hynes, N. and Lo, S. (2006) Innovativeness and consumer involvement in the Chinese market. Singapore Management Review, 28 (2). pp. 31-46. ISSN 0129-5977

Hibbert, Sally A. and Home, Suzanne and Tagg, Stephen K. (2005) Charity retailers in competition for merchandise: Examining how consumers dispose of used goods. Journal of Business Research, 58 (6). pp. 819-828. ISSN 0148-2963

Hewer, P.A. and Brownlie, Douglas (2005) Re-enchantment and the kitchen: exploring the visual grammar of culinary cultures. In: Workshop on interpretive consumer research, 2005-05-06 - 2005-05-08, Copenhagan, Denmark.

Hewer, P.A. and Brownlie, Douglas and Treanor, S. (2005) Identity in motion: an exploratory study of conspicuous consumption among car cruisers. In: 34th European Marketing Academy Conference, 2005-05-24 - 2005-05-27, Milan.

Hamilton, K.L. and Catterall, M. (2005) Towards a better understanding of the low income consumer. Advances in Consumer Research, 32 (1). pp. 627-632. ISSN 0098-9258

Harker, M.J. (2005) Relationship marketing defined? In: Relationship Marketing. Sage, United Kingdom. ISBN 1412908663

Harris, S.G.S. and Dibben, M.R. and Wheeler, C.N. (2005) Relationship capital; relationship values. In: International Business in an Enlarging Europe: Integration, Competition and Collaboration. Palgrave Macmillan.

Harris, S.G.S. and Wheeler, C.N. (2005) Entrepreneurs' relationships for internationalization: Functions, origins and strategies. International Business Review, 14 (3). pp. 187-207. ISSN 0969-5931

Hibbert, S.A. and Hogg, G.M. and Quinn, T. (2005) Social entrepreneurship: Understanding consumer motives for buying the Big Issue. Journal of Consumer Behaviour, 4 (3). pp. 159-173. ISSN 1472-0817

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) Healthcare and the information revolution: Re-configuring the healthcare service encounter. Health Service Management Research, 17. pp. 188-199. ISSN 0951-4848

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) The professional service encounter in the age of the Internet: an exploratory study. Journal of Services Marketing, 17 (5). pp. 476-494. ISSN 0887-6045

Hogg, Gillian M. and Laing, Angus and Newholm, Terry (2005) Crisis of confidence: Re-narrating the consumer-professional discourse. Advances in Consumer Research, 32 (1). pp. 514-521. ISSN 0098-9258

Hart, Susan and Sittimalakrom, Wuthichai (2004) Market orientation versus quality orientation: sources of superior business performance. Journal of Strategic Marketing, 12 (4). pp. 243-253. ISSN 0965-254X

Harker, M.J. (2004) Lenses and mirrors : the customer perspective on part-time marketers. Marketing Intelligence and Planning, 22 (6). pp. 663-672. ISSN 0263-4503

Hart, Susan and Hultink, Erik Jan and Tzokas, Nikolaos (2004) Navigating the new product development process. Industrial Marketing Management, 33 (7). pp. 619-626. ISSN 0019-8501

Hart, Susan and Smith, Andrew and Sparks, Leigh and Tzokas, Niko (2004) Delivering customer loyalty schemes in retailing: exploring the employee dimension. International Journal of Retail and Distribution Management, 32 (4). pp. 190-204. ISSN 0959-0552

Hart, S. and Hoe, L. and Hogg, G.M. (2004) Faking it : Counterfeiting and consumer contradictions. European Advances in Consumer Behaviour, 6. pp. 60-67. ISSN 0306-8293

Hogg, G. and Shaw, D. and Hassan, L.M. and Shiu, E.M.K. and Wilson, E.M. (2004) Fashion victim: the impact of sweatshop concerns on clothing choice. In: Proceedings of the 33rd EMAC Conference: Worldwide Marketing? University of Murcia, Murcia, Spain. ISBN 8483714647

Hogg, Gillian M. and Laing, Angus and Newholm, Terry (2004) Talking together: consumer communities in healthcare. Advances in Consumer Research, 31. pp. 67-73. ISSN 0098-9258

Howcroft, B. and Hewer, P.A. and Hamilton, R. (2004) A study of banker-customer interactions and behavioural loyalty in retail banking. In: Liechtensteinisches Finanzdienstleistungs-Symposium, 2004-04-05, Liechtenstein. (Unpublished)

Heyer, J.S. and Ibeh, K.I.N. (2003) Ethnic networks and foreign market entry: an exploratory study of smaller UK-based Indian firms. In: 29th European International Business Academy Conference, 2003-12-11 - 2003-12-13, Copenhagen, Denmark. (Unpublished)

Howcroft, B. and Hewerb, Paul and Durkin, M. (2003) Banker-customer interactions in financial services. Journal of Marketing Management, 19 (9-10). pp. 1001-1020. ISSN 0267-257X

Hewer, P.A. (2003) Consuming gardens: paradise, nostalgia and postmodernism. In: European Advances of Consumer Research, 2003-09-01.

Howcroft, Barry and Hewer, Paul and Hamilton, Robert (2003) Consumer decision-making styles and the purchase of financial services. Services Industries Journal, 23 (3). pp. 63-81. ISSN 0264-2069

Hart, S. (2003) Marketing changes. ITBP, United Kingdom. ISBN 1861526733

Hart, Susan and Smith, Andrew and Sparks, Leigh and Tzokas, Nikolaos (2003) Retail loyalty schemes: results for a consumer diary study. Journal of Retailing and Consumer Services, 10 (2). pp. 109-119. ISSN 0969-6989

Hewer, P.A. (2003) Consuming gardens: Representations of paradise, nostalgia and postmodernism. Advances in Consumer Research, 6. pp. 327-331. ISSN 0098-9258

Horne, S. and Hewer, P.A. and Kerr, K. (2003) The way we live: understanding the acquisition of living skills to facilitate the consumer empowerment of young people in the 21st century. International Journal of Consumer Studies, 23 (3). pp. 226-227. ISSN 1470-6423

Horne, S. and Hewer, P.A. and Kerr, K. (2003) Determining customer needs for living skills and the impact of these needs on services design. In: Academy of Marketing Conference, 1900-01-01.

Hultman, C. and Shaw, E. (2003) The interface between transactional and relational orientation in small service firm's marketing behaviour. Journal of Marketing: Theory and Practice, 11 (1). ISSN 1069-6679

Hart, Susan and Hogg, Gillian M. and Banerjee, M. (2002) An examination of primary stakeholders' opinions in CRM: Convergence and divergence? Journal of Customer Behaviour, 1 (2). pp. 241-268. ISSN 1475-3928

Hogg, Gillian M. and Laing, Angus (2002) Political exhortation, patient expectation and professional execution: Perspectives on the consumerisation of healthcare. British Journal of Management, 13 (2). pp. 173-188. ISSN 1045-3172

Harker, M.J. (2002) Lingua franca. Journal of Customer Behaviour, 1 (2). pp. 195-214. ISSN 1475-3928

Hart, S. and Hogg, G.M. and Thomson, E. (2002) Does CRM deliver? Journal of Customer Behaviour, 1. pp. 241-268. ISSN 1475-3928

Howcroft, B. and Hewer, P.A. and Hamilton, R. (2002) Consumer attitude and the usage and adoption of home-based banking in the United Kingdom. International Journal of Bank Marketing, 20 (3). pp. 111-121. ISSN 0265-2323

Hart, Susan and Soehadi, A.W. and Tagg, S.K. (2001) Measuring market orientation in the Indonesian retail context. Journal of Strategic Marketing, 9 (4). pp. 285-299. ISSN 0965-254X

Hart, S. (2001) Marketing and management interfaces in the enactment of strategic management accounting practices: an exploratory investigation. CIMA, United Kingdom. ISBN 1-85971489-7

Hibbert, Sally and Tagg, Stephen (2001) Shopping motivation: Investigating the shopping process and outcomes of the retail experience at a craft fair. Journal of Marketing Management, 17 (3-4). pp. 341-366. ISSN 0267-257X

Hamill, J. (2001) Building sustained customer advantage. In: 7th Annual International Conference of the Banking Institute of Higher Education, 1900-01-01.

Hogg, G. and Dunne, A. and Carter, Sara (1998) Investing in People: Internal Marketing and Corporate Culture. Journal of Marketing Management, 14. pp. 879-895. ISSN 0267257X (paper) ; 1472-1376 (electronic)

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Ibeh, Kevin and Wilson, Juliette and Chizema, A (2012) The internationalization of African firms 1995–2011 : review and implications. Thunderbird International Business Review, 54 (4). 411–427. ISSN 1096-4762

Ibeh, Kevin and Kasem, Laila (2011) The network perspective and the internationalization of small and medium sized software firms from Syria. Industrial Marketing Management, 40 (3). pp. 358-367. ISSN 0019-8501

Ibeh, K.I.N. and Debrah, Y. (2011) Female talent development and African business schools. Journal of World Business, 46 (1). pp. 42-49. ISSN 1090-9516

Ibeh, K.I.N. and Analogbei, M. (2010) International entrepreneurship and small and medium-sized enterprises. In: Entrepreneurship marketing. Routledge, Abingdon, pp. 273-284. ISBN 9780415573764

Ibeh, K.I.N. and Woisetschläger, David (2009) Marketing mix efforts and brand equity. In: AMA Winter Educators Conference 2009: Marketing Theory and Applications. AMA Educators Proceedings, 20 . Curran Associates, Inc., New York, United States of America. ISBN 9781615671434

Ibeh, K.I.N. (2009) Toward a contingency framework of export entrepreneurship: conceptualisation and empirical evidence. In: Entrepreneurship and Globalization. Contemporary Issues in Business & Globalization, 5 . Sage Publications, London. ISBN 9781847875006

Ibeh, Kevin and Davies, Sheena (2009) Contemporary challenges in international business. Academy of International Business Series . Palgrave Macmillan, United Kingdom. ISBN 9780230218451

Ibeh, K.I.N. and Borchert, O. and Wheeler, C.N. (2009) Micromultinationals: transcending resource challenges in international business. In: Contemporary Challenges in International Business. Palgrave Macmillan. ISBN 9780230218451

Ibeh, K.I.N. and Davies, Sheena (2009) Perspectives on contemporary challenges in international business. In: Contemporary Challenges in International Business. Academy of International Business (2008). Palgrave Macmillan, Basingstoke, pp. 1-12. ISBN 9780230218451

Ibeh, K.I.N. and Dimitratos, P. and Johnson, Jeffrey E. and Slow, Jonathan (2009) Core rigidities of micromultinationals: the Scottish experience. In: Internationalization, entrepreneurship and the smaller firm: Evidence from around the world. Edward Elgar, Cheltenham, United Kingdom, pp. 139-149. ISBN 9781847208309

Ibeh, K.I.N. (2008) Foreign direct investment motivations of nascent transnational corporations from Africa. In: 11th Annual McGill International Entrepreneurship Conference, 2008-12-05 - 2008-12-08, University of Otago, Dunedin, New Zealand.

Ibeh, K.I.N. and Carter, S.L. and Poff, D. and Hamill, J. (2008) How focused are the world's top-rated business schools on educating women for global management? Journal of Business Ethics, 83 (1). pp. 65-83. ISSN 0167-4544

Ibeh, Kevin and Carter, Sara (2008) Editorial: perspectives on women, globalisation and global management. Journal of Business Ethics, 83 (1). pp. 1-3. ISSN 0167-4544

Ibeh, K.I.N. and Vissak, T. and Paliwoda, S.J. (2008) Internationalising from the European periphery: triggers, processes, and trajectories. Journal of Euromarketing, 17 (1). pp. 35-48. ISSN 1049-6483

Ibeh, K.I.N. (2008) Africa's fledgling transnational corporations. In: 3rd Aalborg International Business Conference, 1900-01-01, University of Aalborg, Denmark.

Ibeh, K.I.N. (2008) Nascent transnational corporations from rising Africa: preliminary insights and research agenda. In: 34th Annual Conference of the European International Business Academy, 2008-12-11 - 2008-12-13, Tallinn University of Technology, Estonia.

Ibeh, K.I.N. and Borchert, O. (2008) A quintessential 'born global'? case evidence from a rapidly internationalising Canadian small firm. In: Handbook of Ethnic Minority Entrepreneurship. Edward Elgar.

Ibrahim, E.E.B. and Ezepue, P.O. (2007) Factors stimulating initial export activity: any difference for Nigerian firms? Journal of African Business, 8 (2). pp. 7-26. ISSN 1522-8916

Ibeh, K.I.N. and Carter, S. and Hamill, J. (2007) Developing female talent for global management : a study of the world's top-rated business schools. In: 33rd Annual Conference of the European International Business Academy, 2007-12-13 - 2007-12-15, Catania.

Iyer, G.R. and Sharma, A. and Evanschitzky, H. (2006) Global marketing of industrial products: are interpersonal relationships always critical? Industrial Marketing Management, 35 (5). pp. 611-620. ISSN 0019-8501

Ibeh, K.I.N. and Ibrahim, E.E.B. and Panayides, P.M. (2006) International market success among smaller agri-food companies : Some case study evidence. International Journal of Entrepreneurial Behaviour and Research, 12 (2). pp. 85-104. ISSN 13552554

Ibrahim, E.E.B. and Joseph, M. (2006) A customers' perception of electronic service delivery in the UK retail banking sector. International Journal of Bank Marketing, 24 (7). pp. 475-493. ISSN 02652323

Ibeh, K.I.N. (2005) Firm-level internationalisation in sub-Sahara: review and implications. In: Academy of International Business UK Chapter Annual Conference, 2005-04-08 - 2005-04-09, Bath, United Kingdom. (Unpublished)

Ibeh, K.I.N. (2005) Internationalisation among smaller sub-Saharan African forms: summary evidence and implications. In: 6th International Conference of the International Academy of African Business and Development, 2005-04-06 - 2005-04-09, Dar es Salaam.

Ibeh, K.I.N. and Wheeler, C.N. (2005) A resource-centred interpretation of export performance. International Entrepreneurship and Management Journal, 1 (4). pp. 539-556. ISSN 1554-7191

Ibeh, Kevin I.N. and Luo, Yin and Dinnie, Keith J. (2005) E-branding strategies of internet companies: Some preliminary insights from the UK. Journal of Brand Management, 12 (5). pp. 355-373. ISSN 1350-231X

Ibeh, K.I.N. (2005) Toward a greater level of international entrepreneurship among agribusiness firms: Resource levers and strategic options. Management International Review, 45 (3). pp. 59-81. ISSN 0025-181

Ibrahim, E.E.B. and Sothornopabutr, P. (2005) Country-of-origin and consumer evaluation of mobile handsets: a comparative study of Scotland and Thailand. In: European Marketing Academy Conference, 2005-05-24 - 2005-05-27, Milan, Italy.

Ibeh, K.I.N. (2004) What do we know about international entrepreneurship in sub-Saharan Africa? In: 7th McGill International Conference on International Entrepreneurship, 2004-09-17 - 2004-09-20, Montreal, Canada. (Unpublished)

Ibeh, K.I.N. (2004) Furthering export participation in less performing developing countries: the effects of entrepreneurial orientation and managerial capacity factors. International Journal of Social Economics, 31 (1). pp. 94-110. ISSN 03068293

Ibeh, Kevin and Johnson, Jeffrey E. and Dimitratos, Pavlos and Slow, Jonathan (2004) Micromultinationals: Some preliminary evidence on an emergent star of the international entrepreneurship field. Journal of International Entrepreneurship, 2 (4). pp. 289-303. ISSN 15707385

Ibeh, K.I.N. and Brock, J.U. (2004) Conducting survey research among organisational populations in developing countries: can the drop and collect technique make a difference? International Journal of Market Research, 46 (3). pp. 375-373.

Ibeh, K.I.N. and Brock, J.U. and Zhou, J. (2004) The drop and collect survey among industrial populations: Theory and empirical evidence. Industrial Marketing Management, 33 (2). pp. 155-165. ISSN 00198500

Ibeh, K.I.N. and Lin, H.C. and Young, Stephen (2004) Information technology and electronics firms from Taiwan Province of China in the United Kingdom: Emerging trends and implications. Transnational Corporations, 13 (3). pp. 21-52. ISSN 10149562

Ibrahim, E.E.B. and Joseph, M. (2004) The impact of technology on customers' perceptions towards electronic service delivery in the UK retail banking sector - a preliminary investigation. In: European Marketing Academy Conference (EMAC), 2004-05-18 - 2004-05-21, Murcia, Spain.

Ibeh, K.I.N. and Sakalaskaus, D. (2003) Internet usage and marketing relationships in the real estate sector: a study of recent property buyers in Canada and the UK. In: Internationalization: Firm Strategies and Management. Academy of International Business Series . Macmillan, United States, pp. 262-273. ISBN 1-4039-0671-8

Ibeh, K.I.N. (2003) Factors stimulating initial export activity: some empirical evidence. In: 4th International Conference of the International Academy of African Business and Development, 2003-04-09 - 2003-04-12, London.

Ibeh, K.I.N. (2003) On the internal drivers of export performance among Nigerian firms: Empirical findings and implications. Management Decision, 41 (3). pp. 217-225. ISSN 00251747

Ibeh, K.I.N. (2003) SME internationalisation policies in the sub-Saharan Africa: lessons from the OECD countries. In: Dimensions of African Business and Development. Sheffield Hallam University Press, pp. 167-181. ISBN 0863399738

Ibeh, K.I.N. (2003) Toward a contingency framework of export entrepreneurship: Conceptualisations and empirical evidence. Small Business Economics, 20 (1). pp. 49-68. ISSN 0921898X

Ibeh, K.I.N. and Lin, H.C. and Young, S. (2002) The international market development of Taiwanese IT and electronic firms in the UK: emerging trends and theoretical insights. In: 28th European International Business Academy Conference, 2002-12-08 - 2002-12-10, Athens, Greece. (Unpublished)

Ibeh, K.I.N. (2002) Export entrepreneurship among environmentally challenged African firms. In: Dynamics of Marketing in African Nations. Greenwood, pp. 285-304. ISBN 156720399X

Ibeh, K.I.N. (2002) On the internal correlates of nigerian firms' export behaviour: empirical evidence and implications. In: 3rd International Conference of the International Academy of African Business and Development, 2002-04-03 - 2002-04-06, Port Elizabeth. (Unpublished)

Ibeh, K.I.N. (2002) Toward greater firm-level international entrepreneurship within the UK agribusiness sector: strategic options and resource. In: 3rd McGill International Entrepreneurship Conference, 2002-09-02, Montreal.

Ibeh, K.I.N. and Madicjie, N. (2002) International marketing for the African incorporated: normalising the absurdities. In: Dynamics of Marketing in African Nations. Greenwood, pp. 191-204. ISBN 156720399X

Ibeh, K.I.N. and Sakalaskaus, D. (2002) Internet usage and marketing relationships in the real estate sector: a study of recent property buyers in Canada and the UK. In: 29th Academy of International Business UK Chapter Annual Conference, 2002-04-12 - 2002-04-13, Preston.

Ibeh, K.I.N. and Wheeler, C.N. (2002) Export behaviour in the UK - a review. In: International Business: Adjusting to New Challenges and Opportunities. Palgrave, pp. 147-165. ISBN 033398410

Ibeh, K.I.N. (2001) Exploring international entrepreneurial orientation among UK agribusiness firms: a research agenda. In: 4th McGill Conference on International Entrepreneurship, 2001-01-01. (Unpublished)

Ibeh, K.I.N. (2001) Export performance research in the UK: review and theoretical framework. In: Academy of International Business UK Chapter Annual Conference, 2001-01-01. (Unpublished)

Ibeh, K.I.N. (2001) On the resource-based, intergrative view of small firm internationalisation: an exploratory study of Nigerian firms. In: To be assertained. To be assertained, pp. 72-87.

Ibeh, K.I.N. and Young, S. (2001) Exporting as an entrepreneurial act - an empirical study of Nigerian firms. European Journal of Marketing, 35 (5). pp. 566-586. ISSN 0309-0566

Ibeh, K.I.N. and Brock, J.U. and Zhou, J. (2001) Drop and pick survey among industrial populations: conceptualisations and empirical evidence. In: British Academy Management Conference, 2001-09-05 - 2001-09-07, Cardiff.

Ibeh, K.I.N. (2000) Internationalisation and the smaller firm. In: Enterprise and Small Business: Principles, Practice and Policy. Financial Times and Prentice Hall.

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Jafari, Aliakbar (2014) Book Review: ‘Consumer Culture and the Media: Magazines in the Public Eye’ by Mehita Iqani. [Review] (In Press)

Jafari, Aliakbar (2014) Book Review: ‘Muslim Societies in the Age of Mass Consumption: Politics, Culture and Identity between the Local and the Global’ Edited by Johanna Pink. [Review] (In Press)

Jafari, Aliakbar (2013) Islamic marketing : insights from a critical perspective. In: New directions in critical marketing studies. Sage Publications Ltd. ISBN 9781446273265 (In Press)

Jafari, Aliakbar (2013) Book Review: 'Islamic Branding and Marketing: Creating a Global Islamic Business' by Paul Temporal. [Review] (In Press)

Jafari, Aliakbar (2013) Book Review: ‘Handbook of Islamic Marketing’ edited by Ozlem Sandikci and Gillian Rice. [Review] (In Press)

Jafari, Aliakbar (2013) Book Review: ‘Proper Islamic Consumption: Shopping among the Malays in Modern Malaysia’ by Johan Fischer. [Review] (In Press)

Jafari, Aliakbar (2013) Book Review: ‘The Principles of Islamic Marketing’ by Baker Ahmad Alserhan. [Review] (In Press)

Jafari, Aliakbar (2013) Can society nurture humanistic marketing? In: Humanistic Marketing. Palgrave Macmillan, New York. (In Press)

Jafari, Aliakbar and Dunnett, Susan and Hamilton, Kathy and Downey, Hilary (2013) Exploring researcher vulnerability: contexts, complications and conceptualisation. Journal of Marketing Management. ISSN 0267-257X (In Press)

Jafari, Aliakbar and Goulding, Christina (2013) Globalization, reflexivity and the project of the self : a virtual intercultural learning process. Consumption, Markets and Culture, 16 (1). pp. 65-90. ISSN 1025-3866

Jafari, Aliakbar and Maclaran, Pauline (2013) Escaping into the world of make-up routines in Iran. Sociological Review. ISSN 0038-0261 (In Press)

Jafari, Aliakbar and Taheri, Babak (2013) Nostalgia, reflexivity, and the narratives of self : reflections on Devine’s ‘removing the rough edges?’. Consumption, Markets and Culture. (In Press)

Jafari, Aliakbar and Taheri, Babak and vom Lehn, Dirk (2013) Cultural consumption, interactive sociality and the museum. Journal of Marketing Management. ISSN 0267-257X (In Press)

Jafari, Aliakbar (2012) Book Review: 'The Halal Frontier: muslim consumers in a globalized market' by Johan Fischer. [Review]

Jaakkola, Elina and Alexander, Matthew (2012) The role of customer engagement in value co-creation within a multi-actor service system. In: AMA SERVSIG International Research Conference 2012, 2012-06-07, Helsinki.

Jafari, Aliakbar (2012) Islamic marketing: insights from a critical perspective. Journal of Islamic Marketing, 3 (1). pp. 22-34. ISSN 1759-0833

Jafari, Aliakbar and Firat, A. Fuat and Suerdem, Ahmet and Askegaard, Soren and Dalli, Daniele (2012) Non-western contexts: the invisible half. Marketing Theory, 12 (1). pp. 3-12.

Jafari, Aliakbar and Suerdem, Ahmet (2012) An analysis of material consumption culture in the Muslim world. Marketing Theory, 12 (1). pp. 59-77.

Jaakkola, Elina and Alexander, Matthew (2011) Exploring co-creation networks : creating balanced centricity within a public transport service. In: Naples Forum on Services, 2011-06-14 - 2011-06-17, Anacapri, Capri.

Jafari, Aliakbar and Karababa, Eminegul and Suerdem, Ahmet (2011) Emancipatory interpretive consumer research: “the road less travelled by” in islamic societies. In: 6TH WORKSHOP ON INTERPRETIVE CONSUMER RESEARCH, 2011-05-06 - 2011-05-07, Odense.

Jafari, Aliakbar (2011) Vulnerabilities of an estranged researcher and researched. European Advances in Consumer Research, 9 (1). pp. 78-79.

Jafari, Aliakbar and Suerdem, Ahmet (2011) The sacred and the profane in Islamic consumption. Advances in Consumer Research. ISSN 0098-9258 (In Press)

Jafari, Aliakbar and Suerdem, Ahmet (2010) Demystifying consumption culture in Islamic societies. In: ACR Workshop on Enhancing the Status of Consumer Research in Non-Western Contexts, 2010-07-05 - 2010-07-06, Glasgow, UK. (Unpublished)

Jafari, Aliakbar (2010) A historical view of the (re)formation of markets in the context of Islamic capitalism (7th -13th centuries). In: 1st Interdisciplinary Market Studies Workshop, 2010-06-03 - 2010-06-04, Stockholm, Sweden. (Unpublished)

Jafari, Aliakbar and Goulding, Christina (2010) Globalization tug-of-war: consumption as a site of conflict. Advances in Consumer Research, 38 (1). ISSN 0098-9258

Jafari, Aliakbar and Maclaren, Pauline and Taheri, Babak (2010) The flow of cosmetic routines in Iran. Advances in Consumer Research, 38 (1). ISSN 0098-9258

Jafari, Aliakbar (2009) Globalisation and consumers' changing lifestyles. In: 7th International Management Conference, 2009-12-19 - 2009-12-21, Tehran, Iran. (Unpublished)

Jafari, Aliakbar (2009) Book review: 'Young and Defiant in Tehran' by Shahram Khosravi. [Review]

Jafari, Aliakbar (2009) 'Forget me not': the researcher's position in interpretive consumer research. In: 5th Workshop on Interpretive Consumer Research, 2009-04-02 - 2009-04-03, Milan, Italy.

Jafari, Aliakbar (2009) Misconceptions of culture in cross cultural business and management studies. International Journal of Management Concepts and Philosophy, 3 (4). pp. 349-361. ISSN 1741-8135.

Jafari, Aliakbar (2009) Strategising critical marketing by reinventing traditions: a pedagogical perspective. In: 6th International Critical Management Studies Conference, 2009-07-13 - 2009-07-15, Coventry. (Unpublished)

Jafari, Aliakbar (2009) The role of escapism in young Iranian women's consumption of cosmetics. In: 38th European Marketing Academy Conference (EMAC), 2009-05-26 - 2009-05-29, Audencia Nantes School of Management, Nantes, France.

Jafari, Aliakbar (2008) The consequences of cultural globalisation among young Iranian consumers : self-reflexivity and identity dilemmas. In: Consumer Culture Theory Conference, 2008-06-19 - 2008-06-22, Boston, United States of America.

Jafari, Aliakbar (2008) Globalisation and intercultural learning: young adult Iranians' consumption practices and lifestyle choices. In: Consumer Culture Theory Conference, 2008-06-19 - 2008-06-22, Boston, United States of America.

Jafari, Aliakbar (2008) A feminist reading of consumer experiences and marketplace paradoxes in Iran. In: 9th ACR Conference on Gender, Marketing, and Consumer Behaviour, 2008-06-16 - 2008-06-19, Boston. (Unpublished)

Jafari, Aliakbar (2008) The impact of cultural globalisation on the interrelatedness of identity construction and consumption practices of Iranian youth. European Advances in Consumer Behaviour, 8. pp. 539-41. ISSN 0306-8293

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Mason, Colin and Carter, Sara and Tagg, Stephen (2008) Business begins at home. In: Can homeworking save the planet? How homes can become workspace in a low carbon economy. The Smith Institute, London.

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Ozcaglar-Toulouse, N. and Hassan, L.M. and Shiu, E.M.K. and Shaw, D. (2005) Understanding ethical consumer decision-making: comparing and contrasting france and the UK. In: Marketing : Building Business, Shaping Society, 2005 Academy of Marketing Conference. Dublin Institute of Technology Faculty of Business, Dublin, Republic of Ireland. ISBN 1905824009

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Paliwoda, Stanley (2013) Marketing's unseen macroeconomic contribution - consumer satisfaction : a research agenda. International Journal of Research in Marketing. ISSN 0167-8116 (Unpublished)

Paliwoda, Stanley and Andrews, Tim and Chen, Junsong (2012) Marketing management in Asia. Routledge Studies in International Business and the World Economy (1st.). Routledge, Taylor & Francis Group, New York. ISBN 978-0-415-52317-2 (In Press)

Paliwoda, Stanley (2012) Foreword. In: Strategic international marketing. Palgrave. ISBN 9780230580244

Paliwoda, Stanley and Laforet, Sylvie and Chen, Junsong (2012) Editorial: introduction to the Focus on China special issue. Journal of World Business, 47 (1). pp. 1-3. ISSN 1090-9516 (Unpublished)

Papastathopoulou, Paulina and Gounaris, Spiros and Avlonitis, George (2012) The service elimination decision-making during the service life cycle : some pilot empirical evidence. European Journal of Marketing, 46 (6). pp. 844-874. ISSN 0309-0566

Paliwoda, Stanley and Stewart, Malcolm (2011) Advertising agency’s B2B relationship with MNC’s across the UK, France and Germany : with particular reference to internet promotional standardisation strategy. In: IMP Conference 2011, 2011-04-11.

Paliwoda, Stanley (2011) Critically evaluating the IMP research contribution. Industrial Marketing Management, 40 (6). pp. 1055-1056.

Paliwoda, Stanley and Stewart, Malcolm (2011) Antecedents, policies and practices of promotional standardisation strategy : a comparison of British MNCs' and advertising agencies in the UK, France and Germany. In: Academy of Marketing Conference 2010, 2010-07-06 - 2010-07-08, Coventry.

Pike, Steven and Murdy, Samantha and Lings, Ian (2011) Visitor relationship orientation of destination marketing organisations. Journal of Travel Research, 50 (4). pp. 443-453. ISSN 0047-2875

Punjaisri, K. and Wilson, A.M. (2011) Internal branding process : key mechanisms, outcomes and moderating factors. European Journal of Marketing, 45 (9/10). pp. 1521-1537. ISSN 0309-0566

Paliwoda, S.J. (2010) IP - Do Experts know better? In: 3rd IP Management Poland Conference, 2010-03-10, Warsaw Stock Exchange, Poland.

Paliwoda, S.J. (2009) Exporting, international and global marketing management: beyond the fundamentals. In: The Marketing and Management Collection, Henry Stewart Talks Ltd, 1900-01-01.

Paliwoda, S.J. (2009) International marketing. In: The Growing Business Handbook. Kogan Page, London, pp. 394-399. ISBN 978 0 7494 5548 4

Paliwoda, S.J. (2009) Advertising client-agency relationships: the decision-making structure of clients. In: Advertising. Sage Library in Marketing, 1 . Sage Publications, London. ISBN 9781412934299

Paliwoda, S.J. (2009) Managing the challenges of international growth. In: Europe: A Practical Guide to Company Formation, Employment Law and Taxation Across the EU. Business Insights . Kogan Page. ISBN 9780749450816

Paliwoda, S.J. (2009) The challenge of marketing to the EU. In: Business Insights: Europe - A Practical Guide to Company Formation, Employment Law and Taxation Across the EU. Kogan Page, United Kingdom. ISBN 9780749450816

Paliwoda, S.J. (2009) IP: demanding challenges for marketing. In: 2nd IP Management International Forum, 2009-03-11 - 2009-03-13, Poland.

Paliwoda, S.J. and Slater, J. and Slater, S. (2009) Strategic inertia and the Japanese pharmaceutical industry. Multinational Business Review, 6 (4). pp. 1-23. ISSN 1525-383X

Paliwoda, S.J. and Andrews, T.G. and Banomyong, R. (2009) Institutionalizing the brand at the multinational enterprise: towards a qualitative diagnosis. In: 3rd Asia Pacific Marketing Conference, 2009-12-09 - 2009-12-11, Sarawak, Malaysia. (Unpublished)

Paliwoda, S.J. and Slater, Stephanie (2009) Globalisation through the kaleidoscope. International Marketing Review, 26 (4/5). pp. 373-383. ISSN 0265-1335

Punjaisri, K. and Wilson, A.M. and Evanschitzky, H. (2009) Internal branding to influence employees' brand promise delivery: a case study in Thailand. Journal of Service Management, 20 (5). pp. 561-579. ISSN 1757-5818

Punjaisri, K. and Evanschitzky, H. and Wilson, A. (2009) Internal branding : an enabler of employees' brand-supporting behaviours. Journal of Service Management, 20 (2). pp. 209-226. ISSN 1757-5818

Punjaisr, Khanyapuss and Wilson, Alan and Evanschitzky, Heiner (2008) Exploring the influences of internal branding on employees' brand promise delivery: Implications for strenthening the customer-brand relationships. Journal of Relationship Marketing, 7 (4). pp. 407-424. ISSN 1533-2667

Punjaisri, K. and Wilson, A.M. (2008) Internal branding as a tool to ensure the employees' brand promise delivery. In: International Conference on Management and Marketing Sciences, 2008-05-23 - 2008-05-25, Athens.

Paliwoda, Stanley J. and Ryans, John K. (2008) International Marketing: Modern and Classic Papers. Edward Elgar Publishing, Cheltenham, United Kingdom. ISBN 978 1 84376 649 0

Paliwoda, S.J. and Petrovici, D. (2008) Reasoned action and food choice in a transitional economy. Journal of East West Business, 14 (3-4). pp. 249-270. ISSN 1066-9868

Paliwoda, S.J. and Vrontis, D. (2008) Wine branding:developing a framework for the Cyprus wine industry. In: Global Business and Technology Association, GBATA Conference, 1900-01-01, Madrid, Spain.

Paliwoda, S.J. and Vrontis, D. (2008) Wine marketing: a survey investigation in the Cyprus wine industry. In: CIRCLE (Centre for International Research in Consumers Location and their Environments) Conference, 2008-03-28 - 2008-03-29, Nicosia, Cyprus.

Paliwoda, Stanley J. (2008) Managing the challenges of international growth. In: Growing Business Handbook. Kogan Page, London, pp. 275-278. ISBN 9780749453466

Paliwoda, S.J. (2008) The impact of international marketing on SME's. In: CIM Marketing Summit, 2008-04-05, Cyprus.

Punjaisri, K. and Wilson, A.M. (2007) The role of internal branding in the delivery of employee brand promise. Journal of Brand Management, 15 (1). pp. 57-70. ISSN 01352-726

Paliwoda, S.J. (2007) Ethnicity and decision making for internationalization. Management Decision, 45 (10). pp. 1622-1635. ISSN 0025-1747

Paliwoda, S.J. and Librowicz, M. (2007) Positioning a MBA program against the effects of ideology, culture and economic growth. Journal of Teaching in International Business, 19 (1). pp. 5-27. ISSN 0897-5930

Paliwoda, S.J. and Lou, G. and Luk, P. and Chau, C. (2007) The practice of guanxi in the western setting: an exploratory study. In: Academy of International Business Conference, 2007-06-14 - 2007-06-28, Indianapolis, USA.

Paliwoda, S.J. and Marinova, S. (2007) The marketing challenges within the enlarged single European market. European Journal of Marketing, 41 (3-4). pp. 233-244. ISSN 0309-0566

Paliwoda, S.J. and Slater, J. and Slater, S. (2007) The influence of national culture on management style: are managers in Asia becoming less averse to change? In: Academy of Marketing Science Conference, 2007-05-01, Coral Gables, Florida.

Paliwoda, S.J. and Vissak, T. and Ibeh, K.I.N. (2007) Internationalising from the European periphery: triggers, pressures and trajectories. Journal of Euromarketing, 17 (1). pp. 35-48. ISSN 1049-6483

Petrovici, D. and Paliwoda, S.J. (2007) An empirical examination of public attitudes towards advertising in a transitional economy. International Journal of Advertising, 26 (2). pp. 247-276. ISSN 02650487

Powell, Shaun M. and Ennis, Sean (2007) Organisational marketing in the creative industries. Qualitative Market Research: An International Journal, 10 (4). pp. 375-389. ISSN 1352-2752

Paliwoda, S.J. and Chen, J. (2006) The internal influence of three dimensional knowledge on consumer acceptance of a brand from the multi-branding firm. In: 5th Annual Hawaii International Conference on Business, 2005-05-26 - 2005-05-29, Honolulu, Hawaii.

Paliwoda, S.J. and Pease, S. and Slater, J. (2006) Globalisation, Levitt and the evidence from modern day Japan and Singapore. In: Academy of Marketing Science, 2006-05-24 - 2006-05-27, San Antonio, Texas.

Paliwoda, S.J. (2006) Trading with China: winners and losers. In: International Conference on Contemporary Business (ICCB), 2006-09-21 - 2006-09-22, Leura, New South Wales, Australia.

Paliwoda, S.J. (2006) The successful transfer of a North American MBA to Eastern Europe: the case of the WSE-ESG-UQAM Canadian partnership. In: AACSB World Class Practices in Management Education, 2006-10-15 - 2006-10-17, Leipzig, Germany.

Paliwoda, S.J. and Luk, P. and Chua, C. (2006) Guanxi in risk taking and uncertain business conditions: a universal practice? an exploratory study. In: Academy of International Business Annual Conference, 2006-06-23 - 2006-06-26, Beijing, China.

Paliwoda, S.J. and Pease, S. and Slater, J. (2006) Internationalization - positions, paths and processes: the evidence from Japan and Singapore. In: Annual Conference on Corporate Strategy (ACCS), 2006-05-19 - 2006-05-20, Berlin.

Paliwoda, S.J. and Shermeen, S. and Kosunen, J. (2006) The internationalisation of SMEs for LDCs: the case of Bangladesh. In: Academy of Marketing Annual Conference, 2007-07-01, London.

Papastathopoulou, Paulina and Gounaris, Spiros and Avlonitis, George (2006) Successful new-to-the-market versus ‘me-too’ retail financial services : the influential role of marketing, sales, EDP/systems and operations. International Journal of Bank Marketing, 24 (1). pp. 53-70. ISSN 0265-2323

Paliwoda, S.J. (2003) International marketing: the issues. In: The Marketing Book (5th Edition). Butterworth-Heinemann, United Kingdom. ISBN 0750656255

Pudjianto, David and Strbac, G. and Ahmed, S. and Turner, P. and Bell, K.R.W. (2002) Value of VAR support in a competitive environment. In: 14th Power Systems Computation Conference, 2002-06-24 - 2002-06-28, Seville, Spain. (Unpublished)

Paliwoda, S.J. (2002) Can you manage it? (editorial). In: UCAS 2002 Yearbook for Business Studies. Trotman.

Paliwoda, S.J. (2001) Welcome to the worlds of business (editorial). In: UCAS 2001 Yearbook for Business Studies. Trotman.

Paliwoda, S.J. and Kirkup, M. and Barron, C. and Jackson, C.L. and Poon, I. (2001) Critical case in e-marketing. Unknown Publisher.

Paliwoda, S.J. (1999) International marketing. In: The IEBM Handbook of International Business. IEBM Handbook Series . International Thomson Business Press, pp. 296-305. ISBN 1861522169

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Rosenbaum, Mark S. and Walsh, Gianfranco (2012) Service nepotism in the marketplace. British Journal of Management, 23 (2). pp. 241-256. ISSN 1045-3172

Ramsay, Howard and Demangeot, Catherine and Land, Ray (2011) International avatar collaboration and student learning in immersive worlds. In: EARLI Conference, Exeter, 2011-08-29 - 2011-09-03, Exeter.

Radomir, L. and Wilson, Alan and Scridon, A. (2011) Improving bank quality dimensions to increase customer satisfaction. Management and Marketing, IX (1). pp. 126-148. ISSN 1841-2416

Roselender, Robin and Hart, Susan J. (2010) Taking the customer into account : transcending the construction of the customer through the promotion of self-accounting. Critical Perspectives On Accounting, 21 (8). 739 - 753. ISSN 1045-2354

Ramaseshan, Balasubramanian and Evanschitzky, H. (2008) Mediating effect of program loyalty on the relationships between value perception and relationship investment on customer loyalty. In: Australian and New Zealand Marketing Academy (ANZMAC), 2008-12-01 - 2008-12-03, Sydney, Australia.

Ryans, J.K. and Paliwoda, S.J. (2008) Critical writings in international marketing. In: International Marketing: Modern and Classic Papers. Edward Elgar, United Kingdom. ISBN 978-1-84376-649-0

Roslender, R. and Hart, S. (2006) Interfunctional co-operation in progressing accounting for brands: the case of brand management accounting. Journal of Accounting and Organizational Change, 2 (3). pp. 229-247. ISSN 1832-5912

Ryans, J. and Paliwoda, S.J. (2004) Landmarks in the mapping of international marketing. In: Marketing Mind Prints. Palgrave, United Kingdom. ISBN 9781403906823

Rod, M.R.M. and Paliwoda, S.J. (2003) Multi-sector collaboration: a stakeholder perspective on a government, industry and university collaborative venture. Science and Public Policy, 30 (4). pp. 273-284. ISSN 0302-3427

Roslender, R. and Hart, S. (2002) Integrating management accounting and marketing in the pursuit of competitive advantage: the case for strategic management accounting. Critical Perspectives On Accounting, 13 (2). pp. 255-277. ISSN 1045-2354

Roslender, R. and Hart, S. (2001) In search of strategic management accounting: Theoretical and field study perspectives. Management Accounting Research, 12 (3). pp. 255-279. ISSN 1044-5005

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Sandikci, Ozlem and Jafari, Aliakbar (2013) Contributions of Islamic marketing to marketing theory. Marketing Theory. ISSN 1470-5931 (In Press)

Shaw, Eleanor and Gordon, Jillian and Harvey, Charles and MacLean, Mairi (2013) Exploring contemporary entrepreneurial philanthropy. International Small Business Journal. ISSN 0266-2426

Shaw, Eleanor and Wilson, Juliette and Grant, Ian (2012) Entrepreneurial embedding : Case study evidence from the creative industries. In: ISBE Conference 7-8th November 2012, 2012-11-07. (Unpublished)

Shaw, Eleanor and Wilson, Juliette and Grant, Ian (2012) New insights into the process of entrepreurial embedding : Implications for theory and practice. In: British Academy of Management 2012, 2012-09-11 - 2012-09-13, Cardiff. (Unpublished)

Shaw, Eleanor (2012) Entrepreneurial marketing. In: Enterprise and Small Business. FT Prentice Hall, Harlow. ISBN 9780273726104 (In Press)

Stone, Tim and Hewer, Paul and Brownlie, Douglas (2012) Movement, knowledge and consumption within elderly care environments. Advances in Consumer Research, 39. pp. 385-389. ISSN 0098-9258

Sankaran, Kizhekepat and Demangeot, Catherine (2011) On becoming a culturally plural consumer. Journal of Consumer Marketing, 28 (7). pp. 540-549.

Sankaran, Kizhekepat and Demangeot, Catherine (2011) Social capital : useful but transient. In: Academy of Management Conference, 2011-08-15 - 2011-08-16, San Antonio, TX. (Unpublished)

Story, Vicky and O'Malley, Lisa and Hart, Susan (2011) Roles, role performance and radical innovation competences. Industrial Marketing Management, 40 (6). 952 - 966.

Shiu, E.M.K. and Walsh, G. and Hassan, L.M. and Shaw, D. (2011) Consumer uncertainty, revisited. Psychology and Marketing, 28 (6). pp. 584-607. ISSN 0742-6046

Shiu, E. and Pervan, S. J. and Bove, L. L. and Beatty, S. E. (2011) Reflections on discriminant validity : Reexamining the Bove et al. (2009) findings. Journal of Business Research, 64 (5). pp. 497-500. ISSN 0148-2963

Stone, T. and Brownlie, D. and Hewer, P.A. (2011) Constructing cultures of caring consumption : an exploratory study of the lived experience of embodiment within the elderly care home. In: European advances in consumer research conference proceedings. Association for Consumer Research, pp. 269-274.

Shaw, E. and Carter, S.L. and Lam, W. (2010) An Integrated View of Gender, Finance and Entrepreneurial Capital: Theory, Practice and Policy. In: Women Entrepreneurs. Edward Elgar, Cheltenham.

Stone, T. and Brownlie, Douglas and Hewer, P.A. (2010) Constructing cultures of caring consumption: an exploratory study of the lived experience of embodiment within the elderly care home. In: European Conference of the Association for Consumer Research, 2010-07-30, London, UK. (Unpublished)

Shaw, E. (2009) Bank Lending and Business Entrepreneurship : c. In: British Academy of Management, Gender in Management Special interest Group Research Seminar 'Women as Leaders', 2009-11-20, London, United Kingdom. (Unpublished)

Shaw, E. and Wilson, J. and Grant, I. (2009) Clubs and cliques in B2B markets : an empirical study. In: Industrial Marketing and Purchasing, 2009-09-01, Marseille, France. (Unpublished)

Story, V. and Hart, S. and O'Malley, L. (2009) Relational resources and competences for radical product innovation. Journal of Marketing Management, 25 (5-6). pp. 461-481. ISSN 0267-257X

Schroder, H. and Olbrich, R. and Evanschitzky, H. and Kenning, P. (2009) Distribution und Handel in Theorie und Praxis. Gabler Verlag, Wiesbaden, Germany. ISBN 3834914576

Shiu, E.M.K. and Hassan, L.M. and Walsh, G. (2009) Demarketing tobacco through governmental policies - the 4Ps revisited. Journal of Business Research, 62. pp. 269-278. ISSN 0148-2963

Shaw, Eleanor (2009) What motivates the (entrepreneurial) philanthropist? In: European Association for Philanthropy and Giving (EAPG), Annual Conference, 2009-11-24, London.

Shaw, Eleanor and Marlow, S. and Lam, W. and Carter, Sara L. (2009) Gender and entrepreneurial capital: implications for firm performance. International Journal of Gender and Entrepreneurship, 1 (1). pp. 25-41. ISSN 1756-6266

Shiu, E.M.K. and Walsh, G. and Hassan, L.M. (2009) The consumer perceived value scale: replication, validation and development of a short scale. In: AMA (American Marketing Association) Conference, 2009-08-07 - 2009-08-10, Chicago, USA.

Shiu, Edward and Walsh, G. and Hassan, L.M. and Michaelidou, N. and Beatty, S. (2009) The mediating role of emotions in the link between store-environment cues, store-choice criteria and marketing outcomes. In: AMA (American Marketing Association) Conference, 2009-08-07 - 2009-08-10, Chicago, USA.

Slater, Stephanie and Paliwoda, Stanley and Slater, Jim (2009) The global implementation of the 'winner's competitive cycle'. Asia-Pacific Journal of Business Administration, 1 (2). pp. 144-154. ISSN 1757-4323

Shaw, Eleanor and Carter, Sara and Lam, W. (2008) An integrated view on gender, networks and social capital: theory, practice and policy. In: DIANA International Research Symposium 2008, 2008-11-04, Belfast, Northern Ireland.

Sangtani, Vinita and Evanschitzky, Heiner and Reynolds, Kirsty E. and Arnold, Mark J. (2008) Hedonic shopping motivations across cultures. In: Academy of Marketing Science: Cultural Perspectives in Marketing Conference, 2008-01-16 - 2008-01-19, New Orleans.

Sharma, A. and Iyer, G.R. and Evanschitzky, H. (2008) Personal selling of high technology products : the solutions selling imperative. Journal of Relationship Marketing, 7 (3). pp. 287-308. ISSN 15332667

Shaw, Eleanor and Lam, Wing and Carter, Sara (2008) The role of entrepreneurial capital in building service reputation. Services Industries Journal, 28 (7). pp. 899-917. ISSN 0264-2069

Shaw, Eleanor and Stringfellow, Lindsay Jane (2008) Conceptualising entrepreneurial capital for a study of performance in small professional service firms. International Journal of Entrepreneurial Behaviour and Research, 15 (2). pp. 137-161. ISSN 1355-2554

Shiu, E.M.K. and Hassan, L.M. and Walsh, G. (2008) A conceptual model of antecedents and consequences of consumer uncertainty: model development and critical assessment. In: Winter Educators Conference 2008. Winter Educators Conference, 19 . Curran Associates, Inc.. ISBN 9781605603513

Story, V. and O'Malley, L. and Hart, S. and Saker, J. (2008) The development of relationships and networks for successful radical innovation. Journal of Customer Behaviour, 7 (3). pp. 187-200. ISSN 1475-3928

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2008) Risk Measurement and Management During New Product Development : An Exploratory Study. International Journal of Risk Assessment and Management, 9 (3). pp. 277-287. ISSN 1466-8297

Schofield, P. and Thompson, K.J. (2007) Visitor motivation, satisfaction and behavioural intention: the 2005 Naadam Festival, Ulaanbaatar. International Journal of Tourism Research, 9 (5). pp. 329-344. ISSN 1099-2340

Sharma, A. and Levy, M. and Evanschitzky, H. (2007) The variance in sales performance explained by the knowledge structures of salespeople. Journal of Personal Selling and Sales Management, 27 (2). pp. 169-181. ISSN 0885-3134

Shaw, D. and Shiu, E.M.K. and Beckin, C. and Hassan, L. and Hogg, G. (2007) Intending to be ethical: An examination of consumer choice in sweatshop avoidance. Advances in Consumer Research, 34. pp. 31-38. ISSN 0098-9258

Shaw, Eleanor and Carter, Sara (2007) Social entrepreneurship: theoretical antecedents and empirical analyses of entrepreneurial processes and outcomes. Journal of Small Business and Enterprise Development, 14 (3). pp. 418-434. ISSN 1462-6004

Shiu, E.M.K. (2007) The impact of consumer uncertainty on purchase intention: an extension to the theory of planned behaviour in the context of avoiding food additives. In: 36th European Marketing Academy Conference, 2007-05-22 - 2007-05-25, Reykjavik.

Shiu, E.M.K. and Hassan, L.M. and Thomson, J.A. and Shaw, D. (2007) An empirical examination of the extended model of goal directed behaviour: assessing the role of behavioural desire. In: To be assertained, 1900-01-01.

Slater, J. and Paliwoda, S. and Pease, S. (2006) The erosion of stable shareholder practice in Japan ("Anteikabunushi Kosaku"). International Business Review, 15 (6). pp. 618-640. ISSN 0969-5931

Shaw, E. and Stringfellow, L. (2006) Networks, trust and social capital. International Small Business Journal, 24 (4). pp. 424-427. ISSN 0266-2426

Shaw, D. and Shiu, E.M.K. and Bekin, C. and Hassan, L.M. and Hogg, G.M. and Wilson, E.M. (2006) An examination of the volitional stages in consumer decisions. In: To be assertained, 1900-01-01.

Shaw, Deirdre and Hogg, Gillian and Wilson, Elaine and Shiu, Edward and Hassan, Louise (2006) Fashion victim: the impact of fair trade concerns on clothing choice. Journal of Strategic Marketing, 14 (4). pp. 427-440. ISSN 0965-254X

Shaw, E. (2006) Small firm networking: an insight into outcomes and motivating factors. International Small Business Journal, 24 (1). pp. 15-29. ISSN 0266-2426

Shiu, E.M.K. and Donnelly, M. and Rimmer, R. (2006) Assessing service quality of Strathclyde police force: an application and examination of the SERVQUAL approach. In: To be assertained, 1900-01-01.

Shiu, E.M.K. and Hassan, L.M. and Shaw, D. and Thomson, J.A. (2006) An application of the extended model of goal directed behaviour within social marketing: nicotine replacement therapy as a method of smoking cessation. In: To be assertained, 1900-01-01.

Stringfellow, Lindsay and Ennis, Sean and Brennan, Ross and Harker, Michael John (2006) Mind the gap: the relevance of marketing education to marketing practice. Marketing Intelligence and Planning, 24 (3). pp. 245-256. ISSN 0263-4503

Sung, R. and Corney, J.R. and Towers, D.P. and McPherson, F. and Hand, D. and Clark, D. and Gross, M. and Black, I. (2006) Direct writing of images onto 3D surfaces. Industrial Robot: An International Journal, 33 (1). pp. 27-36. ISSN 0143-991X

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2006) A study of R&D portfolio management among UK organisations. International Journal of Management and Decision Making, 7 (6). pp. 604-616. ISSN 1462-4621

Sakalaskaus, D. and Ibeh, K.I.N. (2005) Internet marketing and the realty sector: some cross-national insights from Canada and the UK. Journal of Euromarketing, 14 (4). pp. 53-76. ISSN 1049-6483

Shaw, Eleanor and Carter, S.L. (2005) Social Entrepreneurship: Theoretical Antecedents and Empirical Analysis of Entrepreneurial Processes and Outcomes. In: Frontiers of Entrepreneurship Research 2004:Proceedings of the Twenty-Fourth Annual Entrepreneurship Research Conference. Babson College, Wellesley, pp. 637-651.

Stead, M.V. and Tagg, S.K. and Mackintosh, A.M. and Eadie, A. (2005) Development and evaluation of a mass media theory of planned behaviour intervention to reduce speeding. Health Education Research, 20 (1). pp. 36-50. ISSN 0268-1153

Szwejczewski, Marek and Lemke, Fred and Goffin, Keith (2005) Manufacturer-supplier relationships : an empirical study of German manufacturing companies. International Journal of Operations and Production Management, 25. pp. 875-897. ISSN 0144-3577

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2005) Risk management during new product development : an exploratory study. In: 12th International Product Development Management Conference, 2005-06-12 - 2005-06-14, Copenhagen.

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2005) Risk measurement and management during new product development : an exploratory study. In: EurOMA International Conference on Operations and Global Competitiveness, 2005-06-19 - 2005-06-22, Budapest.

Shaw, Eleanor and Anderson, S. and Carter, S.L. (2004) Women's business ownership: a review of the academic, popular and internet literature with a UK policy focus. In: Annual Review of Progress in Entrepreneurship (2000 - 2001). European Foundation for Management Development,, Brussels, pp. 66-157.

Shaw, D. and Grehan, E. and Shiu, E.M.K. (2004) An exploration of values in ethical consumer decision making. Journal of Consumer Behaviour, 4 (3). pp. 185-201. ISSN 1472-0817

Shaw, E. (2004) Review of B. Bjerke and C.M. Hultman, 'Entrepreneurial Marketing: the Growth of Small Firms in the New Economic Era'. International Small Business Journal, 22 (1). pp. 110-113. ISSN 02662426

Shaw, E. (2004) Social Enterpriser and Entrepreneurial Marketing: Myth or Reality. Qualitative Market Research: An International Journal, 7 (3). pp. 194-205. ISSN 1352-2752

Shiu, E.M.K. and Hassan, L.M. and Shaw, D. (2004) Modelling values in ethical consumer decision-making. In: Virtue in Marketing: Proceedings of the Academy of Marketing Conference. University of Gloucestershire Business School, Cheltenham, United Kingdom. ISBN 1861741480

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2004) Risk measurement and management during new product development : an exploratory study. In: International Workshop on Performance and Risk Measurement: Operations, Logistics and Supply Chain, 2004-12-08 - 2005-12-10, Milan.

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2004) An investigation into the use of portfolio management among UK organisations. In: 11th Annual International Product Development Management Conference, 2004-06-20 - 2004-06-22, Dublin.

Szwejczewski, Marek and Mitchell, Rick and Lemke, Fred (2004) A study of the use of portfolio management among UK organisations. In: 11th Annual International EUROMA Conference, 2004-06-27 - 2004-06-29, Fontainebleau.

Shaw, D. and Shiu, E.M.K. (2003) Ethics in consumer choice: a multivariate modelling approach. European Journal of Marketing, 37 (10). pp. 1485-1498. ISSN 0309-0566

Shaw, Eleanor (2003) Marketing through alliances and networks. In: Marketing changes. Thomson Learning, London, pp. 147-170. ISBN 1861526733

Shiu, E.M.K. and Hassan, L.M. (2003) Dodo or phoenix: the contribution of subjective well-being (SWB) and healthy lifestyle (HLS) to the theory of planned behaviour. In: 32nd EMAC Conference, 2003-05-20 - 2003-05-23, Glasgow, Scotland.

Stead, Martine and Eadie, Douglas and Mackintosh, A.M. and Stead, A.M. and Tagg, S.K. (2002) Changing speeding behaviour in Scotland : an evaluation of the 'Foolsspeed' campaign. Scottish Executive, Edinburgh. ISBN 9780755934546

Shaw, E. and Levey, J. (2002) Scotland's new entrepreneurs. In: Anatomy of the New Scotland: Power, Influence and Change. Mainstream Publishing, United Kingdom. ISBN 1840186305

Schofield, P. and Thompson, K.J. (2002) Towards a framework for the study of overseas visitors' travel behaviour in cities. In: City tourism 2002: Proceedings of European Cities Tourism's International Conference in Vienna. Springer Verlag, pp. 34-43. ISBN 3211838317

Schofield, P. and Thompson, K.J. (2002) Towards a strategy for the development of cultural heritage in Kygyzstan's Naryn region: lessons from Tash Rabat. In: Tourism Destination Planning. Dublin Institute of Technology, pp. 281-291. ISBN 0954293010

Shaw, D. and Grehan, E. and Hassan, L.M. and Shiu, E.M.K. (2002) Ethical consumer choice - an exploration of values. In: Academy of Marketing annual conference, University of Nottingham 2-5 July 2002. Academy of Marketing, Nottingham, United Kingdom. ISBN 0853581142

Shaw, D. and Shiu, E.M.K. (2002) An assessment of ethical obligation and self-identity in ethical consumer decision-making: a structural equation modelling approach. International Journal of Consumer Studies, 26 (4). pp. 286-293. ISSN 1470-6423

Shaw, D. and Shiu, E.M.K. (2002) The role of ethical obligation and self-identity in ethical consumer choice. International Journal of Consumer Studies, 26 (2). pp. 109-116. ISSN 1470-6423

Shaw, E. (2002) Learning about entrepreneurial marketing: lessons from social entrepreneurs. In: To Be Ascertained, 2002-01-01. (Unpublished)

Shaw, E. (2002) Networking. In: International Encyclopaedia of Business and Management. Thomson Learning, pp. 4667-4673. ISBN 0415073995

Shaw, E. (2002) Review of E. Joseph, 'A Welcome Engagement: SMEs and Social Inclusion'. International Small Business Journal, 20 (3). pp. 343-345. ISSN 02662426

Shiu, E.M.K. and Hassan, L.M. (2002) A critical comparison of the use of multiple regression and structural equation modelling applied to the theory of planned behaviour. In: Marketing in a changing world : scope, opportunities and challenges: Proceedings of the 31st EMAC Conference. University of Minho. ISBN 9728755007

Shaw, D. and Shiu, E.M.K. (2001) Using structural equation modelling to assess the role of ethical obligation and self-identity in the theory of planned behaviour. In: To Be Ascertained, 1900-01-01. (Unpublished)

Shaw, E. (2001) What is the point of networking? : an insight into the motivating factors for small business networking. In: Small Business and Enterprise Development Conference, 2001-01-01. (Unpublished)

Shaw, E. (2001) Who you know is important: an insight into entrepreneurs' motivations for networking. In: UIC/AMA Research Symposium on the Marketing/Entrepreneurship Interface, 2001-01-01. (Unpublished)

Szwejczewski, Marek and Goffin, Keith and Lemke, Fred and Pfeiffer, Rolf and Lohmüller, Bertram (2001) Supplier management in German manufacturing companies : An Empirical Investigation. International Journal of Physical Distribution and Logistics Management, 21 (5). pp. 354-373. ISSN 0960-0035

Szwejczewski, Marek and Goffin, Keith and Lemke, Fred and Pfeiffer, Rolf and Lohmüller, Bertram (2000) Supplier base management : experiences from the UK and Germany. International Journal of Logistics Management, 11 (2). pp. 45-58. ISSN 0957-4093

Szwejczewski, Marek and Goffin, Keith and Lemke, Fred and New, Colin and Pfeiffer, Rolf and Lohmüller, Bertram (1999) Supplier management in german manufacturing companies : an empirical investigation. In: EUROMA Conference on Managing Operations Networks, 1999-06-07 - 1999-06-08, Venice.

Szwejczewski, Marek and Goffin, Keith and Lemke, Fred and New, Colin and Pfeiffer, Rolf and Lohmüller, Bertram (1999) UK and German supply chain practices : survey results. In: 10th Annual Meeting of the Production and Operations Management Society, 1999-03-20 - 1999-03-23, South Carolina.

T

Tonner, Andrea (2012) Reconsidering food and friendship – collecting Michelin Stars. In: British Sociological Association Food and Society Conference, 2012-07-02 - 2012-07-04, London. (Unpublished)

Tadajewski, Mark and Jafari, Aliakbar (2012) Virtual special issue: reflections on the relationships between power, knowledge and marketplace agency. Marketing Theory (Virtua). ISSN 1470-5931

Tonner, Andrea (2012) A study of consumer's identity construction within food culture. PhD thesis, Marketing.

Taheri, Babak and Jafari, Aliakbar (2012) Museums as playful venues in the leisure society. In: Contemporary Tourist Experience. Advances in Tourism . Routledge, New York, pp. 201-215. ISBN 978-0-415-69742-2

Tonner, Andrea (2012) Food blogs as meaningful consumption histories. In: british sociological association annual conference, 2012-04-11 - 2012-04-13, Leeds. (Unpublished)

Tadajewski, Mark and Hewer, Anthony (2012) Editorial: Engaging marketing management. Journal of Marketing Management, 28 (7-8). ISSN 0267-257X

Tadajewski, Mark and Hewer, Anthony (2012) Global contributions to marketing management. Journal of Marketing Management. ISSN 0267-257X

Tadajewski, Mark and Hewer, Paul (2012) Editorial: paradigmatic and geographic diversity in marketing theory and practice. Journal of Marketing Management, 28 (1&2). pp. 1-7. ISSN 0267-257X (In Press)

Tadajewski, Mark and Hewer, Paul (2012) International, Rigorous and Insightful. Journal of Marketing Management. ISSN 0267-257X (In Press)

Tagg, Stephen and Wilson, F. (2012) Construing business owners : are men and women really different? International Journal of Gender and Entrepreneurship, 2 (1). ISSN 1756-6266 (In Press)

Taheri, Babak and Jafari, Aliakbar (2012) Socializing through cultural consumption. Advances in Consumer Research, 39 (1). pp. 459-460. ISSN 0098-9258

Tonner, Andrea (2012) When motherhood is too hard to face : anti-consumption in difficult pregnancy. Advances in Consumer Research. ISSN 0098-9258 (In Press)

Tadajewski, Mark and Hewer, Paul (2011) Reflecting the intellectual and practical vitality of the marketing community. Journal of Marketing Management, 27 (9 & 10). pp. 869-873. ISSN 0267-257X

Tadajewski, Mark and Hewer, Paul (2011) Editorial. Journal of Marketing Management, 27 (7&8). pp. 782-784. ISSN 0267-257X

Tadajewski, Mark and Hewer, Paul (2011) From the new editors : welcome to the Journal of Marketing Management. Journal of Marketing Management, 27 (1&2). pp. 1-7. ISSN 0267-257X

Tadajewski, Mark and Hewer, Paul (2011) Intellectual contributions and gap-spotting. Journal of Marketing Management, 27 (5-6). pp. 449-457. ISSN 0267-257X

Tagg, Stephen and Wilson, F. (2010) Social constructionism and personal constructivism: getting the business owner's view on the role of sex and gender. International Journal of Gender and Entrepreneurship, 2 (1). pp. 68-82. ISSN 1756-6266

Taheri, Babak and Jafari, A. and Thompson, K.J. (2010) Health tourism in Iran: surgery or cultural visits. In: Healthcare Travel Conference, 2010-10-01, Tabriz, Iran. (Unpublished)

Taheri, Babak and Thompson, K.J. (2010) Autotelic experience: engagement in museum exhibit. In: Academy of Marketing, 9th Arts, Heritage, Nonprofit and Social Marketing SIG, 2010-08-09 - 2010-08-10, London, UK.

Taheri, Babak and Thompson, K.J. (2010) Drivers of engagement: the effects of pre-visit attributes on active consumption of museum experience. In: ACR Workshop on Enhancing the Status of Consumer Research in Non-Western Contexts, 2010-07-05 - 2010-07-06, Glasgow, UK. (Unpublished)

Taheri, Babak and Thompson, K.J. (2010) The effects of pre-visit attributes on active consumption of museums experience. In: European Association for Consumer Research Conference, 2010-06-30 - 2010-07-03, London, UK.

Thompson, K.J. (2009) Handbook of low cost airlines: strategies, business processes and market environment. [Review]

Tadajewski, Mark and Saren, Michael (2009) Rethinking the Emergence of Relationship Marketing. Journal of Macromarketing, 29 (2). pp. 193-206.

Tagg, S.K. (2009) Book reveiw: Doing conversation, discourse and document analysis. International Journal of Market Research, 51 (3). pp. 428-429. ISSN 0025-3618

Taheri, Babak (2009) Consumer tourism experience: serious leisure or creative tourism? In: EuroCHIRE, 2009-10-22 - 2009-10-24, HAAGA-HELIA University of Applied Sciences, Helsinki, Finland.

Taheri, Babak (2009) Cultural tourism consumption: serious leisure or creative tourism? In: University of Strathclyde Research Day, 1900-01-01, Barony Hall.

Taheri, Babak and Thompson, K.J. (2009) Consumer operant resources and the co-production of cultural tourism experiences. In: ATLAS Annual Conference 2009: Experiencing Difference - Changing Toursim and Tourists' Experiences, 2009-05-27 - 2009-05-29, Aalborg, Denmark.

Thompson, P. and Jones, M. and Warhurst, C. (2009) From conception to consumption: creativity and the missing managerial link. In: Creative Labour: Working in the Creative Industries. Palgrave, London. ISBN 978-0-230-22200-7

Thompson, K.J. and Schofield, P. (2009) Segmenting and Profiling Visitors to the Ulaanbaatar Naadam Festival by Motivation. Event Management, 13 (1). pp. 1-15.

Tadajewski, Mark and Saren, Michael (2008) The past is a foreign country : amnesia and marketing theory. Marketing Theory, 8 (4). pp. 323-338. ISSN 1470-5931

Tonner, A. (2008) Celebrity chefs as brand and their cookbooks as marketing communication. In: Academy of Marketing Conference, 2008-07-08 - 2008-07-10, Aberdeen, UK. (Unpublished)

Tonner, A. (2008) Cookbook choice a matter of self-identity. In: British Sociology Association Conference 2008, 2008-03-28 - 2008-03-30, Coventry, UK. (Unpublished)

Thompson, K. and Matheson, C.M. (2007) Culture, authenticity and sport: a study of event motivations at the Ulaanbaatar Naadam Festival, Mongolia. In: Asian Tourism: Growth and Change. Elsevier, London, pp. 233-244. ISBN 978-0-08-045356-9

Thompson, K.J. and O'Gorman, K.D. (2007) Indigenous culture and tourism: the case of the Ulaanbaatar Naadam festival. In: Tourism and Indigenous Peoples: Issues and Implications. Butterworth-Heinemann, Oxford, United Kingdom, pp. 161-175. ISBN 9780750664462

Thompson, K.J. and Schofield, P. (2007) An investigation of the relationship between public transport performance and destination satisfaction. Journal of Transport Geography, 15 (2). pp. 136-144. ISSN 0966-6923

Thompson, P. and Jones, M. and Warhurst, C. (2007) From conception to consumption: creativity and the missing managerial link. Journal of Organizational Behavior, 28 (5). pp. 625-640. ISSN 0894-3796

Thompson, K.J. and Ferguson, N.S. (2007) Investigation of Travel Behaviour of Visitors to Scotland. Other. Scottish Executive, Edinburgh, Scotland.

Thomson, J.A. and Shaw, D. and Shiu, Edward (2007) An application of the extended model of goal directed behaviour within smoking cessation : an examination of the role of emotions. In: European advances in consumer research. European Advances in Consumer Research . Association for Consumer Research, Duluth, MN, pp. 73-79.

Thompson, K.J. and Schofield, P. and Foster, N. and Bakieva, G. (2006) Kyrgyzstan's 'manas' epos millennium celebrations: post-colonial resurgence of Turkic culture and the strategic marketing of cultural tourism. In: Festivals, Tourism and Social Change. Channel View Publications, Clevedon, pp. 172-190. ISBN 978-1-84541-047-6

Thompson, K.J. and Matheson, C. (2006) The Ulaanbaatar Naadam festival: differences in motivation and satisfaction for overseas and domestic visitors. In: Tourism in Asia, 2006-06-10 - 2006-06-12, Leeds, United Kingdom. (Unpublished)

Thompson, K.J. and Ferguson, N.S. (2006) Investigating the travel behaviour of visitors to Scotland. In: Scottish Transport Applications and Research Conference, 2006-04-19, Glasgow, Scotland. (Unpublished)

Thompson, K.J. and Mair, J.F. (2006) Towards an attribute-based model of the conference attendance decision-making process. In: Events and Festivals: Education, Impacts and Experiences. LSA, pp. 51-67. ISBN 1 905369 042

Thomson, J.A. and Hassan, L.M. and Shiu, E.M.K. and Shaw, D. (2006) Enacting risk reduction: An examination of the volitional stages of smoking cessation within Scotland. International Journal of Consumer Studies, 30 (3). pp. 256-270. ISSN 1470-6423

Tih, Siohing and Ennis, Sean (2006) Cross industry analysis of consumer assessments of internet retailers' service performance. International Journal of Retail and Distribution Management, 34 (5). pp. 290-307. ISSN 0959-0552

Tole, L.A. and Solano, C. and Herrero, M. and Perez, C. and Leonardo, L. and Fawcett, R. (2006) Using farmer decision-making profiles and managerial capacity as predictors of farm management and performance in Costa Rican dairy farms. Agricultural Systems, 88 (2-3). pp. 395-428. ISSN 0308-521X

Thompson, K.J. (2005) Post-colonial politics and resurgent heritage: the development of Kyrgyzstan's heritage tourism product. In: The Politics of World Heritage: Negotiating Tourism and Conservation. Channel View Publications, pp. 90-103. ISBN 1845410092

Thompson, K.J. (2005) Methodological issues in the sampling of urban visitors. In: Stadtetourismus. Oldenburg Verlag, pp. 253-264. ISBN 3486576771

Thompson, K.J. (2005) Post-colonial politics and resurgent heritage: The development of Krgyzstan's heritage tourism product. Current Issues in Tourism, 7 (4). pp. 370-382. ISSN 1368-3500

Thomson, J.A. and Shiu, E.M.K. and Shaw, D. (2005) Understanding smoking cessation: an application of the extended model of goal-directed behaviour. In: To be assertained, 1900-01-01.

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Vogel, V. and Evanschitzky, H. and Ramaseshan, R. (2008) Customer equity drivers and future sales. Journal of Marketing, 72 (6). pp. 98-108.

Vrontis, Demetris and Paliwoda, Stanley J. (2008) Branding and the Cyprus wine industry. Journal of Brand Management, 16 (3). pp. 145-159. ISSN 1350-231X

Vrontis, Demitris and Paliwoda, Stanley J. (2008) Branding and the Cyprus wine industry. In: Academy of Wine Business Research Conference, 2008-07-17 - 2008-07-19, Siena, Italy.

Vukasinovic, Nikola and Fain, Nusa and Zavbi, Roman and Duhovnik, Joze (2008) Design education in virtual environments. In: 6. mednarodni znanstveni posvet, 2008-04-16, Portoroz.

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Vos, Ed and Yeh, Andy Jia-Yuh and Carter, Sara L. and Tagg, Stephen K. (2007) The happy story of small business financing. Journal of Banking and Finance, 31 (9). pp. 2648-2672. ISSN 0378-4266

Van Wangenheim, F. and Evanschitzky, H. and Wunderlich, M. (2007) Does the employee-customer satisfaction link hold for all employee groups? Journal of Business Research, 60 (7). pp. 690-697. ISSN 0148-2963

Vardar, N. and Paliwoda, S.J. (2006) Coca Cola - the enduring heritage brand in Britain and Turkey. Advertising Express, VI (1). pp. 49-60. ISSN 1749-740X

Vaughan, E. and Shiu, E.M.K. (2001) ARCHSECRET: a multi-item scale to measure service quality within the voluntary sector. International Journal of Nonprofit and Voluntary Sector Marketing, 6 (2). pp. 131-144.

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Walsh, Gianfranco and Bartikowski, B. and Beatty, S. E. (2013) Impact of customer-based corporate reputation on non-monetary and monetary outcomes : the roles of commitment and service context risk. British Journal of Management. ISSN 1045-3172

Wilson, Alan and Murphy, Hilary and Cambra-Fierro, J.J. (2012) Hospitality and travel : the nature and implications of user-generated content. Cornell Hospitality Quarterly, 53 (3). pp. 220-228. ISSN 1938-9655

Wilson, Alan and Zeithaml, V.A. and Bitner, M.J. and Gremler, D.D. (2012) Services Marketing : Integrating Customer Focus Across the Firm. McGraw Hill, UK. ISBN 9780077131715

Wilson, Juliette and Duffy, Katherine and Hewer, Paul (2012) ‘Granny would be proud' : On doing vintage, practices and emergent socialities. Advances in Consumer Research, 39. ISSN 0098-9258

Wilson, Alan (2011) Marketing research : an integrated approach 3rd edition. FT Prentice Hall, UK. ISBN 978-0-273-71870-3

Woisetschlager, D. M. and Lentz, P. and Evanschitzky, H. (2011) How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings. Journal of Business Research, 64 (8). pp. 800-808. ISSN 0148-2963

Walsh, G. and Shiu, E. and Hassan, L. M. and Michaelidou, N. and Beatty, S. E. (2011) Emotions, store-environmental cues, store-choice criteria, and marketing outcomes. Journal of Business Research, 64 (7). pp. 737-744. ISSN 0148-2963

Wagner, Beverly A and Hamilton, Kathy (2011) Mamma mia! : an exploration of spectacular consumption. Journal of Customer Behaviour, Winter.

Wilson, Alan (2011) How brands grow : what marketers don't know - Byron Shar[. [Review]

Wilson, Hugh and Macdonald, Emma and Lemke, Fred and Clark, Moira (2011) Service quality, usage process quality and value-in-use. In: EMAC 40th Conference, 2011-05-24 - 2011-05-27, Ljubljana.

Wombacher, Jörg and Tagg, S.K. and Bürgi, Thomas and MacBryde, Jillian C. (2010) Measuring sense of community in the military : cross-cultural evidence for the validity of the brief sense of community scale and its underlying theory. Journal of Community Psychology, 38 (6). 671–687.

Walsh, G. and Hennig-Thurau, Thorsten and Bornemann, D. and Sassenberg, K. (2010) Does relationship quality matter in E-Services? A comparison of online and offline retailing. Journal of Retailing and Consumer Services, 17 (2). pp. 130-142. ISSN 0969-6989

Walsh, G. and Mitchell, V.W. (2010) Identifying, segmenting and profiling online communicators in an internet music context. International Journal of Internet Marketing and Advertising, 6 (1). pp. 41-64.

Walsh, G. and Mitchell, V.W. (2010) The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction. European Journal of Marketing, 44 (6). pp. 838-859. ISSN 0309-0566

Walsh, G. and Mitchell, V.W. and Miller, L. and Kilian, T. (2010) Measuring consumer vulnerability to perceived product similarity problems and its consequences. Journal of Marketing Management, 26 (1/2). pp. 146-162. ISSN 0267-257X

Walsh, Gianfranco and Mitchell, V.W. (2010) Consumers' intention to buy private label brands revisited. Journal of General Management, 35 (3). pp. 3-24. ISSN 0306-3070

Walsh, Gianfranco and Schubert, P. and Jones, C. (2010) Enterprise system investments for competitive advantage : an empirical study of Swiss SMEs. European Management Review, 7 (3). pp. 180-189. ISSN 1740-4754

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. and Andrews, C. and Hastings, G. (2010) Segmentation in social marketing : insights from the European Union's multi-country, anti-smoking campaign. European Journal of Marketing, 44 (7/8). pp. 1140-1164. ISSN 0309-0566

Wilson, J. and Grant, I. and Shaw, E. (2010) The role and impact of business networks on marketing in the creative industries: evidence from case study research. In: Industrial Marketing and Purchasing, 2010-09-01, Hungary.

Wilson, Alan (2010) From prime time to my time : audience measurement in the digital age. [Review]

Wilson, Alan (2010) Grown up digital : how the net generation is changing the world. [Review]

Wilson, Alan (2010) Throwing sheep in the boardroom : how online social networking will transform your life, work and world. [Review]

Wilson, Hugh and Lemke, Fred and Clark, Moira (2010) Exploring the link between ‘customer experience’ and ‘value-in-use’ : empirical evidence from business and consumer sectors. In: 18th International Colloquium in Relationship Marketing, 2010-09-27 - 2010-09-29, Henley-on-Thames.

Walsh, G. and Beatty, S. and Shiu, E.M.K. (2009) The customer-based corporate reputation scale: replication and short form. Journal of Business Research, 62 (10). pp. 924-930. ISSN 0148-2963

Wilson, A.M. and Jones, R. and Miller, K. and Pentecost, R. (2009) Marketing research: an integrated approach, 1st Australian edition. Pearson Australia, Australia. ISBN 9781442517042

Walsh, G. and Mitchell, V.W. and Jackson, P. and Beatty, S. (2009) Examining the antecedents and consequences of corporate reputation : a customer perspective. British Journal of Management, 20 (2). pp. 187-203. ISSN 1045-3172

Wilson, J. and Hynes, N. (2009) Co-evolution of firms and strategic alliances : theory and empirical evidence. Technological Forecasting and Social Change, 76 (5). pp. 620-628. ISSN 0040-1625

Woods, M. and Shawky, A. and Barnes, D. and Price, D. and Long, D. and Pullan, D. (2009) Autonomous science for an exomars rover-like mission. Journal of Field Robotics, 26 (4). pp. 358-390. ISSN 1556-4959

Walsh, G. (2009) Disadvantaged consumers' experiences of marketplace discrimination in services: a conceptual model of antecedents and customer outcomes. Journal of Marketing Management, 25 (1-2). pp. 143-169. ISSN 0267-257X

Walsh, G. and Gwinner, K.P. (2009) Purchasing package holidays through shop-at-home television programs: an analysis of consumer's consumption motives. Journal of Vacation Marketing, 15 (2). pp. 111-128.

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. (2009) I don't smoke, so I ain't have to listen? a cross-cultural exploration of the effects of antismoking messages on non-smokers' elaboration. In: AMA Winter Marketing Educators' Conference, 2009-02-20 - 2009-02-23, Florida.

Walsh, G. and Ndubisi, N. and Ibeh, K.I.N. (2009) After the horse has left the barn it's too late to close the door: a study of service firms' conflict handling ability. In: Australia and New Zealand Marketing Academy Conference (ANZMAC) Annual Conference, 2009-12-30, Melbourne, Australia.

Walsh, G. and Shiu, E.M.K. and Hassan, L.M. and Michaelidou, N. and Beatty, S. (2009) The mediating role of emotion in the link between store-environment cues, store-choice criteria and marketing outcomes. In: To be assertained, 1900-01-01.

Wilson, A.M. (2009) Marketing research: critical perspectives on business and management. International Journal of Market Research, 51 (6). p. 843. ISSN 0025-3618

Wilson, A.M. and Lai, Tzu ching and Murphy, H. and Holzgreve, J. (2008) The implications of on-line, word of mouth and social networks on the marketing of hotels and travel related services. In: AMA 17th Annual Frontiers in Service Conference, 2008-10-02 - 2008-10-05, Washington D.C. USA.

Wilson, J. and Shaw, S. (2008) UK fresh produce growers and their overseas partners. In: IMP (Industrial Marketing and Purchasing) Conference 2008, 2008-09-04 - 2008-09-06, Uppsala, Sweden.

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. (2008) How do individual-level and country characteristics affect the intention to quit smoking? In: Winter Educators' Conference 2008. AMA Educators Proceedings, 19 . Curran Associates, Inc., New York, United States of America. ISBN 9781605603513

Wheeler, C.N. and Ibeh, K.I.N. and Dimitratos, P. (2008) UK export performance research - review and implications. International Small Business Journal, 26 (2). pp. 207-239. ISSN 0266-2426

Wilson, A.M. and Zeithaml, V. and Bitner, M. and Gremler, D. (2008) Services marketing: 1st European edition. McGraw Hill, Maidenhead. ISBN 9780077107956

Walsh, G. and Wunderlich, M. and Evanschitzky, H. (2008) Analysis of moderator variables: investigating the customer satisfaction-loyalty link. European Journal of Marketing, 42 (9/10). pp. 977-1004. ISSN 0309-0566

Wilson, A.M. (2008) Esomar market research handbook. International Journal of Market Research, 50 (4). pp. 559-560. ISSN 0025-3618

Wilson, J. and Hynes, N. (2008) Co-evolution of firms and strategic alliances: theory and empirical evidence. In: European Marketing Academy (EMAC) 37th Conference, 2008-05-27 - 2008-05-30, Brighton.

Wilson, Alan (2008) Review of ESOMAR market research handbook 5th Edition. [Review]

Woisetschläger, David and Evanschitzky, H. and Jockisch, M. (2008) Incentives for New Customer Acquisition and Their Impact on Existing Customers. In: Global Marketing Conference, 2008-03-20 - 2008-03-23, Shanghai, China.

Wilson, Fiona and Carter, Sara and Tagg, Stephen and Shaw, Eleanor and Lam, Wing (2007) Bank loan officers' perceptions of business owners: the role of gender. British Journal of Management, 18 (2). pp. 154-171. ISSN 1045-3172

Walsh, G. and Beatty, S. (2007) Customer-based corporate reputation of a service firm: scale development and validation. Journal of the Academy of Marketing Science, 35 (1). pp. 127-143. ISSN 0092-0703

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. and Hastings, G. (2007) Attitude, comprehension, and thinking as a basis for market segmentation in social marketing. In: To be assertained, 1900-01-01.

Walsh, G. and Hassan, L.M. and Shiu, E.M.K. and Hastings, G. (2007) Profiling the target audience of a social marketing campaign: a cluster analysis approach. In: To be assertained, 1900-01-01.

Wilson, A.M. (2006) Marketing research: an integrated approach 2nd edition. FT Prentice Hall, United Kingdom. ISBN 027369474X

Walsh, G. and Dinnie, K.J. and Weidmann, K.P. (2006) How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany. Journal of Services Marketing, 20 (6). pp. 412-420. ISSN 0887-6045

Walsh, G. and Groth, M. and Wiedmann, K. (2005) An examination of consumers' motives to switch energy suppliers. Journal of Marketing Management, 21 (3). pp. 421-440. ISSN 0267-257X

Wilson, A.M. and Caemmerer, B. (2005) Managing customer satisfaction surveys and effective service management. In: UNSPECIFIED.

Wilson, F. and Shaw, Eleanor and Carter, Sara (2005) Securing a business loan : how important is gender. [Report]

Winkelman, D. and Laing, A. and Hogg, G. (2005) The impact of the Internet on professional relationships: the case of health care. Services Industries Journal, 25 (5). pp. 675-687. ISSN 0264-2069

Wagner, B.A. and Fillis, I. and Johansson, U. (2003) E-business and e-supply strategy in small and medium sized businesses (SMEs). Supply Chain Management: An International Journal, 8 (4). pp. 343-354. ISSN 1359-8546

Wilson, A. (2002) Satisfaction criteria of short-break leisure travellers. Hospitality Review, 4 (4). pp. 32-36. ISSN 1464-9101

Wilson, A.M. (2002) Attitudes towards customer satisfaction measurment in the retail sector. International Journal of Market Research, 44 (2). pp. 213-222. ISSN 0025-3618

Webb, J. and Carter, Sara (2001) Sponsorship activities and the small firm sector. Managing Leisure, 6 (3). pp. 168-179. ISSN 1360-6719

Wilson, A.M. (2001) Mystery shopping: Using deception to measure service performance. Psychology and Marketing, 18 (7). pp. 721-734. ISSN 0742-6046

Wilson, A.M. and Gotsi, D. (2001) Corporate reputation: Seeking a definition. Corporate Communications: An International Journal, 6 (1). pp. 24-31. ISSN 1356-3289

Wilson, Alan M. (2001) Understanding organisational culture and the implications for corporate marketing. European Journal of Marketing, 35 (3/4). pp. 353-367. ISSN 0309-0566

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Yi, Youjae and Gong, Taeshik (2013) Customer value co-creation behaviour : scale development and validation. Journal of Business Research. ISSN 0148-2963 (In Press)

Yi, Youjae and Gong, Taeshik and Lee, Hyojin (2013) The impact of other customers on customer citizenship behavior. Psychology and Marketing, 30 (4). pp. 341-356. ISSN 0742-6046

Yi, Youjae and Nataraajan, Rajan and Gong, Taeshik (2011) Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention. Journal of Business Research, 64 (1). pp. 87-95. ISSN 0148-2963

Yi, Youjae and Gong, Taeshik (2010) The development and validation of a customer value co-creation behavior scale. In: Global Marketing Conference, 2010-09-09 - 2010-09-12, Tokyo.

Yi, Youjae and Gong, Taeshik and Lee, Hyojin (2010) Scratch my back and I will scratch yours: the impact of other customers on customer citizenship behaviour. In: 19th Annual Frontiers in Service Conference, 2010-06-10, Karlstad.

Yi, Youjae and Gong, Taeshik (2009) The effects of customer social exchange relationships with organizations, service providers, and customers : the moderating effects of customer experience. Service Industries Journal, 29 (11). pp. 1513-1528.

Yi, Youjae and Gong, Taeshik (2008) If employees “go the extra mile,” do customers reciprocate with similar behavior? Psychology and Marketing, 25 (10). pp. 961-986. ISSN 0742-6046

Yi, Youjae and Gong, Taeshik (2008) The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior. Industrial Marketing Management, 37 (7). pp. 767-783.

Yi, Youjae and Gong, Taeshik (2008) The electronic service quality model : the moderating effect of customer self-efficacy. Psychology and Marketing, 25 (7). pp. 587-601. ISSN 0742-6046

Yi, Youjae and Gong, Taeshik (2006) The antecedents and consequences of service customer citizenship and badness behavior. Seoul Journal of Business, 12 (2). pp. 145-176.

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Zavbi, Roman and Fain, Nusa and Duhovnik, Joze (2012) Embodiment design based on basic schemata. In: DS 70. The Design Society, pp. 1225-1232. ISBN 9789537738174

Zavbi, Roman and Fain, Nusa and Rihtarsic, Janez (2012) Evaluation of a method and a computer tool for generating concept designs. Journal of Engineering Design. ISSN 0954-4828

Zavbi, Roman and Fain, Nusa and Rihtarsic, Janez (2011) Do basic schemata facilitate embodiment design? In: International Conference in Engineering Design (ICED), 2011-08-15 - 2011-08-18, Copenhagen.