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Article

Wisniewski, M. and Wisniewski, H. (2005) Measuring service quality in a colposcopy clinic. International Journal of Health Care Quality Assurance, 18 (3). pp. 217-228. ISSN 0952-6862

Wisniewski, M. and Ólafsson, S. (2004) Developing balanced scorecards in local authorities: a comparison of experience. International Journal of Productivity and Performance Management, 53 (7). pp. 602-610. ISSN 1741-0401

Wisniewski, M. and Stewart, D. (2004) Performance measurement for stakeholders: the case of Scottish local authorities. International Journal of Public Sector Management, 17 (3). pp. 222-233. ISSN 0951-3558

Wisniewski, M. and Shafti, F. (2003) Teaching and learning of performance measurement in OR/MS degrees. MSOR Connections, 3 (4). ISSN 1473-4869

Wisniewski, M. (2001) Assessing customer satisfaction with local authority services using SERVQUAL. Total Quality Management and Business Excellence, 12 (7-8). pp. 995-1002. ISSN 1478-3363

Wisniewski, M. and Dickson, A. (2001) Measuring performance in Dumfries and Galloway Constabulary with the Balanced Scorecard. Journal of the Operational Research Society, 52 (10). pp. 1057-1066. ISSN 0160-5682

Wisniewski, M. (2001) Using servqual to assess customer satisfaction with public sector services. Managing Service Quality, 11 (6). pp. 380-388. ISSN 0960-4529

Wisniewski, M. and Stewart, Derek (2001) Using the statutory audit to support continuous improvement in Scottish local authorities. International Journal of Public Sector Management, 14 (7). pp. 540-555. ISSN 0951-3558

Wisniewski, M. and Donnelly, M. (1996) Measuring service quality in the public sector: the potential for SERVQUAL. Total Quality Management and Business Excellence, 7 (4). pp. 357-365. ISSN 1478-3363

Book

Wisniewski, M. (2009) Quantitative Methods for Decision Makers (5th Revised Edition). FT Prentice Hall, Harlow, England. ISBN 9780273712077

Anderson, D.R. and Sweeney, D.J. and Williams, T.A. and Wisniewski, M. (2009) An introduction to management science: quantitative approaches to decision making. South-Western CENGAGE Learning UK, United Kingdom. ISBN 9781844805952

Wisniewski, M. (2001) Linear programming. Texts in operational research . Palgrave, Basingstoke, United Kingdom. ISBN 0333763556

Wisniewski, Mik and Klein, Jonathan H. (2001) Critical Path Analysis and Linear Programming. Texts in Operational Research . Palgrave Macmillan, Basingstoke. ISBN 0333763556; 978-0333763551

Book Section

Wisniewski, M. (2007) Decision-making processes in organisations. In: Management: concepts and practices. Financial Times / Prentice Hall, Harlow, United Kingdom, pp. 420-454. ISBN 0273711180

Wisniewski, M. (2006) West Dunbartonshire community safety partnership. In: Exploring Corporate Strategy. FT Prentice Hall, Harlow, United Kingdom. ISBN 0273710176

Hamilton, J.A. and Wisniewski, M. (2003) Economic appraisals of rule-making in the new society: why, how, and what does it mean? The challenge for the consumer. In: International Perspectives on Consumers' Access To Justice. Cambridge University Press, New York, USA, pp. 196-227. ISBN 052182432X

Wisniewski, M. (2001) Scottish power learning. In: Exploring Corporate Strategy. FT Prentice Hall, Harlow, United Kingdom. ISBN 0273651129

Wisniewski, M. (2000) Benchmarking in the public sector. In: Exploring Public Sector Strategy. FT Prentice Hall, Harlow, United Kingdom. ISBN 0273646877