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Article

Taylor, Philip and Scholarios, Dora and D'Cruz, Premilla and Noronha, Ernesto (2014) "From boom to where?" The experience of post-crisis work and employment in offshored BPO in India. New Technology, Work and Employment. ISSN 0268-1072 (In Press)

Carter, Robert and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2013) Taxing times : lean working and the creation of (in)efficiencies in HM Revenue and Customs. Public Administration, 91 (1). pp. 83-97. ISSN 0033-3298

Newsome, Kirsty and Taylor, Philip and Rainnie, Al (2013) Putting labour in its place : global value chains and labour process analysis. Competition and Change, 17 (1). pp. 1-5. ISSN 1024-5294

Taylor, Phil and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2013) The experience of work in India's domestic call centre industry. International Journal of Human Resource Management, 24 (2). pp. 436-452. ISSN 0958-5192

Carter, Robert and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2013) 'Stressed out of my box' : employee experience of lean working and occupational ill-health in clerical work in the UK public sector. Work, Employment and Society, 27 (5). pp. 747-767. ISSN 0950-0170

Carter, Bob and Danford, Andy and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2012) Nothing gets done and no one knows why : PCS and workplace control of lean in HM Revenue and Customs. Industrial Relations Journal, 43 (5). pp. 416-432. ISSN 0019-8692

Taylor, Philip (2012) India : why its summer may be over. Professional Outsourcing. pp. 6-12.

Cooper, C. and Coulson, A.B. and Taylor, P. (2011) Accounting for human rights : doxic health and safety practices - the accounting lessons from ICL. Critical Perspectives On Accounting, 22 (8). 738–758. ISSN 1045-2354

Scholarios, Dora and Taylor, Philip (2011) Beneath the glass ceiling : explaining gendered role segmentation in call centres. Human Relations, 64 (10). pp. 1291-1319. ISSN 0018-7267

Carter, Bob and Danford, Andy and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2011) '"All they lack is a chain" : Lean and the new performance management in the British Civil Service. New Technology, Work and Employment, 26 (2). pp. 83-97. ISSN 0268-1072

Carter, Bob and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2011) Lean and mean in the Civil Service : the case of processing in HMRC. Public Money and Management, 31 (2). pp. 115-122. ISSN 0954-0962

Scholarios, D.M. and Taylor, P. (2010) Gender, choice and constraint in call centre employment. New Technology, Work and Employment, 25 (2). pp. 101-116. ISSN 0268-1072

Taylor, P. and Cunningham, I.R. and Newsome, K.J. and Scholarios, D.M. (2010) ‘Too scared to go sick’—reformulating the research agenda on sickness absence. Industrial Relations Journal, 41 (4). pp. 270-288. ISSN 0019-8692

Taylor, P. and Connelly, L. (2009) Before the disaster: health, safety and working conditions at a plastics factory. Work, Employment and Society, 23 (1). pp. 160-169. ISSN 0950-0170

Taylor, P. and D'Cruz, P. and Noronha, E. and Scholarios, D. (2009) Indian call centres and business process outsourcing : a study in union formation. New Technology, Work and Employment, 24 (1). pp. 19-42. ISSN 0268-1072

Taylor, P. and Warhurst, C. and Thompson, P. and Scholarios, D.M. (2009) On the front line. Work, Employment and Society, 23 (1). pp. 7-11. ISSN 0950-0170

Taylor, P. (2009) Emerging trends in global contact centres. In Touch - Magazine of the Customer Contact Association (2).

Taylor, Phil and Baldry, Chris and Danford, Andy and Stewart, Paul (2009) 'An umbrella full of holes?' Corporate Restructuring, Redundancy and the Effectiveness of ICE Regulations. Industrial Relations/Relations Industrielles, 64 (1). pp. 27-49. ISSN 0034-379X

Taylor, P. and Cooper, C. (2008) 'It was absolute hell': inside the private prison. Capital and Class (96). pp. 3-30. ISSN 0309-8168

Taylor, P. (2008) Passage to India. In Touch - Magazine of the Customer Contact Association (1).

Taylor, P. and Noronha, E. and D'Cruz, P. and Scholarios, D. (2008) Employee voice and collective formation in the Indian ITES-BPO industry. Economic and Political Weekly, 43 (22). pp. 37-47. ISSN 0012-9976

Bain, P.M. and Taylor, P. (2008) No passage to India? Initial responses of UK trade unions to call centre offshoring. Industrial Relations Journal, 39 (1). pp. 5-23. ISSN 0019-8692

Taylor, P. and Bain, P.M. (2008) United by a common language? Trade union responses in the UK and India to call centre offshoring. Antipode: A Radical Jounal of Geography, 40 (1). pp. 131-154. ISSN 0066-4812

Taylor, P. and Bain, P.M. (2007) Reflections on the call centre - a reply to Glucksmann. Work, Employment and Society, 21 (2). pp. 349-362. ISSN 0959-0170

Ellis, V. and Taylor, P. (2006) 'You don't know what you've got till it's gone': re-contextualising the origins, development and impact of the call centre. New Technology, Work and Employment, 21 (2). pp. 107-122. ISSN 0268-1072

Cooper, Christine and Taylor, Phil and Smith, Newman and Catchpowle, Lesley (2005) A discussion of the political potential of social accounting. Critical Perspectives On Accounting, 16 (7). pp. 951-974. ISSN 1045-2354

Cooper, Christine and Taylor, Phil (2005) Independently verified reductionism: prison privatization in Scotland. Human Relations, 58 (4). pp. 497-522. ISSN 0018-7267

Taylor, P. and Bain, P.M. (2005) India calling to the far away towns: the call centre labour process and globalization. Work, Employment and Society, 19 (2). pp. 261-282. ISSN 0959-0170

Taylor, P. and Bain, P.M. (2004) Call centre offshoring to India: the revenge of history? Labour and Industry, 14 (3). pp. 15-38. ISSN 1030-1763

Taylor, P. and Bain, P.M. (2003) Subterranean worksick blues: humour as subversion in two call centres. Organization Studies, 24 (9). pp. 1487-1509. ISSN 0170-8406

Taylor, Phil and Baldry, Chris and Bain, Peter and Ellis, Vaughan (2003) 'A unique working environment': health, sickness and absence management in UK call centres. Work, Employment and Society, 17 (3). pp. 435-458. ISSN 0959-0170

Taylor, P. and Mulvey, G. and Hyman, J.D. and Bain, P.M. (2002) Work organization, control and the experience of work in call centres. Work, Employment and Society, 16 (1). pp. 133-150. ISSN 0959-0170

Bain, P.M. and Taylor, P. (2002) Ringing the changes? Union recognition and organisation in call centres in the UK finance sector. Industrial Relations Journal, 33 (3). pp. 246-261. ISSN 0019-8692

Bain, P.M. and Watson, A.C. and Mulvey, G. and Taylor, P. and Gall, G. (2002) Taylorism, targets and the pursuit of quantity and quality by call centre management. New Technology, Work and Employment, 17 (3). pp. 170-185. ISSN 0268-1072

Taylor, P. (2001) Review of rising from the ashes? Labor in the age of 'global' capitalism. Historical Materialism, 8. pp. 519-530. ISSN 1465-4466

Bain, P.M. and Taylor, P. (2001) Seizing the time? Union recruitment potential in Scottish call centres. Scottish Affairs, 37 (Autumn). pp. 104-128. ISSN 0966-0356

Taylor, P. and Bain, P.M. (2001) Trade unions, workers' rights and the 'frontier of control' in UK call centres. Economic and Industrial Democracy, 22 (1). pp. 39-66. ISSN 0143-831X

Munro, A.W. and Taylor, P. and Walkinshaw, M.D. (2000) Structures of redox enzymes. Current Opinion in Biotechnology, 11 (4). pp. 369-376. ISSN 0958-1669

Cooper, C. and Taylor, P. (2000) From Taylorism to Ms Taylor: the transformation of the accounting craft. Accounting, Organizations and Society, 25 (6). pp. 555-578. ISSN 0361-3682

Bain, P.M. and Taylor, P. (2000) Entrapped by the 'electronic panopticon'? worker resistance in the call centre. New Technology, Work and Employment, 15 (1). pp. 2-18. ISSN 0268-1072

Roberts, M. and Taylor, P. and Gateva-Kostova, S.V. and Clarke, R.B.M. and Rowley, W.R.C. and Gill, P. (1999) Measurement of the s-2(1/2)-d-2(5/2) clock transition in a single yb-171(+) ion. Physical Review A, 60 (4). pp. 2867-2872. ISSN 1050-2947

Taylor, P. and Roberts, M. and GatevaKostova, S.V. and Clarke, R.B.M. and Barwood, G.P. and Rowley, W.R.C. and Gill, P. (1997) Investigation of the s-2(1/2)-d-2(5/2) clock transition in a single ytterbium ion. Physical Review A, 56 (4). pp. 2699-2704. ISSN 1050-2947

Baldry, C.J. and Bain, P.M. and Taylor, P. (1997) Sick and tired? working in the modern office. Work, Employment and Society, 11 (3). pp. 519-539. ISSN 0950-0170

Phillips, G.M. and Taylor, Philip (1992) Algorithms for spline and other approximations to functions and data. Computer Physics Communications, 73 (1-3). pp. 1-21. ISSN 0010-4655

Midwinter, A. and Keating, M. and Taylor, P. (1984) The politics of scottish housing plans. Policy and Politics, 12 (2). pp. 145-166. ISSN 0305-5736

Midwinter, A. and Keating, M. and Taylor, P. (1984) Current expenditure guidelines in scotland - a failure of indicative planning. Local Government Studies, 10 (2). pp. 21-31. ISSN 0300-3930

Keating, M. and Midwinter, A. and Taylor, P. (1984) Enterprise zones - implementing the unworkable. Political Quarterly, 55 (1). pp. 78-84. ISSN 0032-3179.

Midwinter, A.F. and Keating, M. and Taylor, P. (1983) Excessive and unreasonable - the politics of the Scottish hit list. Political Studies, 31 (3). pp. 394-417. ISSN 0032-3217

Book

Bain, P.M. and Baldry, C.J. and Bunzel, D. and Gall, G. and Gilbert, K. and Hyman, J.D. and Scholarios, D.M. and Taylor, P. and Watson, A.C. (2007) The meaning of work in the new economy. Future of Work . Palgrave, Basingstoke, United Kingdom. ISBN 140393407X

Healey, G. and Heery, E. and Taylor, P. and Brown, W. (2005) The future of worker representation. Future of Work . Palgrave. ISBN 1403917590

Book Section

Taylor, Philip (2012) Call centres. In: The encyclopedia of globalization. Wiley-Blackwell, Oxford. ISBN 9780470670590

Taylor, P. (2010) 'Remote work from the perspective of the developed countries: a multi-country synthesis'. In: Offshoring and Working Conditions in Remote Work. Palgrave Macmillan/International Labour Organization, Basingstoke/Geneva, pp. 17-59. ISBN 13-978-0-230-24886-1

Taylor, P. and Bain, P.M. (2010) '"Across the great divide": union organising in UK and Indian call centres. In: A Handbook of Employment and Society: Working Space. Edward Elgar, Cheltenham, pp. 436-454. ISBN 9781847200549

Taylor, P. (2010) The globalization of service work : analyzing the transnational call centre value chain. In: Working Life. Palgrave Macmillan, Basingstoke, pp. 244-268. ISBN 9780230222236

Taylor, P. and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, D.M. (2010) Domestic labour : the experience of work in India's other call centre industry. In: Work and Life in the Global Economy. Palgrave Macmillan, Basingstoke, pp. 99-123. ISBN 9780230580848

Taylor, P. and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2009) Union formation in the Indian call centre/BPO industry. In: The Next available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry. Sage, New Delhi. ISBN 9788178299327

Taylor, P. and Scholarios, D.M. and Noronha, E. and D'Cruz, P. (2009) Work organisation and the experience of work in domestic Indian call centres. In: Work and life in the global economy: a gendered analysis of service work. Palgrave Macmillan, Basingstoke.

Taylor, P. and Bain, P.M. (2007) Industrial relations under new labour. In: To be assertained. To be assertained.

Cooper, C. and Taylor, P. (2007) Prison privatisation in Scotland. In: Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond. Scottish Left Review Press, pp. 114-128. ISBN 978-0-9550362-3-2

Taylor, P. and Bain, P.M. (2007) Trade union responses to call centre offshoring. In: Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond. Scottish Left Review Press, pp. 80-95. ISBN 978-0-9550362-3-2

Taylor, P. and Bain, P.M. (2006) Work organisation and employee relations in Indian call centres. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge, pp. 36-57. ISBN 978-0-415-35702-9

Baldry, C.J. and Taylor, P. and Bain, P.M. (2006) Bear with me... - the problems of health and well-being in call centres. In: Institutions, Production and Working Life. Oxford University Press, pp. 235-254. ISBN 0-19929177-2

Taylor, P. and Baldry, C.J. and Gall, G. and Bain, P.M. (2005) Striving under chaos: the effects of market turbulence and organisational flux on call centre work. In: Employment, Trade Union Renewal and the Future of Work. Palgrave, pp. 20-40. ISBN 140391477X

Bain, P.M. and Gall, G. and Gilbert, K. and Taylor, P. (2004) Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres. In: The Future of Worker Representation. Palgrave, pp. 62-81. ISBN 140391477X

Taylor, P. and Bain, P.M. (2004) Humour as subversion in two call centres. In: Critical Realist Applications in Organisation and Management Studies. Critical Realism: Interventions . Routledge. ISBN 0-415-34510-3

Heery, E. and Healy, G. and Taylor, P. (2004) Representation at work: themes and issues. In: The Future of Worker Representation. Palgrave, pp. 1-36. ISBN 140391477X

Bain, P.M. and Taylor, P. and Gilbert, K. and Gall, G. (2004) Unionism, non-unionism and workers' attitudes to representation in four call centres. In: The Future of Worker Representation. Palgrave, pp. 62-81. ISBN 140391477X

Taylor, P. and Bain, P.M. (2003) Call centre organising in adversity: from Excell to Vertex. In: Union Organizing: Campaigning for Trade Union Recognition. Routledge Studies in Employment Relations . Routledge. ISBN 041526782X

Taylor, P. and Bain, P.M. (2002) Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. In: Re-Organizing Service Work: Call Centres in Germany and Britain. Ashgate, pp. 42-63. ISBN 0-7546-1955-9

Conference or Workshop Item

Taylor, Philip and Moore, Sian (2013) Cabin crew confidential – an analysis of real time postings in the BA dispute 2009-11. In: British Universities Industrial Relations Association. 63rd Annual Conference 2013, 2013-06-28 - 2013-11-30, Glasgow. (Unpublished)

Taylor, Philip and Moore, Sian (2013) Cabin crew collectivism – labour process and mobilisation in the British airways dispute (2009-11). In: 31st International Labour Process Conference, 2013-03-18 - 2013-03-20, New Brunswick, NJ. (Unpublished)

Taylor, Philip (2012) Governance, labour and the global call centre value chain. In: International Labor and Employment Relations Association World Congress, 2012-06-02 - 2012-06-05, Philadelphia. (Unpublished)

Taylor, Philip (2012) Necessary but not sufficient : governance as co-ordination in global call centre value chains. In: Society for the Advancement of Socio-Economics, 2012-06-28 - 2012-06-30, Cambridge, Massachusetts. (Unpublished)

Carter, R. and Danford, Andrew and Howcroft, D and Richardson, R and Smith, A. and Taylor, Philip (2012) Inactive banana time : lean production and the degradation of work in the UK civil service. In: 30th International Labour Process Conference, 2012-03-27 - 2013-03-29, Stockholm. (Unpublished)

Carter, R. and Danford, Andrew and Howcroft, D. and Richardson, R and Smith, A. and Taylor, Philip (2011) Gendered ill-health in the ‘new model office’ : the mean, lean regime in UK tax processing centres. In: 29th International Labour Process Conference, 2011-04-05 - 2011-04-07, Leeds. (Unpublished)

Main, J. and Taylor, Philip (2011) A War on Sickies’ or a war on sick workers? : absence management and union representation in local government. In: 29th International Labour Process Conference, 2011-04-05 - 2011-04-07, Leeds. (Unpublished)

Taylor, Philip and D'Cruz, Premilla and Scholarios, Dora and Noronha, Ernesto (2011) From boom to where? The experience of post-crisis work and employment in offshored BPO in India. In: 29th International Labour Process Conference, 2011-04-05 - 2011-04-07, Leeds. (Unpublished)

Taylor, Philip (2010) The missing link : Labour and the global call centre value chain. In: Outsourcing/Offshoring of Service Work Conference, 2010-11-17 - 2010-11-18, London. (Unpublished)

Danford, A. and Carter, R. and Howcroft, D. and Smith, A. and Richardson, Helen and Taylor, Philip (2010) All they need is a chain : lean production and the new performance management in the British civil service. In: 28th International Labour Process Conference, 2010-03-15 - 2010-03-17. (Unpublished)

Carter, R. and Danford, A. and Howcroft, D. and Richardson, R and Smith, A. and Taylor, Philip (2010) The changing class relations of supervisors under lean production : the case of HMRC. In: 28th International Labour Process Conference, 2010-03-15 - 2010-03-17. (Unpublished)

Taylor, Philip (2010) The missing link : analysing the global call centre value chain. In: 28th International Labour Process Conference, 2010-03-15 - 2010-03-17, Rutgers University, New Jersey, USA. (Unpublished)

Cooper, C. and Coulson, A.B. and Taylor, Philip (2010) Accounting for human rights: doxic health and safety practices - the accounting lessons from ICL. In: APIRA Conference, 2010-07-11 - 2010-07-13, University of Sydney, Australia. (Unpublished)

Taylor, Philip and Carter, R. and Danford, A. and Howcroft, D. and Richardson, R. and Smith, A. (2010) Occupational ill-health and absence management under a lean regime in the UK civil service. In: Work, Employment and Society Conference 2010, 2010-09-07 - 2010-09-09, Brighton. (Unpublished)

Howcroft, D. and Richardson, H. and Taylor, Philip (2009) The good, the bad and the ugly : an overview of the Indian ITES-BPO sector. In: 27th International Labour Process Conference, 2009-04-06 - 2009-04-08, Edinburgh. (Unpublished)

Cooper, Christine and Coulson, A.B. and Taylor, P. (2009) Accounting for human rights: doxic health and safety practices - the accounting lesson from ICL. In: The Interdisciplinary Perspectives on Accounting Conference, 2009-07-01, Innsbruck, Austria. (Unpublished)

Taylor, Philip and Cunningham, Ian and Newsome, Kirsty and Scholarios, Dora (2009) Too scared to go sick : reformulating a research agenda on sickness absenteeism. In: 27th Annual Labour Process Conference, 2009-04-06 - 2009-04-08, Edinburgh. (Unpublished)

Taylor, Philip and Scholarios, Dora and D'Cruz, Premilla and Noronha, Ernesto (2008) Work organisation and the emergence of trade unionism in Indian call centres/BPO. In: International Labour Process Conference 2008, 2008-03-01 - 2008-03-20, Dublin. (Unpublished)

Taylor, Philip and Cooper, Christine and Connelly, Lisa (2008) The lessons of the ICL/Stockline disaster. In: Criticial Labour Studies Conference, 2008-11-08, London. (Unpublished)

Taylor, Philip and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2007) Indian call centres and business process outsourcing : an exploratory study of union formation. In: Work Employment and Society Conference, 2007-09-11 - 2007-09-14, Aberdeen.

Bain, Peter and Taylor, Philip and Dutton, Eli (2005) The thin front line : call handling in police control rooms. In: 23rd International Labour Process Conference, 2005-03-21 - 2005-03-23, Glasgow. (Unpublished)

Report

Taylor, Philip and Anderson, Pauline (2012) Contact Centres in Scotland – the 2011 Audit. [Report]

Carter, R. and Danford, A. and Howcroft, D. and Richardson, H. and Smith, A. and Taylor, P. (2009) Employees' perceptions of the impact of lean organization in HM Revenue and Customs. [Report]

Taylor, P. and , Scottish Development International/Scottish Enterprise (Funder) (2009) An Evaluation of the Indian BPO and Call Centre Industries in 2009. [Report]

Taylor, P. and Anderson, P. and , Scottish Development International/Scottish Enterprise (Funder) (2008) Contact Centres in Scotland - the 2008 Audit. [Report]

Taylor, P. and , Scottish Development International/Scottish Enterprise (Funder) (2008) Developments in the Indian BPO Industry. [Report]

Review

Taylor, P. (2004) Call centres and human resource management. [Review]

This list was generated on Mon Jul 28 03:43:23 2014 BST.