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Number of items: 27.

Article

Bain, P.M. and Taylor, P. (2008) No passage to India? Initial responses of UK trade unions to call centre offshoring. Industrial Relations Journal, 39 (1). pp. 5-23. ISSN 0019-8692

Taylor, P. and Bain, P.M. (2008) United by a common language? Trade union responses in the UK and India to call centre offshoring. Antipode: A Radical Jounal of Geography, 40 (1). pp. 131-154. ISSN 0066-4812

Taylor, P. and Bain, P.M. (2007) Reflections on the call centre - a reply to Glucksmann. Work, Employment and Society, 21 (2). pp. 349-362. ISSN 0959-0170

Taylor, P. and Bain, P.M. (2005) India calling to the far away towns: the call centre labour process and globalization. Work, Employment and Society, 19 (2). pp. 261-282. ISSN 0959-0170

Taylor, P. and Bain, P.M. (2004) Call centre offshoring to India: the revenge of history? Labour and Industry, 14 (3). pp. 15-38. ISSN 1030-1763

Taylor, P. and Bain, P.M. (2003) Subterranean worksick blues: humour as subversion in two call centres. Organization Studies, 24 (9). pp. 1487-1509. ISSN 0170-8406

Taylor, Phil and Baldry, Chris and Bain, Peter and Ellis, Vaughan (2003) 'A unique working environment': health, sickness and absence management in UK call centres. Work, Employment and Society, 17 (3). pp. 435-458. ISSN 0959-0170

Taylor, P. and Mulvey, G. and Hyman, J.D. and Bain, P.M. (2002) Work organization, control and the experience of work in call centres. Work, Employment and Society, 16 (1). pp. 133-150. ISSN 0959-0170

Bain, P.M. and Taylor, P. (2002) Ringing the changes? Union recognition and organisation in call centres in the UK finance sector. Industrial Relations Journal, 33 (3). pp. 246-261. ISSN 0019-8692

Bain, P.M. and Watson, A.C. and Mulvey, G. and Taylor, P. and Gall, G. (2002) Taylorism, targets and the pursuit of quantity and quality by call centre management. New Technology, Work and Employment, 17 (3). pp. 170-185. ISSN 0268-1072

Bain, P.M. and Taylor, P. (2001) Seizing the time? Union recruitment potential in Scottish call centres. Scottish Affairs, 37 (Autumn). pp. 104-128. ISSN 0966-0356

Taylor, P. and Bain, P.M. (2001) Trade unions, workers' rights and the 'frontier of control' in UK call centres. Economic and Industrial Democracy, 22 (1). pp. 39-66. ISSN 0143-831X

Bain, P.M. and Taylor, P. (2000) Entrapped by the 'electronic panopticon'? worker resistance in the call centre. New Technology, Work and Employment, 15 (1). pp. 2-18. ISSN 0268-1072

Baldry, C.J. and Bain, P.M. and Taylor, P. (1997) Sick and tired? working in the modern office. Work, Employment and Society, 11 (3). pp. 519-539. ISSN 0950-0170

Book

Bain, P.M. and Baldry, C.J. and Bunzel, D. and Gall, G. and Gilbert, K. and Hyman, J.D. and Scholarios, D.M. and Taylor, P. and Watson, A.C. (2007) The meaning of work in the new economy. Future of Work . Palgrave, Basingstoke, United Kingdom. ISBN 140393407X

Book Section

Taylor, P. and Bain, P.M. (2010) '"Across the great divide": union organising in UK and Indian call centres. In: A Handbook of Employment and Society: Working Space. Edward Elgar, Cheltenham, pp. 436-454. ISBN 9781847200549

Taylor, P. and Bain, P.M. (2007) Industrial relations under new labour. In: To be assertained. To be assertained.

Taylor, P. and Bain, P.M. (2007) Trade union responses to call centre offshoring. In: Reclaiming the Economy: Alternatives to Market Fundamentalism in Scotland and Beyond. Scottish Left Review Press, pp. 80-95. ISBN 978-0-9550362-3-2

Taylor, P. and Bain, P.M. (2006) Work organisation and employee relations in Indian call centres. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge, pp. 36-57. ISBN 978-0-415-35702-9

Baldry, C.J. and Taylor, P. and Bain, P.M. (2006) Bear with me... - the problems of health and well-being in call centres. In: Institutions, Production and Working Life. Oxford University Press, pp. 235-254. ISBN 0-19929177-2

Taylor, P. and Baldry, C.J. and Gall, G. and Bain, P.M. (2005) Striving under chaos: the effects of market turbulence and organisational flux on call centre work. In: Employment, Trade Union Renewal and the Future of Work. Palgrave, pp. 20-40. ISBN 140391477X

Bain, P.M. and Gall, G. and Gilbert, K. and Taylor, P. (2004) Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres. In: The Future of Worker Representation. Palgrave, pp. 62-81. ISBN 140391477X

Taylor, P. and Bain, P.M. (2004) Humour as subversion in two call centres. In: Critical Realist Applications in Organisation and Management Studies. Critical Realism: Interventions . Routledge. ISBN 0-415-34510-3

Bain, P.M. and Taylor, P. and Gilbert, K. and Gall, G. (2004) Unionism, non-unionism and workers' attitudes to representation in four call centres. In: The Future of Worker Representation. Palgrave, pp. 62-81. ISBN 140391477X

Taylor, P. and Bain, P.M. (2003) Call centre organising in adversity: from Excell to Vertex. In: Union Organizing: Campaigning for Trade Union Recognition. Routledge Studies in Employment Relations . Routledge. ISBN 041526782X

Taylor, P. and Bain, P.M. (2002) Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. In: Re-Organizing Service Work: Call Centres in Germany and Britain. Ashgate, pp. 42-63. ISBN 0-7546-1955-9

Conference or Workshop Item

Bain, Peter and Taylor, Philip and Dutton, Eli (2005) The thin front line : call handling in police control rooms. In: 23rd International Labour Process Conference, 2005-03-21 - 2005-03-23, Glasgow. (Unpublished)

This list was generated on Tue Jul 22 12:20:57 2014 BST.