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Number of items: 52.

Williams, Terence and Ackermann, Fran and Eden, Colin (2013) Project risk : systemicity, cause mapping and a scenario approach. In: Managing risks in projects. E&FN Spon, London, pp. 343-352. ISBN 9780419229902

McDonald, S.A. and Hutchinson, S.J. and Bird, S.M. and Mills, P.R. and Robertson, C. and Dillon, John and Williams, T. and Goldberg, D.J. and , Chief Scientist Office (Funder) and , Medical Research Council (Funder) (2010) Hospitalisation of hepatitis C diagnosed persons in Scotland for decompensated cirrhosis: a population-based record-linkage study. European Journal of Gastroenterology and Hepatology, 22 (1). pp. 49-57. ISSN 0954-691X

Howick, S.M. and Ackermann, F. and Eden, C. and Williams, T.M. (2009) System dynamics and disruption and delay in complex projects. In: Encyclopaedia of complexity and systems science. Springer. ISBN 9780387758886

Soltani, E. and Lai, P.C. and Van Der Meer, R.B. and Williams, T.M. (2008) Managerial approaches towards service quality : the case of three service organisations. Services Industries Journal, 28 (10). pp. 1399-1414. ISSN 0264-2069

Howick, S.M. and Eden, C. and Ackermann, F. and Williams, T.M. (2008) Building confidence in models for multiple audiences : the modelling cascade. European Journal of Operational Research, 186 (3). pp. 1068-1083. ISSN 0377-2217

Howick, S.M. and Ackermann, F. and Eden, C. and Williams, T.M. (2008) Delay and disruption in complex projects. In: Encyclopedia of Complexity and Systems Science. Springer Reference . Springer, New York, USA, pp. 1845-1854. ISBN 978-0387758886

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2007) An empirical approach to service classification for productivity management studies. Services Industries Journal, 27 (6). pp. 709-730. ISSN 0264-2069

Sachdeva, R.C. and Williams, T.M. and Quigley, J.L. (2007) Mixing methodologies to enhance the implementation of healthcare operational research. Journal of the Operational Research Society, 58. pp. 159-167. ISSN 0160-5682

Ackermann, F. and Eden, C. and Williams, T.M. and Howick, S.M. (2007) Systemic risk assessment: a case study. Journal of the Operational Research Society, 58 (1). pp. 39-51. ISSN 0160-5682

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. and Bedford, T.J. (2006) Service classification research: welcome back! In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21, Glasgow.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. and Lai, P. (2006) The compatibility of performance appraisal systems with TQM principles - evidence from current practice. International Journal of Operations and Production Management, 26 (1). pp. 92-112. ISSN 0144-3577

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) The vital component to TQM success: senior management commitment? Total Quality Management and Business Excellence, 16 (8-9). p. 923. ISSN 1478-3363

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) Top management: a threat or an opportunity to TQM? Total Quality Management and Business Excellence, 16 (4). pp. 460-476. ISSN 1478-3363

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) Managing TQM practices: a critical analysis. In: 11th Deming Association's Annual Research Conference, 2005-02-21 - 2005-02-22, New York.

Eden, C. and Ackermann, F. and Williams, T.M. (2005) The amoebic growth of project costs. Project Management Journal, 36. pp. 15-27. ISSN 8756-9728

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) A contextually appropriate performance management for TQM. In: Measuring HRMs Effectiveness - an Introduction. Le Magnus University Press, pp. 21-60. ISBN 190279637

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) A contrast of HRM and TQM approaches to performance management : Some Evidence. British Journal of Management, 16 (3). pp. 211-230. ISSN 1045-3172

Williams, T.M. and Ackermann, F. and Eden, C. and Howick, S.M. (2004) Learning from project failure. In: Management of Knowledge in Project Environments. Elsevier, United Kingdom, pp. 219-236. ISBN 750662514

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Quality management systems in the UK: the Scottish experience. In: 9th International Conference on ISO 9000 and TQM, 2004-04-05, Bangkok, Thailand.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Annual performance review: an organisational messiah or pariah? In: 10th International Conference on Industry, Engineering and Management Systems, 2004-03-15 - 2004-03-17, Cocoa Beach, Florida.

Eden, C. and Williams, T.M. and Ackermann, F. (2004) Analysing project costs overruns: Comparing the 'measured mile' analysis and system dynamics modellings. International Journal of Project Management, 23 (2). pp. 135-139. ISSN 0263-7863

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Approaches to organisational performance: an integrative perspective. In: 10th International Conference of Productivity and Quality Research, 2004-02-15 - 2004-02-19, Florida.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Challenges Posed to Performance Management by TQM Gurus : Contributions of Individual Employees Versus Systems-Level Features. Total Quality Management and Business Excellence, 15 (8). pp. 1069-1091. ISSN 1478-3363

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) HR performance evaluation in the context of TQM: a review of the literature. International Journal of Quality and Reliability Management, 21 (4). pp. 377-396. ISSN 0265-671X

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK-based TQM-driven organisations. TQM Magazine, 16 (6). pp. 403-417. ISSN 0954-478X

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Managing performance: from control to development. In: 2nd International Management Conference, 2004-12-21 - 2004-12-23, Tehran.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) Evaluation of TQM effectiveness: evidence from a survey of EFQM-registered organisations - a Scottish experience. In: OR 45 Annual Conference, 2003-09-02 - 2003-09-03, Keele.

Williams, T. and Ackermann, F. and Eden, C. (2003) Structuring a delay and disruption claim: an application of cause-mapping and system dynamics. European Journal of Operational Research, 148 (1). pp. 192-204. ISSN 0377-2217

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2003) Service operations, the question of productivity and quality. In: 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, 2003-06-16 - 2003-06-18, Lake Como, Italy. (Unpublished)

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) Issues surrounding performance management in organisations with a TQM orientation. In: Proceedings (CD-ROM) of the 6th International Conference of QMOD, 2003-10-01 - 2003-10-03, Paris, France.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) Performance management: TQM versus HRM - lessons learned. Management Research News, 26 (8). pp. 38-49. ISSN 0140-9174

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) A TQM approach to HR performance evaluation. European Management Journal, 21 (3). pp. 323-337. ISSN 0263-2373

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) A TQM approach to evaluation criteria for human resource performance: results of a questionnaire survey. In: Joint International Conference of the European Operations Management Association and the Production and Operations Management Society, 2003-06-16 - 2003-06-18, Milan, Italy.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study. In: 9th International Conference of Industry, Engineering and Management Systems, 2003-03-17 - 2003-03-19, Florida, United States of America.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) The generic criteria of HR performance evaluation systems: a study of UK-based TQM-driven organisations. In: Exploring the Mosaic, Developing the Discipline Abstracts of the 7th Conference on International Human Resource Management, 2003-06-04 - 2003-06-06, Limerick, Ireland.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2002) Content issues of HR related performance measurement: a total quality management approach. In: The Production and Operation Management Society (POMS) Annual Conference, 2002-04-01, San Francisco, United States of America.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2002) An empirical study of performance management practices in quality-oriented organisations. In: 2nd International Conference of the CRANET Network on European HRM, 2002-10-17 - 2002-10-18, Athens.

Williams, T.M. and Eden, C. and Ackermann, F. and Howick, S.M. (2001) The use of project post-mortems. In: Project Management Institute Annual Symposium, 2001-11-01, Nashville, Tenessee, USA. (Unpublished)

Williams, T.M. and Ackermann, F. and Eden, C. (2001) Delay and disruption (D and D) claims: preparing them and learning lessons for future projects. In: Fourth European Project Management Conference, 2001-06-01, London, United Kingdom. (Unpublished)

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2001) Employee performance measurement in organizational environment with a quality orientation. In: CRANET Conference 2001, 1900-01-01, Nicosia, Cyprus.

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2001) Insights into service industries: the productivity management view. In: 8th International Annual Conference of the European Operations Management Association, 2001-06-03 - 2001-06-05, Bath.

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2001) A comparative study of productivity management in different services. In: 12th Annual Conference of the Production and Operations Management Society, 2001-03-30 - 2001-04-02, Florida.

Shafti, Farhad and Van Der Meer, Robert and Williams, Terence (2000) Classifications of services : a never-ending story. In: British Academy of management (BAM) Annual Conference: Managing Across Boundries, 2000-09-13 - 2000-09-15, Edinburgh.

Shafti, Farhad and Van Der Meer, Robert and Williams, Terence (2000) Productivity management and service operations : a generic approach. In: 7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations, 2000-06-07 - 2000-06-07, Ghent.

Eden, Colin and Williams, Terence and Ackermann, Fran and Howick, Susan (2000) The role of feedback dynamics in disruption and delay on the nature of disruption and delay (D&D) in major projects. Journal of the Operational Research Society, 51. pp. 291-300. ISSN 0160-5682

Eden, Colin and Williams, Terence and Ackermann, Fran and Howick, Susan (1999) On the nature of disruption and delay (D&D). In: Managing business by projects. Project Management Association, Helsinki, pp. 935-955.

Eden, Colin and Williams, Terence and Ackermann, Fran (1998) Dismantling the learning curve : the role of disruptions on the planning of development projects. International Journal of Project Management, 16 (3). pp. 131-138. ISSN 0263-7863

Bennett, Peter and Ackermann, Fran and Eden, Colin and Williams, Terence (1997) Analysing litigation and negotiation : using a combined methodology. In: Multimethodology. Wiley, Chichester, pp. 59-88. ISBN 9780471974901

Ackermann, Fran and Eden, Colin and Williams, Terence (1997) Modeling for litigation : mixing qualitative and quantitative approaches. Interfaces, 27 (2). pp. 48-65.

Williams, Terence and Eden, Colin and Ackermann, Fran and Tait, Andrew (1995) The effects of design changes and delays on project costs. Journal of the Operational Research Society, 46 (7). pp. 809-818. ISSN 0160-5682

Williams, Terence and Eden, Colin and Ackermann, Fran and Tait, Andrew (1995) The vicious circles of parallelism. International Journal of Project Management, 13 (3). pp. 151-155. ISSN 0263-7863

This list was generated on Wed Jul 23 11:04:53 2014 BST.