What consumers want? differentiating service quality and recovery service

Ennis, S. and Sio-Hong, T. (2004) What consumers want? differentiating service quality and recovery service. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21. (Unpublished)

Abstract

This paper discusses the differentiating service quality and recovery service. It was presented at the 33rd european markinging academy annual conference in 2004.

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	9314
  Dates:	Date Event May 2004 Published
  Notes:	AHR
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Strathprints Administrator
  Date deposited:	31 Mar 2010 09:10
  Last modified:	09 Apr 2024 05:04
  Related URLs:	Event
  URI:	https://strathprints.strath.ac.uk/id/eprint/9314