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Service operations, the question of productivity and quality

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2003) Service operations, the question of productivity and quality. In: 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, 2003-06-16 - 2003-06-18. (Unpublished)

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This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.