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Service operations, the question of productivity and quality

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2003) Service operations, the question of productivity and quality. In: 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, 2003-06-16 - 2003-06-18, Lake Como, Italy. (Unpublished)

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Abstract

This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.

Item type: Conference or Workshop Item (Paper)
ID code: 9666
Keywords: service operations, productivity, quality, production management, operation management, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Management Science
Related URLs:
Depositing user: Strathprints Administrator
Date Deposited: 16 Mar 2010 12:08
Last modified: 17 Jul 2013 15:15
URI: http://strathprints.strath.ac.uk/id/eprint/9666

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