Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2003) Service operations, the question of productivity and quality. In: 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, 2003-06-16 - 2003-06-18, Lake Como, Italy. (Unpublished)
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.
| Item type: | Conference or Workshop Item (Paper) |
|---|---|
| ID code: | 9666 |
| Keywords: | service operations, productivity, quality, production management, operation management, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Management Science |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 16 Mar 2010 12:08 |
| Last modified: | 04 Oct 2012 17:14 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/9666 |
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