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A comparative study of productivity management in different services

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2001) A comparative study of productivity management in different services. In: 12th Annual Conference of the Production and Operations Management Society, 2001-03-30 - 2001-04-02.

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Abstract

This paper from the 2001 Production and Operation Management Society Conference is a comparative study of productivity management in different services.