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An evaluation of customer feedback mechanisms in the public sector

Caemmerer, Barbara and Wilson, Alan (2007) An evaluation of customer feedback mechanisms in the public sector. In: British Academy of Management Conference 2007, 2007-09-10 - 2007-09-13, Warwick.

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Abstract

Examines customer service feedback mechanisms looking specifically at the public sector.

Item type: Conference or Workshop Item (Paper)
ID code: 9447
Keywords: customer feedback mechanisms, public sector, Marketing. Distribution of products
Subjects: Social Sciences > Commerce > Marketing. Distribution of products
Department: Strathclyde Business School > Marketing
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Depositing user: Strathprints Administrator
Date Deposited: 18 Mar 2010 13:06
Last modified: 06 Sep 2014 15:59
URI: http://strathprints.strath.ac.uk/id/eprint/9447

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