An evaluation of customer feedback mechanisms in the public sector

Caemmerer, Barbara and Wilson, Alan (2007) An evaluation of customer feedback mechanisms in the public sector. In: British Academy of Management Conference 2007, 2007-09-10 - 2007-09-13.

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Abstract

Examines customer service feedback mechanisms looking specifically at the public sector.

ORCID iDs

Caemmerer, Barbara and Wilson, Alan ORCID logoORCID: https://orcid.org/0000-0002-5491-1876;