Picture of scraped petri dish

Scrape below the surface of Strathprints...

Explore world class Open Access research by researchers at the University of Strathclyde, a leading technological university.

Explore

An investigation into the service orientation discrepancy phenomenon in a public sector setting

Caemmerer, Barbara and Wilson, Alan (2007) An investigation into the service orientation discrepancy phenomenon in a public sector setting. In: Academy of Marketing Conference, 2007-07-03 - 2007-07-06.

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

Conference paper looking into the service orientation discrepancy phenomenon in the public sector.