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Managing customer satisfaction surveys and effective service management

Wilson, A.M. and Caemmerer, B. (2005) Managing customer satisfaction surveys and effective service management. In: UNSPECIFIED.

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Abstract

This paper discusses managing customer satisfication surveys and effective service management.

Item type: Conference or Workshop Item (Paper)
ID code: 9444
Notes: AHR - more metadata required.
Keywords: Marketing. Distribution of products
Subjects: Social Sciences > Commerce > Marketing. Distribution of products
Department: Strathclyde Business School > Marketing
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 23 Mar 2010 11:57
    Last modified: 12 Mar 2012 10:51
    URI: http://strathprints.strath.ac.uk/id/eprint/9444

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