Managing customer satisfaction surveys and effective service management

Wilson, A.M. and Caemmerer, B. (2005) Managing customer satisfaction surveys and effective service management. In: UNSPECIFIED.

Abstract

This paper discusses managing customer satisfication surveys and effective service management.

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	9444
  Dates:	Date Event 2005 Published
  Notes:	AHR - more metadata required.
  Subjects:	Social Sciences > Commerce > Marketing. Distribution of products
  Department:	Strathclyde Business School > Marketing
  Depositing user:	Strathprints Administrator
  Date deposited:	23 Mar 2010 11:57
  Last modified:	09 Apr 2024 05:07
  URI:	https://strathprints.strath.ac.uk/id/eprint/9444