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Assessing service quality of Strathclyde police force: an application and examination of the SERVQUAL approach

Shiu, E.M.K. and Donnelly, M. and Rimmer, R. (2006) Assessing service quality of Strathclyde police force: an application and examination of the SERVQUAL approach. In: To be assertained, 1900-01-01.

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Abstract

This paper assesses the service quality of Strathclyde police force by examining the SERVQUAL approach.