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Assessing service quality of Strathclyde police force: an application and examination of the SERVQUAL approach

Shiu, E.M.K. and Donnelly, M. and Rimmer, R. (2006) Assessing service quality of Strathclyde police force: an application and examination of the SERVQUAL approach. In: To be assertained, 1900-01-01.

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Abstract

This paper assesses the service quality of Strathclyde police force by examining the SERVQUAL approach.

Item type: Conference or Workshop Item (Paper)
ID code: 9419
Notes: AHR
Keywords: Strathclyde police, SERVQUAL, service levels, Marketing. Distribution of products
Subjects: Social Sciences > Commerce > Marketing. Distribution of products
Department: Strathclyde Business School > Marketing
Related URLs:
Depositing user: Strathprints Administrator
Date Deposited: 19 Mar 2010 09:45
Last modified: 17 Jul 2013 15:24
URI: http://strathprints.strath.ac.uk/id/eprint/9419

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