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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

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Assessing service quality of Strathclyde police force: an application and examination of the SERVQUAL approach

Shiu, E.M.K. and Donnelly, M. and Rimmer, R. (2006) Assessing service quality of Strathclyde police force: an application and examination of the SERVQUAL approach. In: To be assertained, 1900-01-01.

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Abstract

This paper assesses the service quality of Strathclyde police force by examining the SERVQUAL approach.