Picture of scraped petri dish

Scrape below the surface of Strathprints...

Explore world class Open Access research by researchers at the University of Strathclyde, a leading technological university.

Explore

Assessing service quality of Strathclyde police force: an application and examination of the SERVQUAL approach

Shiu, E.M.K. and Donnelly, M. and Rimmer, R. (2006) Assessing service quality of Strathclyde police force: an application and examination of the SERVQUAL approach. In: To be assertained, 1900-01-01.

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

This paper assesses the service quality of Strathclyde police force by examining the SERVQUAL approach.