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Assessing the quality of a local police service using SERVQUAL

Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing the quality of a local police service using SERVQUAL. In: 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance, 2006-04-10 - 2006-04-12.

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Abstract

This paper assesses the service quality of a local police force by examining the SERVQUAL approach.