Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing the quality of a local police service using SERVQUAL. In: 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance, 2006-04-10 - 2006-04-12, Hang Seng School of Commerce, Hong Kong.
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
This paper assesses the service quality of a local police force by examining the SERVQUAL approach.
| Item type: | Conference or Workshop Item (Paper) |
|---|---|
| ID code: | 9418 |
| Keywords: | Strathclyde police, SERVQUAL, service levels, Marketing. Distribution of products |
| Subjects: | Social Sciences > Commerce > Marketing. Distribution of products |
| Department: | Strathclyde Business School > Marketing |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 19 Mar 2010 09:51 |
| Last modified: | 04 Oct 2012 17:18 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/9418 |
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