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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by Strathclyde researchers, including by researchers from the Physical Activity for Health Group based within the School of Psychological Sciences & Health. Research here seeks to better understand how and why physical activity improves health, gain a better understanding of the amount, intensity, and type of physical activity needed for health benefits, and evaluate the effect of interventions to promote physical activity.

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Assessing the quality of a local police service using SERVQUAL

Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing the quality of a local police service using SERVQUAL. In: 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance, 2006-04-10 - 2006-04-12.

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Abstract

This paper assesses the service quality of a local police force by examining the SERVQUAL approach.