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Assessing the quality of a local police service using SERVQUAL

Donnelly, M. and Rimmer, R. and Shiu, E.M.K. (2006) Assessing the quality of a local police service using SERVQUAL. In: 11th International Conference on ISO 9000 and TQM, TQM and Corporate Governance, 2006-04-10 - 2006-04-12, Hang Seng School of Commerce, Hong Kong.

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Abstract

This paper assesses the service quality of a local police force by examining the SERVQUAL approach.

Item type: Conference or Workshop Item (Paper)
ID code: 9418
Keywords: Strathclyde police, SERVQUAL, service levels, Marketing. Distribution of products
Subjects: Social Sciences > Commerce > Marketing. Distribution of products
Department: Strathclyde Business School > Marketing
Related URLs:
Depositing user: Strathprints Administrator
Date Deposited: 19 Mar 2010 09:51
Last modified: 17 Jul 2013 15:23
URI: http://strathprints.strath.ac.uk/id/eprint/9418

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