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The relationship between employee and customer satisfaction in business service setting

Evanschitzky, H. and Prykop, C. (2007) The relationship between employee and customer satisfaction in business service setting. In: 2007 INFORMS Marketing Science Conference, 2007-06-28 - 2007-06-30.

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Abstract

This paper examines the relationship between employee and customer satisfaction in business service setting.

Item type: Conference or Workshop Item (Paper)
ID code: 9354
Keywords: employee, customer satisfaction, business, service, Marketing. Distribution of products
Subjects: Social Sciences > Commerce > Marketing. Distribution of products
Department: Strathclyde Business School > Marketing
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 22 Mar 2010 18:33
    Last modified: 07 Dec 2013 12:07
    URI: http://strathprints.strath.ac.uk/id/eprint/9354

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