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Network relationship management bei dienstleistungen

Evanschitzky, H. and Goutier, M. (2005) Network relationship management bei dienstleistungen. In: Jahrbuch Handelsmanagement 2005 (Ahlert D., Olbrich R., Schroder H.). To be assertained, pp. 107-123.

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Abstract

This paper examines relationship management.