Strathprints logo
Strathprints Home | Open Access | Browse | Search | User area | Copyright | Help | Library Home | SUPrimo

Measuring service quality in a colposcopy clinic

Wisniewski, M. and Wisniewski, H. (2005) Measuring service quality in a colposcopy clinic. International Journal of Health Care Quality Assurance, 18 (3). pp. 217-228. ISSN 0952-6862

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.

Item type: Article
ID code: 9278
Keywords: customer services quality, health services, performance measurement, quality measurement, Scotland, SERVQUAL, Management. Industrial Management, Health Policy
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Management Science
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 18 Mar 2010 15:13
    Last modified: 04 Sep 2014 19:54
    URI: http://strathprints.strath.ac.uk/id/eprint/9278

    Actions (login required)

    View Item