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Measuring service quality in a colposcopy clinic

Wisniewski, M. and Wisniewski, H. (2005) Measuring service quality in a colposcopy clinic. International Journal of Health Care Quality Assurance, 18 (3). pp. 217-228. ISSN 0952-6862

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The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.

Item type: Article
ID code: 9278
Keywords: customer services quality, health services, performance measurement, quality measurement, Scotland, SERVQUAL, Management. Industrial Management, Health Policy
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Management Science
Depositing user: Strathprints Administrator
Date Deposited: 18 Mar 2010 15:13
Last modified: 21 May 2015 10:22

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