Picture of two heads

Open Access research that challenges the mind...

The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

Discover more...

Measuring service quality in a colposcopy clinic

Wisniewski, M. and Wisniewski, H. (2005) Measuring service quality in a colposcopy clinic. International Journal of Health Care Quality Assurance, 18 (3). pp. 217-228. ISSN 0952-6862

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.