Wisniewski, M. and Wisniewski, H. (2005) Measuring service quality in a colposcopy clinic. International Journal of Health Care Quality Assurance, 18 (3). pp. 217-228. ISSN 0952-6862
Full text not available in this repository. (Request a copy from the Strathclyde author)Official URL: http://dx.doi.org/10.1108/09526860510594776
Abstract
The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.
| Item type: | Article |
|---|---|
| ID code: | 9278 |
| Keywords: | customer services quality, health services, performance measurement, quality measurement, Scotland, SERVQUAL, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Management Science |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 18 Mar 2010 15:13 |
| Last modified: | 04 Oct 2012 12:32 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/9278 |
Actions (login required)
| View Item |