Wisniewski, M. and Ólafsson, S. (2004) Developing balanced scorecards in local authorities: a comparison of experience. International Journal of Productivity and Performance Management, 53 (7). pp. 602-610. ISSN 1741-0401Full text not available in this repository. (Request a copy from the Strathclyde author)
Public sector organisations, such as local authorities, are increasingly under pressure not only to improve their performance but also to be able to demonstrate such improvement through effective performance measurement. An increasing number are turning to the balanced scorecard as a way of responding to such pressures and challenges. This paper examines the attraction of the scorecard to local authorities and uses the authors' experiences with a number of authorities and other public sector organisations to examine the challenges and difficulties of adopting a scorecard approach.
|Keywords:||performance measurement, local government, local authorities, Management. Industrial Management, Business, Management and Accounting(all), Strategy and Management|
|Subjects:||Social Sciences > Industries. Land use. Labor > Management. Industrial Management|
|Department:||Strathclyde Business School > Management Science|
|Depositing user:||Strathprints Administrator|
|Date Deposited:||18 Mar 2010 15:04|
|Last modified:||20 Jan 2017 03:10|