Picture of two heads

Open Access research that challenges the mind...

The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

Discover more...

Developing balanced scorecards in local authorities: a comparison of experience

Wisniewski, M. and Ólafsson, S. (2004) Developing balanced scorecards in local authorities: a comparison of experience. International Journal of Productivity and Performance Management, 53 (7). pp. 602-610. ISSN 1741-0401

Full text not available in this repository. (Request a copy from the Strathclyde author)


Public sector organisations, such as local authorities, are increasingly under pressure not only to improve their performance but also to be able to demonstrate such improvement through effective performance measurement. An increasing number are turning to the balanced scorecard as a way of responding to such pressures and challenges. This paper examines the attraction of the scorecard to local authorities and uses the authors' experiences with a number of authorities and other public sector organisations to examine the challenges and difficulties of adopting a scorecard approach.