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World class computing and information science research at Strathclyde...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by researchers from the Department of Computer & Information Sciences involved in mathematically structured programming, similarity and metric search, computer security, software systems, combinatronics and digital health.

The Department also includes the iSchool Research Group, which performs leading research into socio-technical phenomena and topics such as information retrieval and information seeking behaviour.

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Developing balanced scorecards in local authorities: a comparison of experience

Wisniewski, M. and Ólafsson, S. (2004) Developing balanced scorecards in local authorities: a comparison of experience. International Journal of Productivity and Performance Management, 53 (7). pp. 602-610. ISSN 1741-0401

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Abstract

Public sector organisations, such as local authorities, are increasingly under pressure not only to improve their performance but also to be able to demonstrate such improvement through effective performance measurement. An increasing number are turning to the balanced scorecard as a way of responding to such pressures and challenges. This paper examines the attraction of the scorecard to local authorities and uses the authors' experiences with a number of authorities and other public sector organisations to examine the challenges and difficulties of adopting a scorecard approach.