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Measuring performance in a business services and taxes department

Santos, S.P. and Belton, V. and Howick, S.M. (2004) Measuring performance in a business services and taxes department. In: 20th European Conference on Operational Research, 2004-07-04 - 2004-07-07. (Unpublished)

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Abstract

This article is about measuring performance in a business services and taxes department. It was presented at the 20th European conference on operational research in 2004.