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Performance measurement for stakeholders: the case of Scottish local authorities

Wisniewski, M. and Stewart, D. (2004) Performance measurement for stakeholders: the case of Scottish local authorities. International Journal of Public Sector Management, 17 (3). pp. 222-233. ISSN 0951-3558

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Abstract

With continuing pressures for transparency, accountability and value for money, measuring the performance of public sector organisations is attracting increasing academic and management attention. However, little attention appears to have been paid to the performance information needs of stakeholders. This paper describes work with a number of Scottish local authority services to develop an information portfolio that would meet the performance measurement needs of diverse stakeholders. Overall, the approach was found to be useful, allowing services to identify the key stakeholders with an interest in their service's performance, the judgements about performance that each group wanted to make and the key information that stakeholders would need.

Item type: Article
ID code: 9246
Keywords: local authorities, local government, performance management, public sector, Scotland, Scotland, Management. Industrial Management, Political institutions (Europe), Political Science and International Relations, Management, Monitoring, Policy and Law, Geography, Planning and Development
Subjects: Political Science > Political institutions (Europe) > Scotland
Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Political Science > Political institutions (Europe)
Department: Strathclyde Business School > Management Science
Faculty of Engineering > Design, Manufacture and Engineering Management
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 26 Nov 2009 14:27
    Last modified: 04 Sep 2014 19:38
    URI: http://strathprints.strath.ac.uk/id/eprint/9246

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