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The social construction of skills: a hospitality sector perspective

Baum, T. (2007) The social construction of skills: a hospitality sector perspective. European Journal of Vocational Training, 44 (2). pp. 74-88. ISSN 0378-5068

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Abstract

This paper addresses the nature of skills in service work with specific reference tointernational tourism and its hospitality subsector. It explores the role of experientialfactors (cultural, emotional and aesthetic) in equipping those entering work in thesector. The specific context of work in less developed countries and within migrantlabour communities in Europe is considered. The paper concludes with the propo-sition that cultural and contextual experience is an important factor in determiningthe skills demands of work in hospitality.