Strathprints Home | Open Access | Browse | Search | User area | Copyright | Help | Library Home | SUPrimo

Skills and training in the hotel sector: The case of front office employment in Northern Ireland

Baum, T. and Devine, P.F. (2007) Skills and training in the hotel sector: The case of front office employment in Northern Ireland. International Journal of Hospitality Management, 7 (3-4). pp. 269-280. ISSN 0278-4319

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

Notwithstanding the globalisation of services and the migration of some service providers (call centres, financial processing) to regions of low cost labour coupled with high levels of education attainment, there are arguments that the skills, which employees bring to the workplace in executing common tasks, are context and culture specific. This paper is concerned with the skills set and training background of one set of service workers, those in hotel front office, located within Northern Ireland. This paper reports the findings of a survey of front office workers working in 4- and 5-star hotels in Northern Ireland. This survey identifies the skills and training profile of this group of employees and measures attitudes to key skills requirements within front office work.

Item type: Article
ID code: 8948
Notes: Baum, T., Devine, F. (2005), "Skills and the service sector: the case of hotel front office employment in Northern Ireland", paper presented at the Tourism and Hospitality Research in Ireland: Exploring the Issues Conference, 14 and 15 June 2005, Portrush, .
Keywords: skills, career progression, hotels, front office, Northern Ireland, hospitality, Commerce, Recreation Leisure, Management. Industrial Management
Subjects: Social Sciences > Commerce
Geography. Anthropology. Recreation > Recreation Leisure
Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Faculty of Humanities and Social Sciences (HaSS) > School of Law > Law
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 21 Oct 2009 15:55
    Last modified: 12 Mar 2012 10:50
    URI: http://strathprints.strath.ac.uk/id/eprint/8948

    Actions (login required)

    View Item