Baum, T. and Devine, P.F. (2007) Skills and training in the hotel sector: The case of front office employment in Northern Ireland. International Journal of Hospitality Management, 7 (3-4). pp. 269-280. ISSN 0278-4319
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
Notwithstanding the globalisation of services and the migration of some service providers (call centres, financial processing) to regions of low cost labour coupled with high levels of education attainment, there are arguments that the skills, which employees bring to the workplace in executing common tasks, are context and culture specific. This paper is concerned with the skills set and training background of one set of service workers, those in hotel front office, located within Northern Ireland. This paper reports the findings of a survey of front office workers working in 4- and 5-star hotels in Northern Ireland. This survey identifies the skills and training profile of this group of employees and measures attitudes to key skills requirements within front office work.
| Item type: | Article |
|---|---|
| ID code: | 8948 |
| Notes: | Baum, T., Devine, F. (2005), "Skills and the service sector: the case of hotel front office employment in Northern Ireland", paper presented at the Tourism and Hospitality Research in Ireland: Exploring the Issues Conference, 14 and 15 June 2005, Portrush, . |
| Keywords: | skills, career progression, hotels, front office, Northern Ireland, hospitality, Commerce, Recreation Leisure, Management. Industrial Management |
| Subjects: | Social Sciences > Commerce Geography. Anthropology. Recreation > Recreation Leisure Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Human Resource Management Faculty of Humanities And Social Sciences > Law |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 21 Oct 2009 15:55 |
| Last modified: | 12 Mar 2012 10:50 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/8948 |
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