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Can the public sector learn? The importation of patient focused care in an NHS hospital trust

Harvey, C. and Howorth, C. and Mueller, F. (2004) Can the public sector learn? The importation of patient focused care in an NHS hospital trust. In: Questioning the New Public Management. Ashgate, Aldershot, United Kingdom. ISBN 0754633977

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Abstract

This chapter discusses the importation of patient focused care in an NHS hospital trust. It has been published in the title 'Questioning the New Public Management' which contains a wealth of detailed and fascinating case studies of New Public Management (NPM) in practice in the UK, exploring the enactment of NPM in its specific organizational contexts.