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Work organisation and employee relations in Indian call centres

Taylor, P. and Bain, P.M. (2006) Work organisation and employee relations in Indian call centres. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge, pp. 36-57. ISBN 978-0-415-35702-9

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Abstract

This paper examine work organisation and employee relations in Indian call centres.

Item type: Book Section
ID code: 8895
Keywords: Work, organisation, employee relations, Indian call centres, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Related URLs:
Depositing user: Strathprints Administrator
Date Deposited: 18 Mar 2010 09:51
Last modified: 12 Mar 2012 10:50
URI: http://strathprints.strath.ac.uk/id/eprint/8895

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