Taylor, P. and Bain, P.M. (2006) Work organisation and employee relations in Indian call centres. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge, pp. 36-57. ISBN 978-0-415-35702-9
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
This paper examine work organisation and employee relations in Indian call centres.
| Item type: | Book Section |
|---|---|
| ID code: | 8895 |
| Keywords: | Work, organisation, employee relations, Indian call centres, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Human Resource Management |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 18 Mar 2010 09:51 |
| Last modified: | 12 Mar 2012 10:50 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/8895 |
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