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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

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A new labour aristocracy? aesthetic labour and routine interactive service

Warhurst, C. and Nickson, D.P. (2007) A new labour aristocracy? aesthetic labour and routine interactive service. Work, Employment and Society, 21 (4). pp. 785-798. ISSN 0950-0170

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Abstract

A re-conceptualization of the work and employment of interactive service and the workers who inhabit these jobs is required, not least because routine interactive services will provide most job growth in the UK for the foreseeable future (Wilson et al., 2004). This article initiates that task, arguing that it can be understood by reference to aesthetic labour, which is creating a potential new labour aristocracy and a reconfiguration of the service encounter.