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A new labour aristocracy? aesthetic labour and routine interactive service

Warhurst, C. and Nickson, D.P. (2007) A new labour aristocracy? aesthetic labour and routine interactive service. Work, Employment and Society, 21 (4). pp. 785-798. ISSN 0950-0170

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Abstract

A re-conceptualization of the work and employment of interactive service and the workers who inhabit these jobs is required, not least because routine interactive services will provide most job growth in the UK for the foreseeable future (Wilson et al., 2004). This article initiates that task, arguing that it can be understood by reference to aesthetic labour, which is creating a potential new labour aristocracy and a reconfiguration of the service encounter.

Item type: Article
ID code: 8838
Keywords: aesthetic labour, interactive service, work, employment, Management. Industrial Management, Organizational Behavior and Human Resource Management, Economics and Econometrics, Accounting, Sociology and Political Science
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 23 Sep 2009 14:19
    Last modified: 19 Aug 2014 13:46
    URI: http://strathprints.strath.ac.uk/id/eprint/8838

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