A new labour aristocracy? aesthetic labour and routine interactive service

Warhurst, C. and Nickson, D.P. (2007) A new labour aristocracy? aesthetic labour and routine interactive service. Work, Employment and Society, 21 (4). pp. 785-798. ISSN 0950-0170 (http://dx.doi.org/10.1177/0950017007082887)

Abstract

A re-conceptualization of the work and employment of interactive service and the workers who inhabit these jobs is required, not least because routine interactive services will provide most job growth in the UK for the foreseeable future (Wilson et al., 2004). This article initiates that task, arguing that it can be understood by reference to aesthetic labour, which is creating a potential new labour aristocracy and a reconfiguration of the service encounter.

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• Item metadata

  Item type:	Article
  ID code:	8838
  Dates:	Date Event 2007 Published
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Strathprints Administrator
  Date deposited:	23 Sep 2009 13:19
  Last modified:	08 Apr 2024 16:52
  URI:	https://strathprints.strath.ac.uk/id/eprint/8838