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Open Access research that challenges the mind...

The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

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Human resource development for competitiveness and sustainability: a case study of Indian tourism

Baum, T. and Kokkranikal, J.J. (2006) Human resource development for competitiveness and sustainability: a case study of Indian tourism. In: Managing Employee Attitudes and Behaviours in the Tourism and Hospitality Industry. Nova Science, pp. 805-832. ISBN 1590336305

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Abstract

The purpose of this book is to emphasize the critical role of employees for tourism and hospitality organizations and to examine the ways and means of managing their attitudes and behaviors for the mutual benefit of both parties: tourism and hospitality organizations and their employees. This chapter examines human resource development for competitiveness and sustainability using a case study of Indian tourism.