Carlsen, J. and Getz, D. and Morrison, A.J. (2006) Quality issues for the family business. In: Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives. CABI. ISBN 0851990118
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
This chapter provides an overview of quality issues within family businesses, including business/product quality, service quality, and impacts on destination quality and competitiveness. Case studies of quality management in family tourism businesses are taken from Australia, Canada, and New Zealand, demonstrating that many family businesses do stress quality of business, product and service.
| Item type: | Book Section |
|---|---|
| ID code: | 8006 |
| Keywords: | quality issues, family businesses, tourism, sme's, hospitality industry, hospitality, The family. Marriage. Women, Commerce |
| Subjects: | Social Sciences > The family. Marriage. Women Social Sciences > Commerce |
| Department: | Strathclyde Business School > Hospitality and Tourism Management |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 26 Jun 2009 15:41 |
| Last modified: | 12 Mar 2012 10:48 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/8006 |
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