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Quality issues for the family business

Carlsen, J. and Getz, D. and Morrison, A.J. (2006) Quality issues for the family business. In: Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives. CABI. ISBN 0851990118

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Abstract

This chapter provides an overview of quality issues within family businesses, including business/product quality, service quality, and impacts on destination quality and competitiveness. Case studies of quality management in family tourism businesses are taken from Australia, Canada, and New Zealand, demonstrating that many family businesses do stress quality of business, product and service.