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Towards a framework for the study of overseas visitors' travel behaviour in cities

Schofield, P. and Thompson, K.J. (2002) Towards a framework for the study of overseas visitors' travel behaviour in cities. In: City tourism 2002: Proceedings of European Cities Tourism's International Conference in Vienna. Springer-Verlag, pp. 34-43. ISBN 3211838317

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Abstract

The paper explores the factors of importance in mode of transport choice specific to overseas visitors in urban tourism destinations. Semi-structured interviews were conducted on 8 overseas visitors to the UK and 7 UK residents who had recently returned from business trip. The responses were coded into 26 categories. The highest ranked variable was personal safety on public transport, followed by information, and access to attractions at the destination. Overseas visitors rated helpful personnel and effective customer service above cost, speed and punctuality. It is concluded that the conceptual model is a valid starting point for the examination of visitors' travel behaviour at urban destinations.

Item type: Book Section
ID code: 7982
Keywords: tourism management, leisure, hospitality industry, tourism, cities, urban tourism, Commerce, Recreation Leisure
Subjects: Social Sciences > Commerce
Geography. Anthropology. Recreation > Recreation Leisure
Department: Strathclyde Business School > Marketing
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 30 Jun 2009 11:25
    Last modified: 19 Mar 2014 05:18
    URI: http://strathprints.strath.ac.uk/id/eprint/7982

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