Picture of virus under microscope

Research under the microscope...

The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs.

Strathprints serves world leading Open Access research by the University of Strathclyde, including research by the Strathclyde Institute of Pharmacy and Biomedical Sciences (SIPBS), where research centres such as the Industrial Biotechnology Innovation Centre (IBioIC), the Cancer Research UK Formulation Unit, SeaBioTech and the Centre for Biophotonics are based.

Explore SIPBS research

Skills, organisational performance and economic activity in the hospitality industry: a literature review

Nickson, D.P. and Baum, T.G. and Losekoot, E. and Morrison, A.J. and Frochot, I. and , Economic and Social Science Research Council (ESRC) (Funder) (2002) Skills, organisational performance and economic activity in the hospitality industry: a literature review. Working paper. Economic and Social Science Research Council.

[img]
Preview
PDF (strathprints007706.pdf)
strathprints007706.pdf

Download (488kB) | Preview

Abstract

This monograph aims to understand the pressures which push organisations to adopt particular routes to competitive advantage. The monograph aims to discover if the best practice high skill, high wage and high quality route is used in the hospitality industry. It seeks to determine the influence of companies' product market strategies and their in-company and external structural factors on skills levels, work organisation, job design and people management systems. The monograph looked at the notion of best practice approaches and then moved on to consider the best way to carry forward the future research agenda of reviewing the nature of human resource management (HRM) in the hospitality sector. Conclusions were drawn from a range of interviews and from existing work which has sought to address the issue of HRM in the hospitality sector.