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Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres

Taylor, P. and Bain, P.M. (2002) Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. In: Re-Organizing Service Work: Call Centres in Germany and Britain. Ashgate, pp. 42-63. ISBN 0-7546-1955-9

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Abstract

This cross-nationally comparative book on Call Centre work provides a welcome update and systematic exploration of a rapidly expanding new type of service work. This chapter focuses on the developing employment relationship in Dutch, UK and US call centres.

Item type: Book Section
ID code: 7694
Keywords: call centres, employment, human resource management, organisations, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Related URLs:
Depositing user: Strathprints Administrator
Date Deposited: 27 Apr 2009 15:30
Last modified: 12 Mar 2012 10:47
URI: http://strathprints.strath.ac.uk/id/eprint/7694

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