Taylor, P. and Bain, P.M. (2002) Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. In: Re-Organizing Service Work: Call Centres in Germany and Britain. Ashgate, pp. 42-63. ISBN 0-7546-1955-9
Full text not available in this repository. (Request a copy from the Strathclyde author)Abstract
This cross-nationally comparative book on Call Centre work provides a welcome update and systematic exploration of a rapidly expanding new type of service work. This chapter focuses on the developing employment relationship in Dutch, UK and US call centres.
| Item type: | Book Section |
|---|---|
| ID code: | 7694 |
| Keywords: | call centres, employment, human resource management, organisations, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Human Resource Management |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 27 Apr 2009 15:30 |
| Last modified: | 12 Mar 2012 10:47 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/7694 |
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