Picture of a sphere with binary code

Making Strathclyde research discoverable to the world...

The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. It exposes Strathclyde's world leading Open Access research to many of the world's leading resource discovery tools, and from there onto the screens of researchers around the world.

Explore Strathclyde Open Access research content

Bureaucracy at work: misunderstanding and mixed blessings

Thompson, P. (2005) Bureaucracy at work: misunderstanding and mixed blessings. In: The Values of Bureaucracy. Oxford, pp. 89-114. ISBN 0199275459

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

Bureaucracy is often used as short-hand for the dysfunctions of organizations. Its reform or abolition is continually demanded or promised. This book highlights the positive attributes of bureaucracy and shows why bureaucratic organization should be valued, both by those engaged in business and commerce, and those responsible for running states and delivering public services.