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Bureaucracy at work: misunderstanding and mixed blessings

Thompson, P. (2005) Bureaucracy at work: misunderstanding and mixed blessings. In: The Values of Bureaucracy. Oxford, pp. 89-114. ISBN 0199275459

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Abstract

Bureaucracy is often used as short-hand for the dysfunctions of organizations. Its reform or abolition is continually demanded or promised. This book highlights the positive attributes of bureaucracy and shows why bureaucratic organization should be valued, both by those engaged in business and commerce, and those responsible for running states and delivering public services.