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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by researchers from the Department of Computer & Information Sciences involved in mathematically structured programming, similarity and metric search, computer security, software systems, combinatronics and digital health.

The Department also includes the iSchool Research Group, which performs leading research into socio-technical phenomena and topics such as information retrieval and information seeking behaviour.

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Bureaucracy at work: misunderstanding and mixed blessings

Thompson, P. (2005) Bureaucracy at work: misunderstanding and mixed blessings. In: The Values of Bureaucracy. Oxford, pp. 89-114. ISBN 0199275459

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Abstract

Bureaucracy is often used as short-hand for the dysfunctions of organizations. Its reform or abolition is continually demanded or promised. This book highlights the positive attributes of bureaucracy and shows why bureaucratic organization should be valued, both by those engaged in business and commerce, and those responsible for running states and delivering public services.