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Striving under chaos: the effects of market turbulence and organisational flux on call centre work

Taylor, P. and Baldry, C.J. and Gall, G. and Bain, P.M. (2005) Striving under chaos: the effects of market turbulence and organisational flux on call centre work. In: Employment, Trade Union Renewal and the Future of Work. Palgrave, pp. 20-40. ISBN 140391477X

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Abstract

Chapter examines the effects of market turbulence and organisational flux on call centre work.

Item type: Book Section
ID code: 7681
Keywords: call centres, organisational management, employment, trade unions, Commerce, Management. Industrial Management
Subjects: Social Sciences > Commerce
Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Related URLs:
Depositing user: Strathprints Administrator
Date Deposited: 24 Jul 2009 11:25
Last modified: 12 Mar 2012 10:47
URI: http://strathprints.strath.ac.uk/id/eprint/7681

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