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Call centre organising in adversity: from Excell to Vertex

Taylor, P. and Bain, P.M. (2003) Call centre organising in adversity: from Excell to Vertex. In: Union Organizing: Campaigning for Trade Union Recognition. Routledge Studies in Employment Relations . Routledge. ISBN 041526782X

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Abstract

After many years of indifferent decline, trade union membership is now being revitalised. Strategies known as union organizing are being used to recruit and re-energize unions around the globe. This book considers exactly how trade unions are working to do this and provides a much needed evaluation of these rebuilding strategies. This chapter examines how the CWU pursued a partnership agreement with the new outsourcing employer, Vertex, and it was October 2002 before the 1,000-strong workforce in their Glasgow and Birmingham call centers received the opportunity to vote (overwhelmingly) for representation by the CWU.

Item type: Book Section
ID code: 7679
Keywords: organisational analysis, trade unions, human resource management, Management. Industrial Management
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Human Resource Management
Related URLs:
Depositing user: Strathprints Administrator
Date Deposited: 27 Apr 2009 14:24
Last modified: 12 Mar 2012 10:47
URI: http://strathprints.strath.ac.uk/id/eprint/7679

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