Picture of person typing on laptop with programming code visible on the laptop screen

World class computing and information science research at Strathclyde...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by researchers from the Department of Computer & Information Sciences involved in mathematically structured programming, similarity and metric search, computer security, software systems, combinatronics and digital health.

The Department also includes the iSchool Research Group, which performs leading research into socio-technical phenomena and topics such as information retrieval and information seeking behaviour.

Explore

Dienstleistungsnetzwerke (Service Networks)

Ahlert, D. and Evanschitzky, H. (2003) Dienstleistungsnetzwerke (Service Networks). Springer. ISBN 3540435727

Full text not available in this repository.

Abstract

This book shows that service providers who are organized as a network, improve its competitive position, because it is close to the customers. Presents a conceptual look at the empirical results of an international benchmarking study on the success of service networks. FA1/4nf success is identified and their implementation in the form of "Best Practice Case Studies" discussed. These case studies represent the most successful international benchmarks. The idea of franchising, cooperations and networks leading to "ideal service work" concludes the book.