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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including those from the School of Psychological Sciences & Health - but also papers by researchers based within the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

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Labour process theory : putting the materialism back into the meaning of service work

Warhurst, C. and Thompson, P. and Nickson, D.P. (2008) Labour process theory : putting the materialism back into the meaning of service work. In: Service work. Routledge, pp. 91-112. ISBN 978-0-415-95317-7

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Abstract

There are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This chapter focuses on labour process theory and the idea of putting the materialism back into the meaning of service work.