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ODR: the new kid in town

Clark, Bryan (2002) ODR: the new kid in town. New Law Journal, 152 (1710).

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Abstract

Over recent years, the online world has become a place that most of us inhabit to one degree or another. In this virtual environment we may buy and sell products, socialise, indulge any number of leisure interests or simply surf the hours (and perhaps our employers' time) away. Business enterprises have been especially keen to dip their toes into the hitherto uncharted waters of the online environment. As Wiener has remarked: 'electronic commerce is a principal catalyst of the 21st Century global economy.' (Opportunities and Initiatives in Online Dispute Resolution (2000) www.mediate.com/articles/awiener1.cfm) The vast majority of large corporations and many small and medium size enterprises now have a presence online. Given this rapid growth in e-commerce and the perennial desire for seeking out more cost-effective resolution of disputes it is of little surprise that ODR (Online Dispute Resolution) systems have begun to develop. ODR is the new kid in town!