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Impact of large-scale automation on healthcare staff

van der Meer, Robert and Lindsay, Colin and Bennie, Marion and Findlay, Patricia and Corcoran, Emma Dunlop and Commander, Johanna and Lannigan, Norman (2014) Impact of large-scale automation on healthcare staff. In: 21st EurOMA Conference: Operations Management in an Innovation Economy, 2014-06-20 - 2014-06-25, University of Palermo.

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Abstract

New technological advancements are often a driver for change in the redesign of services. More research is needed to better understand the impact of socio-technical dimensions on the implementation of new technological systems in hospital pharmacy. This paper aims to analyse the experiences arising from the large-scale automation of medicines distribution. The introduction of new technology may not only lead to unintended first-order consequences, but can also generate potentially serious adverse feedback loops between the social and technical dimensions. In addition, the longer-term impact of new technology may be quite different for different groups of healthcare staff.