Wisniewski, M. and Dickson, A. (2001) Measuring performance in Dumfries and Galloway Constabulary with the Balanced Scorecard. Journal of the Operational Research Society, 52 (10). pp. 1057-1066. ISSN 0160-5682
Full text not available in this repository. (Request a copy from the Strathclyde author)Official URL: http://dx.doi.org/10.1057/palgrave.jors.2601191
Abstract
Measuring the performance of public sector organisations has always been a difficult and contentious area. However, with continuing pressures for transparency, accountability and value for money it is one that requires increasing management attention. This paper describes the Balanced Scorecard approach to performance measurement, assesses the applicability of the approach in the public sector and illustrates how the approach was used by Dumfries and Galloway Constabulary in Scotland as part of a strategic policing initiative.
| Item type: | Article |
|---|---|
| ID code: | 5427 |
| Keywords: | management, police, performance measurement, strategic planning, balanced scorecard, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Management Science |
| Related URLs: | |
| Depositing user: | Strathprints Administrator |
| Date Deposited: | 23 Feb 2008 |
| Last modified: | 02 May 2012 10:35 |
| URI: | http://strathprints.strath.ac.uk/id/eprint/5427 |
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