Strathprints Home | Open Access | Browse | Search | User area | Copyright | Help | Library Home | SUPrimo

Measuring performance in Dumfries and Galloway Constabulary with the Balanced Scorecard

Wisniewski, M. and Dickson, A. (2001) Measuring performance in Dumfries and Galloway Constabulary with the Balanced Scorecard. Journal of the Operational Research Society, 52 (10). pp. 1057-1066. ISSN 0160-5682

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

Measuring the performance of public sector organisations has always been a difficult and contentious area. However, with continuing pressures for transparency, accountability and value for money it is one that requires increasing management attention. This paper describes the Balanced Scorecard approach to performance measurement, assesses the applicability of the approach in the public sector and illustrates how the approach was used by Dumfries and Galloway Constabulary in Scotland as part of a strategic policing initiative.

Item type: Article
ID code: 5427
Keywords: management, police, performance measurement, strategic planning, balanced scorecard, Management. Industrial Management, Management Information Systems, Strategy and Management, Management Science and Operations Research, Marketing
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Management Science
Related URLs:
Depositing user: Strathprints Administrator
Date Deposited: 23 Feb 2008
Last modified: 04 Sep 2014 14:43
URI: http://strathprints.strath.ac.uk/id/eprint/5427

Actions (login required)

View Item