Santos, S.P. and Belton, V. and Howick, S.M. (2008) Enhanced performance measurement using OR: a case study. Journal of the Operational Research Society, 59 (6). pp. 762-775. ISSN 0160-5682Full text not available in this repository. (Request a copy from the Strathclyde author)
The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.
|Keywords:||management, qualitative systems dynamics modelling, quantitative systems dynamics modelling, multicriteria analysis, performance measurement, performance management, Management. Industrial Management, Management Information Systems, Strategy and Management, Management Science and Operations Research, Marketing|
|Subjects:||Social Sciences > Industries. Land use. Labor > Management. Industrial Management|
|Department:||Strathclyde Business School > Management Science|
|Depositing user:||Strathprints Administrator|
|Date Deposited:||23 Feb 2008|
|Last modified:||06 Jan 2017 06:12|