Strathprints Home | Open Access | Browse | Search | User area | Copyright | Help | Library Home | SUPrimo

Enhanced performance measurement using OR: a case study

Santos, S.P. and Belton, V. and Howick, S.M. (2008) Enhanced performance measurement using OR: a case study. Journal of the Operational Research Society, 59 (6). pp. 762-775. ISSN 0160-5682

Full text not available in this repository. (Request a copy from the Strathclyde author)

Abstract

The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.

Item type: Article
ID code: 5426
Notes: http://suprimo.lib.strath.ac.uk/primo_library/libweb/action/display.do?ct=display&doc=SUSFX954921373666&indx=1&dum=true&dscnt=0&indx=1&doc=SUVOY187574&srt=rank&tab=local&ct=search&frbg=&vid=SUVU01&vl(69186824UI1)=all_items&fn=search&dstmp=1263585430555&vl(freeText0)=Journal%20of%20the%20Operational%20Research%20Society&vl(54032236UI0)=lsr02&mode=Basic&scp.scps=scope%3A(SU)
Keywords: management, qualitative systems dynamics modelling, quantitative systems dynamics modelling, multicriteria analysis, performance measurement, performance management, Management. Industrial Management, Management Information Systems, Strategy and Management, Management Science and Operations Research, Marketing
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Management Science
Unknown Department
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 23 Feb 2008
    Last modified: 04 Sep 2014 18:30
    URI: http://strathprints.strath.ac.uk/id/eprint/5426

    Actions (login required)

    View Item