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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by researchers from the Department of Computer & Information Sciences involved in mathematically structured programming, similarity and metric search, computer security, software systems, combinatronics and digital health.

The Department also includes the iSchool Research Group, which performs leading research into socio-technical phenomena and topics such as information retrieval and information seeking behaviour.

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Going 'absent', then just 'going'? A case study examination of absence and quitting

Cassidy, Donna and Sutherland, John (2008) Going 'absent', then just 'going'? A case study examination of absence and quitting. Economic Issues, 13 (2). pp. 1-19.

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Abstract

This paper makes use of personnel data to examine absence, variously defined, and quitting in a call centre. It seeks to examine the hypothesis that absence and quitting are related, both being indicative of a lack of commitment on the part of the worker but offering different adjustment strategies to this problem. In the case study, absence is seen to be positively correlated with tenure, occupation and type of employment contract and negatively correlated with gender and age. The impact of the individual's operations manager is not without significance. For example the inclusion of this set of variables reduces absence, however defined, for certain occupational groups and grades. Quitting is seen to be negatively correlated with age, tenure and type of employment contract. There is a positive correlation between quitting and an individual's absence record prior to making the decision to leave, although the results are not statistically significant and the quantitative effects of the relationships are negligible.