Carter, Bob and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Phil (2014) ‘They can’t be the buffer any longer’ : front-line managers and class relations under white-collar lean production. Capital and Class, 38 (2). pp. 323-343. ISSN 0309-8168Full text not available in this repository. Request a copy from the Strathclyde author
This article reasserts the value of the examination of class relations. It does so via a case study of tax-processing sites within HM Revenue and Customs, focusing on the changes wrought by the alterations to labour and supervisory processes implemented under the banner of ‘lean production’. It concentrates on the transformation of front-line managers, as their tasks moved from those that required tax knowledge and team support to those that narrowed their work towards output monitoring and employee supervision. Following Carchedi, these changes are conceptualised as strengthening the function of capital performed by managers, and weakening their role within the labour process.
|Keywords:||white collar work, lean production , six sigma, front line managers, supervisors, HMRC, civil service, intensification of work, control, Management. Industrial Management, Sociology and Political Science, Economics and Econometrics, History|
|Subjects:||Social Sciences > Industries. Land use. Labor > Management. Industrial Management|
|Department:||Strathclyde Business School > Human Resource Management|
|Depositing user:||Pure Administrator|
|Date Deposited:||17 Feb 2015 09:52|
|Last modified:||16 May 2016 08:52|