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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by researchers from the Department of Computer & Information Sciences involved in mathematically structured programming, similarity and metric search, computer security, software systems, combinatronics and digital health.

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‘They can’t be the buffer any longer’ : front-line managers and class relations under white-collar lean production

Carter, Bob and Danford, Andrew and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Phil (2014) ‘They can’t be the buffer any longer’ : front-line managers and class relations under white-collar lean production. Capital and Class, 38 (2). pp. 323-343. ISSN 0309-8168

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Abstract

This article reasserts the value of the examination of class relations. It does so via a case study of tax-processing sites within HM Revenue and Customs, focusing on the changes wrought by the alterations to labour and supervisory processes implemented under the banner of ‘lean production’. It concentrates on the transformation of front-line managers, as their tasks moved from those that required tax knowledge and team support to those that narrowed their work towards output monitoring and employee supervision. Following Carchedi, these changes are conceptualised as strengthening the function of capital performed by managers, and weakening their role within the labour process.