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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by Strathclyde researchers, including by researchers from the Physical Activity for Health Group based within the School of Psychological Sciences & Health. Research here seeks to better understand how and why physical activity improves health, gain a better understanding of the amount, intensity, and type of physical activity needed for health benefits, and evaluate the effect of interventions to promote physical activity.

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Contact Centres in Scotland – the 2011 Audit

Taylor, Philip and Anderson, Pauline (2012) Contact Centres in Scotland – the 2011 Audit. [Report]

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Abstract

This important piece of research builds on previous audits - Dr Anderson and Professor Taylor carried out the 2008 audit. Commercial reports on the sector are typically based upon sampling techniques and are less rigorous than the comprehensive data gathering methods employed by the research team. This comprehensive analysis of the sector is indispensable for effective policy formulation by the Scottish government, local authorities, investment bodies, the Scottish Enterprise network, employers and other stakeholders