Picture of smart phone in human hand

World leading smartphone and mobile technology research at Strathclyde...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by Strathclyde researchers from the Department of Computer & Information Sciences involved in researching exciting new applications for mobile and smartphone technology. But the transformative application of mobile technologies is also the focus of research within disciplines as diverse as Electronic & Electrical Engineering, Marketing, Human Resource Management and Biomedical Enginering, among others.

Explore Strathclyde's Open Access research on smartphone technology now...

Contact Centres in Scotland – the 2011 Audit

Taylor, Philip and Anderson, Pauline (2012) Contact Centres in Scotland – the 2011 Audit. [Report]

Full text not available in this repository. Request a copy from the Strathclyde author


This important piece of research builds on previous audits - Dr Anderson and Professor Taylor carried out the 2008 audit. Commercial reports on the sector are typically based upon sampling techniques and are less rigorous than the comprehensive data gathering methods employed by the research team. This comprehensive analysis of the sector is indispensable for effective policy formulation by the Scottish government, local authorities, investment bodies, the Scottish Enterprise network, employers and other stakeholders