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Healthcare and the information revolution: Re-configuring the healthcare service encounter

Hogg, G.M. and Laing, S.A. and Winkelman, D. (2005) Healthcare and the information revolution: Re-configuring the healthcare service encounter. Health Service Management Research, 17. pp. 188-199. ISSN 0951-4848

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Abstract

Utilisation of internet-derived information by patients within the healthcare service encounter is increasing. Encompassing both the use of unidirectional information sites as well as bidirectional computer-mediated communities, this is manifest in the growth of consumerist expectations on the part of patients. Based on interviews with patients, professionals and internet site managers, this paper examines the role of the internet as a source of patient information and support, and in particular the effect on the relationship between 'informed' consumers and professionals involved in the delivery of healthcare services. The core challenge for informed consumers is to develop frameworks that facilitate robust dialogue, exchange of information and emotional support to complement their rising authority. The parallel challenge is for the established medical profession to recognize the consequences of this evolving dialogue and develop approaches to service delivery that effectively engage with consumers on the basis of this increasing authority.

Item type: Article
ID code: 4460
Keywords: health service, management, healthcare, internet, patient information, consumerism, marketing, Marketing. Distribution of products, Electronic information resources, Public health. Hygiene. Preventive Medicine, Health Policy
Subjects: Social Sciences > Commerce > Marketing. Distribution of products
Bibliography. Library Science. Information Resources > Information resources > Electronic information resources
Medicine > Public aspects of medicine > Public health. Hygiene. Preventive Medicine
Department: Strathclyde Business School > Marketing
Related URLs:
    Depositing user: Strathprints Administrator
    Date Deposited: 19 Nov 2007
    Last modified: 04 Sep 2014 16:30
    URI: http://strathprints.strath.ac.uk/id/eprint/4460

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