Picture of smart phone in human hand

World leading smartphone and mobile technology research at Strathclyde...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by University of Strathclyde researchers, including by Strathclyde researchers from the Department of Computer & Information Sciences involved in researching exciting new applications for mobile and smartphone technology. But the transformative application of mobile technologies is also the focus of research within disciplines as diverse as Electronic & Electrical Engineering, Marketing, Human Resource Management and Biomedical Enginering, among others.

Explore Strathclyde's Open Access research on smartphone technology now...

Satisfaction criteria of short-break leisure travellers

Wilson, A. (2002) Satisfaction criteria of short-break leisure travellers. Hospitality Review, 4 (4). pp. 32-36. ISSN 1464-9101

Full text not available in this repository. Request a copy from the Strathclyde author

Abstract

This paper reports on a research undertaken with leisure travellers (n=58) in the over-45 years age category, while they were staying on short breaks within 5 three-star hotels in the highlands of Scotland, UK. The importance placed by respondents on various attributes of the hotels, the outdoor environment, and available local tourist information, were elicited through group discussions. The research found that in the short-break market, the outdoor environment and the whole booking process allow discrimination between different destinations/hotels. However, the quality of the accommodation and the perceived value for money are the factors that are most important with regard to customer satisfaction.