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Reach and Rich: the new economics of information and the provision of on-line legal services in the UK

Duncan, Peter and Barton, Karen and McKellar, Patricia (2001) Reach and Rich: the new economics of information and the provision of on-line legal services in the UK. In: 16th BILETA Annual Conference, 2001-04-09 - 2001-04-10.

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Abstract

The paper considers a number of issues including the use of the Web as an opportunity for smaller firms to break free from the traditional indicators of reputation and expertise such as the size and opulence of offices. It also reflects on the use of client-specific Extranets in addition to publicly available Internet sites. The paper concludes that although the Web provides reach, offering richness and the sense of community required for creating and sustaining relationships with potential clients can be difficult. Some suggestions are made for enhancing 'Richness' in Web sites.