Soltani, E. and Van Der Meer, R.B. and Williams, T.M. and Lai, P. (2006) The compatibility of performance appraisal systems with TQM principles - evidence from current practice. International Journal of Operations and Production Management, 26 (1). pp. 92-112. ISSN 0144-3577Full text not available in this repository. (Request a copy from the Strathclyde author)
This paper aims to address the question whether or not quality-driven organisations have, in practice, tended to adjust their performance appraisal systems to integrate total quality management (TQM) requirements. The results indicated that only a minority of the respondents were satisfied with their TQM programmes. But this comparative lack of success did not lead them to eliminate performance appraisal altogether, as advocated by Deming and others because of the role of systems-level causes of performance variation.
|Keywords:||performance appraisal, total quality management, performance management, management theory, Management. Industrial Management, Strategy and Management, Decision Sciences(all), Management of Technology and Innovation|
|Subjects:||Social Sciences > Industries. Land use. Labor > Management. Industrial Management|
|Department:||Strathclyde Business School > Management Science|
|Depositing user:||Strathprints Administrator|
|Date Deposited:||18 Oct 2007|
|Last modified:||22 Mar 2017 09:45|